I'm a Senior leaders with multi experience (area) background such as: 3,5 years worked as an IT - SAP consultant as an ABAP programmer with various SAP modules (FI, SD, MM, PM, QM, HR, and SRM), developing reports, interfaces, enhancements, and forms in multi cycle implementation and many company. 2,5 years as an IT supply chain analyst in FMCG industries, supporting end-to-end process, dealing with global innovation project to ensure landed well in local. 3,5 years experience as an end-to-end analyst in IT services/ operation, business partnering with global & local infrastructure (landline & mobile solutions) vendors for hardware, software, network and telephony, audio & video + visual solutions. 2,5 years experience as an IT business partner for finance & HR for internal, managing and controlling the improvement plan & strategy (local) to ensure its align with global ambitions and using the newest and right technology solutions. 5++ years managing and leading IT infrastructure & services in all sites across Indonesia (50+ sites in total) with total 3500+ users to served in 24/7 basis. Leading of 50+ team team members to ensure all services running with top quality and user oriented in continuing from previous 3,5 years expertise handling people services including VIPs escort services As an head of IT services the task are managing business partner expectation from IT team for their requirement on each (improvement/new) project and delivering in a high class solutions. Supporting Indonesian government policy on finance, landing global initiatives by leading the project implementation in country is also one of task as a senior manager in global FMCG company. Beside working as a business partner for internal users the job is also control & manage IT cost/expenses in alignment with local business target and global rules to ensure all expenses is within budget and also giving a maximum benefits to company & employees without sacrifying the quality/speed. Partnering with multi services provider both local and global plus collaborating with people across the world in many programme/ projects to ensure the services works normally and as expected to support local business user operations and keeping all initiatives from global & local is aligned with policy Not to forget to lead CyberSecurity awareness and campaign in SEAA + ANZ market for 2++ years including act as Information Security Officer in market as part of VIPs escorts, I collaborate with safety and workplace team to ensure all services provided is resilience, precises and executed correctly.
Service Quality
Data Analysis
Service Delivery
Operations management
Business analysis
Service delivery
Service quality management
Customer service
Goal oriented
Staff development