Hamid Rashid Hassan
Punggol
Summary
Experienced Training Specialist skilled in planning and executing onsite and remote training programs. Possessing a clear and authoritative communication style and an enthusiastic approach that engages learners and creates a positive learning environment. With several years of diverse experience as an innovative technology professional including the ability to improve systems and align technical solutions with business objectives. Demonstrated track record of leading projects from start to finish, contributing to organizational growth and success.
Overview
24
24
years of professional experience
Work History
Learning and Development Program Leader
DBS Bank
03.2022 - 05.2024
- Conducted training and facilitation of key concepts in financial planning, regulatory/ compliance and investment dynamics to ensure effective application of the financial advisory process.
- Collaborated with team managers in order to grow business partners through prospecting, needs analysis and follow-up activities.
- Led and promoted performance enhancement culture by actively coaching and mentoring direct reports.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Learning Transformation Consultant
Ernst & Young Global
02.2020 - 12.2021
- Managed stakeholders during engagements (commander conferences and specialist meetings) to follow through on curriculum change project for various military training institutes.
- Coordinated and collaborated in meetings with subject matter experts on different aspects of training program for a holistic approach to curriculum and contextualization of content and instruction.
Financial Services Consultant
Income
12.2017 - 05.2021
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
Digital Learning Designer
Kydon Holdings
07.2019 - 12.2019
- Designed instruction and created relevant content for the medical department on life saving techniques and real-life scenarios to inject ‘realness’ to emergency situations for a more effective practical learning.
- Created e-posters for 2019 AMEE convention to showcase work done by the military medical team.
Lecturer
Informatics Academy
01.2013 - 12.2017
- Developed and implemented innovative teaching strategies to engage students in lectures and coursework.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
Head of English Department
IAB Academy
01.2010 - 12.2012
- Enforced organizational rules and incorporated policy changes into departments' day-to-day activities.
- Evaluated performance continuously to identify areas in need of improvement and implement strategies to keep team on-track.
Head of English Department
Auston Institute
01.2008 - 12.2009
- Collaborated with department personnel to coordinate multifaceted solutions to emerging problems.
- Managed efficient workflows by creating effective schedules and delegating work based on personnel strengths and knowledge.
Customer Service Officer
M1 Limited
01.2006 - 12.2007
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Aviation Security Officer
SATS
01.2002 - 12.2005
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
Book Retail Executive
Kinokuniya Bookstore
07.2000 - 12.2001
- Monitored and analyzed sales records, trends, or economic conditions to anticipate consumer buying patterns.
- Prepared and analyzed reports to track inventory and purchasing trends.
- Cultivated relationships with wholesalers and distributors to increase inventory availability.
Education
MBA - Business Management
University of Roehampton
United Kingdom12.2020
Bachelor of Arts - Graphic Design
RMIT University
Australia06.2000
Diploma - Visual Arts
Lasalle College of The Arts
Singapore12.1996
Diploma - Adult And Continuing Education
IAL - SUSS
Singapore12-2019
Advanced Certificate - Training And Assessment
IAL- SUSS
Singapore06-2017
Graduate Certificate - Human Resources Development
Korn Ferry Academy
Singapore12-2023
Skills
- Program management
- Curriculum design
- Needs assessment
- Training facilitation
- Organizational development
- Coaching and mentoring
- Team development strategies
- Performance monitoring
- Training material development
- Resource coordination
- Instructional design
- Classroom management
Awards
- Night Team Award (Service Excellence), 2006
- Good Service Medal (Singapore Civil Defense Force), 2012 - 2015
- Volunteer Learning Facilitator (PPIS, MENDAKI, KAMI, and EKAMATRA), 1994 - 2001
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Indonesian
Upper intermediate (B2)
Timeline
Learning and Development Program Leader
DBS Bank
03.2022 - 05.2024
Learning Transformation Consultant
Ernst & Young Global
02.2020 - 12.2021
Digital Learning Designer
Kydon Holdings
07.2019 - 12.2019
Financial Services Consultant
Income
12.2017 - 05.2021
Lecturer
Informatics Academy
01.2013 - 12.2017
Head of English Department
IAB Academy
01.2010 - 12.2012
Head of English Department
Auston Institute
01.2008 - 12.2009
Customer Service Officer
M1 Limited
01.2006 - 12.2007
Aviation Security Officer
SATS
01.2002 - 12.2005
Book Retail Executive
Kinokuniya Bookstore
07.2000 - 12.2001
MBA - Business Management
University of Roehampton
Bachelor of Arts - Graphic Design
RMIT University
Diploma - Visual Arts
Lasalle College of The Arts
Diploma - Adult And Continuing Education
IAL - SUSS
Advanced Certificate - Training And Assessment
IAL- SUSS
Graduate Certificate - Human Resources Development
Korn Ferry Academy
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