Hanee M Adam
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
ULTIMA Sales Support Executive
Citibank Singapore Ltd
08.2019 - Current
- Facilitated smooth communication between sales executives (ULTIMA Lifestyle Relationship Managers) and third parties, ensuring timely responses to queries.
- Developed strong LRMs relationships through prompt communication and excellent service quality.
- Supported marketing efforts by coordinating promotional materials distribution to prospects and existing customers alike.
- Collaborated closely with product management teams to stay updated on new product offerings and sharing feedback from clients.
- Boosted sales performance by providing efficient administrative support to the sales team.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Strengthened collaboration among team members by organizing regular meetings and training sessions for professional development.
- Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
Assistant Executive Strategic Planning & Customer
Citibank Singapore Ltd
05.2013 - 08.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Ensured timely payment of vendor invoices, maintaining strong relationships with suppliers and partners.
- Managed expense tracking and personnel vouchers.
- Analyzed business processes to identify cost savings and operational efficiencies.
Assistant Marketing Officer
Citibank Singapore Ltd
05.2011 - 05.2013
- Increased brand awareness by developing and implementing strategic marketing campaigns.
- Drove customer retention by developing personalized communications strategies tailored to individual client needs.
- Collaborated with cross-functional teams for the successful launch of new products and services.
- Analyzed campaign performance data to optimize future initiatives for maximum ROI.
- Facilitated accurate financial reporting with meticulous tracking of departmental expenditures.
- Managed vendor relationships to negotiate favorable payment terms and discounts, resulting in cost savings for the organization.
- Ensured timely reimbursements for employees by processing expense claims efficiently.
- Elevated employee understanding of company policies through regular trainings on proper expense submission procedures.
- Spearheaded the implementation of a new corporate travel policy, leading to significant savings on business-related expenses.
- Enhanced expense processing efficiency by streamlining data entry and validation procedures.
- Promoted transparency in financial transactions by clearly documenting all steps taken during the expense processing cycle.
- Reduced processing errors with meticulous attention to detail and thorough review of submitted expenses.
- Handled day-to-day accounting processes to drive financial accuracy.
- Matched purchase orders with invoices and recorded necessary information.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
Education
Bachelor of Science - Information Systems And Management
University of London, London School of Economics
Singapore07.2008
Skills
- Effective negotiation
- Cross-selling abilities
- Sales Presentations
- Sales strategy development
- Sales Reporting
- Performance Tracking
- Data Analytics
- Time Management
- Attention to Detail
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Operations Management
- New Hire Onboarding
- Operating Procedures and Policies
- Customer Portfolio Management
- Microsoft Excel
- Invoice Processing
- Payment Processing
- Expense Tracking
- Purchase Orders
- Expense Reporting
- Teamwork and Collaboration
- Microsoft Office
- Data Entry
- Handling Confidential Materials
- Analytical Thinking
- Customer Service
- Willing to Learn
- Administrative Support
- Event Coordination
- Budgeting and Expense Monitoring
- Process Improvement
- Training and coaching
- Expense Reports
- Employee Onboarding
- Administrative Management
Languages
Malay
Advanced (C1)
Chinese (Mandarin)
Elementary (A2)
English
Bilingual or Proficient (C2)
Timeline
ULTIMA Sales Support Executive
Citibank Singapore Ltd
08.2019 - Current
Assistant Executive Strategic Planning & Customer
Citibank Singapore Ltd
05.2013 - 08.2019
Assistant Marketing Officer
Citibank Singapore Ltd
05.2011 - 05.2013
Bachelor of Science - Information Systems And Management
University of London, London School of Economics
Similar Profiles
Noorsheila SanudinNoorsheila Sanudin
HR – Citi Wealth Academy at Citibank Singapore LtdHR – Citi Wealth Academy at Citibank Singapore Ltd
Lilian TanLilian Tan
Director – Head of Singapore Chief Country Officer Business Execution at Citibank N.A SingaporeDirector – Head of Singapore Chief Country Officer Business Execution at Citibank N.A Singapore
Diana Polly DabuDiana Polly Dabu
CONSUMER SALES SUPPORT OFFICER at Citibank SingaporeCONSUMER SALES SUPPORT OFFICER at Citibank Singapore