Hamzah Bin Mohamed Shariff
Summary
I'm keen on pursuing new challenges to propel myself forward in this assiduity. Extremely motivated to acclimatize, grow and develop in new surroundings. I am reliable and hardworking. Suitable to work shift. Capability to perform places inclusively and collectively.
Versatile system administrator proficient in hardware, software and security planning. Selects, installs, configures and manages components. Highly skilled in Dell Products, VMware, Windows and Linux with expert information security knowledge.
Overview
17
17
years of professional experience
Work History
Dell Resident Engineer
ITAccess Pte Ltd
04.2022 - Current
- Provide first and second level troubleshooting on critical IT Data Centre infrastructure
- Work closely with product specialists/support for issue/tasks resolutions
- Responsible for performing routine health checks and log collections based on runbook
- Administration of IT Hardware/Software
- Patching of IT Hardware/Software
- Adminstration of vCenters and Server VMs
- Deployment and Management of Server VMs
- Service Requests and Change Requests
- ShareDrive access for users
- Draw up Implementation Plans for Change Requests
- Manage Accounts on Servers (PAM and Service Accounts)
- Management of Records (AD, DNS and DHCP)
- Manage Backup of Server VMs (Dell Avamar)
- Mentoring newly deployed Engineers.
Deskside Engineer
Kyndrl
08.2021 - 04.2022
- Provides onsite support to users with good customer satisfaction for main and off-site
- Service cases escalated by helpdesk, ensure service report form are completed and update/close the tickets on a timely manner as per ticket update/closure procedure
- Level 1, 2 & 3 level trouble shoot and problem resolutions
- Provide technical and operation support
- Work to reach service level target
- Break/fix for patches, software distribution and preventive maintenance
- Managed the media and documentation related to the equipment supported
- Scanning and Software Distribution Agent installation and reinstatement of agent as needed during transition, wall to wall and steady state activities
- Install the inventory scanning agent upon any new asset
- Deployment/cloning/Hardware change that needs reinstallation of the agent
- (Agents and instructions will be provided by customer)
- Reinstate inventory scanning agent on the PCs/laptops for those cases highlighted by the asset administrator where the agent is not responding back to the server after the periodic scanning
- Provide the listing of any disposed assets from the environment to asset administrator for updating the asset repository
- Support IMACs each IMAC is treated as a case
- Provide break fix to software distribution patches where customer will provide the instructions
- Provide onsite assistance for client events (e.g
- HFL…)
- Such events may be conducted outside the stipulated service hours
- Additional service requirements in line with the role may be added or deleted from time to time.
Desktop Enginner
NCS Pte Ltd
01.2021 - 08.2021
- Providing technical support to Students, Teachers and Staff
- Troubleshooting incidents
- Performing monthly checks on Network and IT systems
- Monthly systems patching, upgrading and reporting
- Deploying and Configuring Windows Operating System.
Immigration Officer
Immigration and Checkpoint Authority
04.2007 - 03.2020
- Performing passport and people clearance (Woodlands Command)
- Performing baggage clearance (Airport Command)
- Mentoring and developing newly deployed officers to Baggage Clearance (Airport Command)
- Appointed to supervisory roles at Baggage Clearance (Airport Command).
Education
Fundamentals of Network, Deploying of enterprise networks, Fundamentals of Server, Build and configure a server, Performing on-going monitoring of risks, threats, vulnerabilities and effective controls, Install and Configure Operating Systems, Install software to networked computers, Provide system administration, Support and Maintain IT Infrastructure, Locate system, software and equipment faults, Maintain software and equipment in working order, Customer Service and Interpersonal Skills in IT Helpdesk, Provide support and assistance to users relating to a particular product or service, Provide first-level customer service support -
Lithan Academy
12.2020
Diploma in Info-Communications -
Temasek Polytechnic
06.2004
Skills
- Dell Products (VxRail, Isilon, Data Domain, Avamar)
- Technical Support
- Mainframe Server Systems
- Computer Monitoring
- Systems Administration
- System Upgrades
- Hardware And Software Support
- Infrastructure Upgrading
- System Operations Monitoring
- Server Maintenance
- Server And System Administration
- Troubleshooting and Maintenance
- Patch management
- Virtualization Technologies
- Incident Management
- Hardware troubleshooting
- Active Directory
- DHCP/DNS Ethernet and Firewall proficient
- Leadership
Contact Information
Address: Blk 159 Tampines St 12, #03-87, S521159
Handphone: 93389044
Personal Information
- Ethnicity: Indian
- Gender: Male
- Nationality: Singaporean
Languages
English
First Language
Timeline
Dell Resident Engineer
ITAccess Pte Ltd
04.2022 - Current
Deskside Engineer
Kyndrl
08.2021 - 04.2022
Desktop Enginner
NCS Pte Ltd
01.2021 - 08.2021
Immigration Officer
Immigration and Checkpoint Authority
04.2007 - 03.2020
Fundamentals of Network, Deploying of enterprise networks, Fundamentals of Server, Build and configure a server, Performing on-going monitoring of risks, threats, vulnerabilities and effective controls, Install and Configure Operating Systems, Install software to networked computers, Provide system administration, Support and Maintain IT Infrastructure, Locate system, software and equipment faults, Maintain software and equipment in working order, Customer Service and Interpersonal Skills in IT Helpdesk, Provide support and assistance to users relating to a particular product or service, Provide first-level customer service support -
Lithan Academy
Diploma in Info-Communications -
Temasek Polytechnic
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