Hamza Gharfane, GMS-T
Summary
Corporate immigration and talent mobility professional with 11 years of international working experience in MENA and APAC. I have a laser-like focus on global employment-based immigration, coupled with a passion for helping clients. I possess a proven track record of successfully managing complex immigration cases while providing excellent customer service.
Passionate about using technology to solve problems and develop solutions.
Overview
12
12
years of professional experience
Work History
International Business Immigration Manager
Erickson Immigration Group
12.2022 - Current
- Managed and coordinated all activities of global mobility and immigration programs, ensuring compliance with legal and regulatory requirements across MENA/APAC regions.
- Led the execution of immigration strategies for high-profile corporate clients, resulting in effective immigration planning. This encompassed adeptly navigating visa issues, sponsorship schemes, points-based systems, and fostering a travel-ready culture among stakeholders."
- Developed and nurtured robust relationships with external partners, including legal counsel, tax consultants, and immigration authorities. This effort streamlined processes and facilitated the resolution of intricate issues.
- Created and curated a collection of digital guides and policies covering travel risk, visa requirements, and global business travel.
- Assisted clients in identifying gaps within existing employment compliance processes and offered tailored solutions.
- Initiated a process to analyze customer feedback, integrating valuable insights into the refinement of our service development strategies.
- Contributed to the development and ongoing administration of Global Assignment Policies, encompassing various types such as business, long-term, short-term, commuter, and localization assignments.
- Successfully achieved established customer KPIs for the company in both Q1 and Q2, fostering regional team cohesion and individual performance excellence through dedicated teamwork and unwavering customer focus.
Visa Operation Manager
VFS Global
06.2016 - 11.2022
- Managed the day-to-day full spectrum of visa services, consistently delivering exceptional experiences and top-quality service to both individual and corporate clients.
- Directly engaged with multiple embassies to efficiently coordinate visa processing workflows, ensuring a streamlined and expedited process.
- Assisted over 100 customers daily, consistently providing effective and successful visa solutions.
- Played a pivotal role in the inception, launch, and expansion of the APAC Visa and Travel division, contributing to brand awareness initiatives. This involved shaping the division by establishing foundational processes, procedures, and strategies to support departmental objectives.
- Served as a key liaison between the Operations and Engineering departments, facilitating the seamless integration and launch of an airline-based visa system for travelers.
- Monitored and maintained service level agreements (SLAs) by ensuring that all provided services and processes, including contractual obligations, aligned with the predefined service level targets set forth in agreements with both customers and government partners.
- Regularly generated and presented comprehensive daily, monthly, quarterly, semi-annual, and annual reports to senior management, providing valuable insights into performance and trends.
Assistant General Manager
Crusti Chaud Restaurants - Marrakech
04.2013 - 12.2015
- Assisted the General Manager in setting business Strategies, policies and managed various projects as well as represented the company and promoted products and services at hospitality events.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Negotiated contracts with vendors and suppliers to obtain best pricing.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Managed to save 20% per year on supplies and cut errors in cash-drawer management by 26% and increased sales by 15% in first 3 months.
- Managed accounts to retain existing relationships and grow share of business.
Assistant Manager, Business Development
Golf Palace Hotel and Resorts
01.2012 - 03.2013
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Identified business development challenges and customer concerns for proactive resolution.
- Saved 15% on supplies through sourcing special deals with vendors.
Supervisor
Alfoah Emirates
04.2011 - 11.2011
- Managed day-to-day operations for logistics team of 12 and managed full supply and demand workflow, this includes transportation arrangements and inventory management, Coordination with headquarters and production department on daily shipments.
Education
GED -
Global Mobility Specialist, Talent Management®
USA08.2022
Bachelor - Business Management
EUROMED Management Institute
Marrakech10.2012
Skills
- Experience and subject matter expertise in delivering programs and services within two out of three core areas: International Assignments and Global Immigration
- Demonstrates strong customer service skills, a positive attitude, and a robust work ethic, including experience in effectively delivering unwelcome information
- Exhibits excellent organizational skills, meticulous attention to detail, and adept problem-solving abilities
- Displays proactive planning, autonomy, and multitasking abilities, with a demonstrated knack for reprioritization on the go
- Boasts extensive knowledge of tax, legal, compensation, and immigration matters
- Familiarity with relocation concepts and terminology
- Thrives in interdepartmental collaboration
- Exercises cost-control measures
- Provides exceptional customer support
- Global Mobility Strategy
- Immigration Law and Regulations
- Client and Vendor Relationship Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Timeline
International Business Immigration Manager
Erickson Immigration Group
12.2022 - Current
Visa Operation Manager
VFS Global
06.2016 - 11.2022
Assistant General Manager
Crusti Chaud Restaurants - Marrakech
04.2013 - 12.2015
Assistant Manager, Business Development
Golf Palace Hotel and Resorts
01.2012 - 03.2013
Supervisor
Alfoah Emirates
04.2011 - 11.2011
GED -
Global Mobility Specialist, Talent Management®
Bachelor - Business Management
EUROMED Management Institute
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