MS Office
Hamid Rashid Hassan
Learning Consultant
Singapore,SG
Summary
Capable learning strategist with proven history of enhancing service and general operations. Proficient in change management, best practices, sustainable leadership and employee motivation to boost productivity and job performance. Well-coordinated in addressing problems, investigating root causes and implementing successful resolutions.
Overview
4
4
Languages
13
13
years of post-secondary education
21
21
years of professional experience
Work History
Consultant
EY
Singapore, SG
02.2020 - Current
- Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues.
- Managed business models, process flows, operations support and learner engagement strategies.
- Developed strategic curriculum development plans to support future projects.
- Took detailed notes and kept records of program and performance progress, education initiatives and leadership.
- Provided outstanding service to clients to maintain and extend relationship for future business opportunities.
- Authored detailed learning and assessment pathways to meet business priorities and deadlines.
Financial Consultant
NTUC Income
Singapore, SG
12.2017 - Current
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on each clients' individual needs.
- Created business plan and identified target customers by interacting on phone and in person, handling basic inquiries and providing quotes.
- Performed due diligence and valuation processes.
- Helped individuals and families build and execute wealth management strategies based on unique goals and objectives.
- Worked with clients to support understanding of rationale and details of financial strategies.
Senior Lecturer
Informatics Academy Pte Ltd
Singapore, SG
01.2013 - 12.2017
- Arranged syllabus, developed schedule, and determined reading list for varied courses simultaneously, giving students appropriate time to complete assignments and absorb information.
- Gave presentations on ESL and IT to student classrooms using PowerPoint and Google Classroom technology.
- Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations, including visual, aural and social learning modalities.
- Evaluated and revised lesson plans and course content to facilitate and moderate classroom discussions and student-centered learning.
- Delivered lectures at appropriate pace and pronunciation for optimal audience comprehension by non-native English-speaking students.
- Graded assignments according to strict institutional policies and upheld guidelines for academic integrity while disciplining plagiarism and cheating accordingly.
- Designed and distributed lecture handouts to round out material and increase student understanding.
- Utilized instructional technologies in course delivery for both in-class and online instruction to engage and educate students.
Head of English Department
IAB
Indonesia, BN
01.2010 - 12.2012
- Directed day-to-day operations of education program and supervised support staff to delegate assignments and evaluate performance.
- Represented educational program at meetings and conferences to serve as subject matter liaison for array of services and activities assigned.
- Conferred and resolved education-related issues and problems with students, parents and school officials.
- Planned and implemented staff development and in-service training programs to enhance knowledge and skills.
- Developed partnerships with parents, businesses and organizations to build awareness, increase support and share resources.
- Scheduled educational activities, faculty lectures and departmental events to drive mission and values of institution.
- Evaluated programs and monitored implementation and compliance with regulations to achieve objectives.
- Monitored overhead, prepared budgets and directed spending and resources to support fiscal efficiency.
- Implemented program-level departmental policies and procedures and managed budgets to support educational program and curriculum.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Developed team communications and information for meetings.
Head of English Department
Auston
Singapore, SG
01.2008 - 12.2009
- Directed day-to-day operations of education program and supervised support staff to delegate assignments and evaluate performance.
- Represented educational program at meetings and conferences to serve as subject matter liaison for array of services and activities assigned.
- Conferred and resolved education-related issues and problems with students, parents and school officials.
- Planned and implemented staff development and in-service training programs to enhance knowledge and skills.
- Maintained program files, records, databases and websites to gather research and prepare and submit monthly reports.
- Scheduled educational activities, faculty lectures and departmental events to drive mission and values of institution.
- Evaluated programs and monitored implementation and compliance with regulations to achieve objectives.
Customer Service Officer
MobileOne Limited
Singapore, SG
01.2006 - 12.2007
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Helped an average of 100 customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Promoted company brand and unique offerings through personalized customer service.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Assisted call-in customers with questions and orders.
- Educated customers on promotions to enhance sales.
AVSEC Officer
SATS Limited
Singapore, SG
01.2003 - 12.2005
- Identified potential airport security concerns and completed more in-depth checks as part of investigation.
