Hamid Rashid Hassan
Learning And Development Business Manager
Punggol
Summary
Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
8
8
years of post-secondary education
12
12
Certifications
Work History
Learning and Development Specialist
DBS Bank
Singapore, Singapore
03.2022 - 02.2024
- Program manager for 15% of annual total new joiners and achieved 95% learner satisfaction rate.
- Facilitated virtual, in-person and blended learning sessions
- Trained and mentored 200+ new personnel hired to fulfill various roles
- Collaborated with subject matter experts and stakeholders to design innovative learning solutions
- Implemented new technologies and tools to optimize delivery and effectiveness of learning programs
- Aligned training programs with organizational goals, ensuring that learning initiatives directly supported overarching business objectives
- Developed and executed performance management programs to increase employee engagement and productivity
- Provided coaching and mentoring to employees
Learning Transformation Consultant
ERNST & YOUNG
02.2020 - 12.2021
- Collaborated with various internal departments (3 to 5 MINDEF training institutes) to develop integrated solutions addressing clients' most pressing business challenges, ultimately resulting in improved operational efficiencies and increased profitability.
- Conducted thorough training needs assessments and gap analyses to identify opportunities for learning transformation
- Collaborated with stakeholders to design and deliver customized learning solutions that aligned with business goals and objectives
- Streamlined processes and reduced operational costs by identifying areas for improvement and implementing innovative solutions.
Financial Consultant
INCOME
12.2017 - 12.2021
- Provided personalized financial planning and investment strategies to clients based on their individual goals and risk tolerance
- Guided over 200 clients through complex financial decisions such as retirement planning, estate planning, and tax optimization.
- Built strong relationships with clients through consistent communication and exceptional customer service.
- Collaborated with team members to develop strategies for optimizing client portfolios and managing risk.
Digital Learning Designer
KYDON HOLDINGS
07.2019 - 12.2019
- Collaborated with 3 to 5 subject matter experts to create engaging and learner-centered digital learning experiences.
- Curated visual assets library, streamlining sourcing process for internal teams while maintaining brand consistency throughout various projects.
- Optimized screen layouts for better usability and mobile responsiveness, increasing traffic and user satisfaction.
- Developed engaging multimedia content for e-learning platforms, facilitating increased student understanding and retention of material
Head of Department, Facilitator
AUSTON, IAB, INFORMATICS ACADEMY
01.2008 - 12.2017
- Led team of 20+ staff members within department, overseeing their daily tasks, performance reviews, and professional development
- Developed and executed departmental strategies to achieve key performance indicators and meet organizational goals.
- Advanced internal staff development through creation of tailored workshops addressing specific company-wide challenges or goals.
- Collected and analyzed participant feedback, consistently implementing suggestions for improvement in subsequent sessions.
Education
MBA - Business Administration And Management
Roehampton University
United Kingdom 12.2019 - 05.2020
Diploma in Adult And Continuing Education (DACE) -
Institute For Adult Learning
Singapore 07.2017 - 05.2019
Advanced Certificate in Training and Assessment -
Institute For Adult Learning
Singapore 01.2017 - 05.2017
Professional Diploma in TESOL -
The TESOL Training Centre
Singapore 01.2007 - 05.2008
Bachelor of Design - Graphic Design
RMIT University
Australia 07.1999 - 05.2000
Diploma in Visual Communication (Graphic Design) -
Lasalle College of Arts
Singapore 07.1993 - 05.1996
Skills
People Management
undefinedCertification
IHRP Certified Associate, Institute for Human Resource Professionals, 12/01/23, CA202202000143
Timeline
Learning and Development Specialist
DBS Bank
03.2022 - 02.2024
Learning Transformation Consultant
ERNST & YOUNG
02.2020 - 12.2021
MBA - Business Administration And Management
Roehampton University
12.2019 - 05.2020
Digital Learning Designer
KYDON HOLDINGS
07.2019 - 12.2019
Financial Consultant
INCOME
12.2017 - 12.2021
Diploma in Adult And Continuing Education (DACE) -
Institute For Adult Learning
07.2017 - 05.2019
Advanced Certificate in Training and Assessment -
Institute For Adult Learning
01.2017 - 05.2017
Head of Department, Facilitator
AUSTON, IAB, INFORMATICS ACADEMY
01.2008 - 12.2017
Professional Diploma in TESOL -
The TESOL Training Centre
01.2007 - 05.2008
Bachelor of Design - Graphic Design
RMIT University
07.1999 - 05.2000
Diploma in Visual Communication (Graphic Design) -
Lasalle College of Arts
07.1993 - 05.1996
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