HAMKAH YAHAYA
Full Time Barista
Singapore,SG
Summary
Skilled technician with strong customer service experience, currently honing skills in the F&B industry. Known for reliability, teamwork, and a passion for continuous learning. Seeking growth in a dynamic role where hands-on experience and positive attitude can be leveraged. Motivated Service Worker with exceptional social skills, communication abilities, and customer service background. Dedicated to following health and safety guidelines, proper food handling, and proactive team support. Outgoing and friendly Barista with excellent interpersonal communication strengths, experienced in processing payments, food handling, and meeting customer demands with diligence and organization. Certified in safe food handling.
Overview
10
10
years of professional experience
2011
2011
years of post-secondary education
1
1
Certification
Work History
Barista
Starbucks Coffee
09.2024 - Current
- Crafted and served handcrafted beverages and food items with consistency and quality.
- Delivered friendly customer service and maintained a clean, organized workspace.
- Assisted with new partner guidance and supported teamwork during peak hours.
- Chosen for the Starbucks Coffee Master program.
Courier Service (Class 3)
Ninja Van
03.2023 - 06.2024
- Company Overview: Courier Service (Class 3)
- Managed timely deliveries across multiple routes.
- Maintained strong customer communication and resolved delivery issues.
- Handled package tracking and collaborated with dispatch teams.
- Courier Service (Class 3)
Technician
SMRT
03.2022 - 02.2023
- Maintained ticketing machines and electrical systems.
- Responded to technical emergencies and ensured safety compliance.
Retail Technician
Marina Bay Sands
11.2021 - 02.2022
- Diagnosed and repaired systems in retail settings.
- Worked closely with mall management to ensure operational continuity.
- Achieved high levels of customer satisfaction through consistent delivery of superior vehicle aesthetics and cleanliness standards.
Membership Consultant
Fitness First
04.2021 - 11.2021
- Engaged with potential clients, explained products, and assessed customer needs.
Technician
Starhill Global REIT
05.2018 - 02.2021
- Maintained mall facilities including lighting, HVAC, and safety systems.
- Provided reports and followed fire safety compliance protocols.
Technician
TJ Systems
10.2016 - 11.2017
- Oversaw CCTV and access systems maintenance.
- Collaborated with security and authorities to ensure system integrity.
Barista
Starbucks Coffee
02.2016 - 12.2016
- Delivered excellent customer service and crafted beverages to standard.
- Educated customers on coffee blends and ensured food safety compliance.
Technician
Port Singapore Authority
05.2015 - 01.2016
- Maintained port equipment and led test activities on mechanical systems.
Education
N' Level - Information Technology
Institute of Technical Education (ITE)
Completed - undefined
Springfield Secondary School
Skills
Technical problem-solving
POS & Inventory Systems
Customer Service & Communication
Time Management & Teamwork
Microsoft Office
Beverage preparation
Espresso machine operation
Opening and closing duties
Cash handling
Friendly and outgoing
Food preparation
Menu memorization
Certification
Driving Licenses: 2B, 2A, 3, 4, 5
Rock Climbing, Gym & Playing Music
Languages: English, Malay
Hobbies & Interests: Rock climbing, going to the gym, and playing sports or games for fun and fitness.
Projects: Participating in the Starbucks Coffee Master journey, learning about coffee origins, brewing methods, and customer experience.
Timeline
Barista
Starbucks Coffee
09.2024 - Current
Courier Service (Class 3)
Ninja Van
03.2023 - 06.2024
Technician
SMRT
03.2022 - 02.2023
Retail Technician
Marina Bay Sands
11.2021 - 02.2022
Membership Consultant
Fitness First
04.2021 - 11.2021
Technician
Starhill Global REIT
05.2018 - 02.2021
Technician
TJ Systems
10.2016 - 11.2017
Barista
Starbucks Coffee
02.2016 - 12.2016
Technician
Port Singapore Authority
05.2015 - 01.2016
Completed - undefined
Springfield Secondary School
N' Level - Information Technology
Institute of Technical Education (ITE)
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