- Conducted bag searches and performed pat-downs of passengers to maintain secure, safe premises.
- Operated X-ray screening machines and tools to screen people, containers and personal belongings for potential hazards and weapons.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Engaged in casual conversations with individuals to assess and analyze behaviors.
- Operated scanning equipment to view internal structures of luggage, purses and other bags to check for prohibited items.
- Authenticated boarding passes, identification and passports to prevent fraudulent travel.
- Trained repeatedly on active shooter response strategies to prepare for potential security breaches.
- Interacted with public to give directions, explain rules and regulations and respond to inquiries.
- Provided top-notch protection for traveling public by conducting tests for explosives residue.
- Operated x-ray machines, hand wands and advanced imaging technology to conduct screening of passengers and baggage.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Adhered to strict screening techniques and procedures while conducting human screenings.
Retail Executive
Books Kinokuniya Pte Ltd
Singapore, SG
07.2000 - 12.2002
- Placed orders for merchandise consistent with quality, quantity and other specification requirements.
- Monitored and analyzed sales records, trends or economic conditions to anticipate consumer buying patterns and determine suitable type and quantity of company inventory items.
- Interacted with vendors, store managers and other stakeholders to maintain on-time deliveries.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Monitored all company inventory to ensure stock levels and databases were updated.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Education
MBA - Business Administration And Management
University Of Roehampton
United Kingdom 11.2019 - 12.2020
Bachelor of Design - Graphic Design
RMIT University
Australia 07.1999 - 06.2000
Advanced Diploma - TESOL
Global TESOL
Canada 01.2006 - 12.2007
Diploma - Adult And Continuing Education
SUSS
Singapore 01.2017 - 12.2019
Diploma - Design And Visual Communications
Lasalle College Of Arts
Singapore 07.1993 - 12.1996
Advanced Certificate - Training And Assessment
SUSS
Singapore 01.2016 - 01.2017
Associate Financial Consultant - Chartered Financial Consultant (ChFC)
Singapore College Of Insurance
Singapore 09.2019 - 09.2019
Certificate - Life And Health Insurance
Singapore College Of Insurance
Singapore 01.2017 - 11.2017
Certificate - Commercial And General Insurance
Singapore College Of Insurance
Singapore 01.2017 - 11.2017
Skills
Analysis & Evaluation
Strategic Planning
Program development
Project Management
Good listening skills
Self-motivated professional
Interpersonal Communication
Relationship building and management
Forecasting ability
Implementation support
Industry best practices
Course material creation
Learning strategies
Organizational performance
Performance monitoring
Software
Adobe Creative Suite
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Cycling
Badminton
Quote
The man who views the world at 50 the same as he did at 20 has wasted 30 years of his life.
Muhammad Ali
Timeline
Consultant
EY
02.2020 - Current
MBA - Business Administration And Management
University Of Roehampton
11.2019 - 12.2020
Associate Financial Consultant - Chartered Financial Consultant (ChFC)
Singapore College Of Insurance
09.2019 - 09.2019
Financial Consultant
NTUC Income
12.2017 - Current
Diploma - Adult And Continuing Education
SUSS
01.2017 - 12.2019
Certificate - Life And Health Insurance
Singapore College Of Insurance
01.2017 - 11.2017
Certificate - Commercial And General Insurance
Singapore College Of Insurance
01.2017 - 11.2017
Advanced Certificate - Training And Assessment
SUSS
01.2016 - 01.2017
Senior Lecturer
Informatics Academy Pte Ltd
01.2013 - 12.2017
Head of English Department
IAB
01.2010 - 12.2012
Head of English Department
Auston
01.2008 - 12.2009
Customer Service Officer
MobileOne Limited
01.2006 - 12.2007
Advanced Diploma - TESOL
Global TESOL
01.2006 - 12.2007
AVSEC Officer
SATS Limited
01.2003 - 12.2005
Retail Executive
Books Kinokuniya Pte Ltd
07.2000 - 12.2002
Bachelor of Design - Graphic Design
RMIT University
07.1999 - 06.2000
Diploma - Design And Visual Communications
Lasalle College Of Arts
07.1993 - 12.1996