Hamema Hanim Hashim

1) Strategic Planning & Alignment
Develop and coordinate the business development strategy within the boundaries of existing operation i.e., managed services (facilities management, parking operation management and project management services ) for the short, mid and long term to support the Group business direction.
Seek, identify, recommend and advise on new business development strategies opportunities through analyzing business trends, market sensitivity, feasibility study and continuous discussion with existing and new stakeholders.

2) Feasibility Study
Develop the commercial assessment to the determine the viability of the business proposal whilst ensuring inline with Group strategy.
Plan and direct the feasibility studies in determining the viability of the business for making recommendations to the Management for strategic business decision.
Collate and analyze existing operation for benchmarking and projection for future expansion.

3) Contracts, Administration & Negotiation
Formulate the models for negotiation to the optimal outcome in tandem with Group business direction.
Develop and present Board of Director’s (BOD) paper, business proposal, special task, study or presentation for direction in relation to existing core business operations and development.
Custodian of the contracts and responsible on the administration, communicating, coordinating & monitoring.

4) Stakeholders Management
Drive and lead project(s) stakeholder management program to assure projects value and meeting stakeholders’ expectations.
Foster and sustain effective working relationships and rapport with the authorities, business and management institutions, national and key industry players and service providers to capture opportunities for new business ventures and enhance public confidence in the company business solutions, products and services.

5) Other
Implement all policies, activities, procedures, and instructions as relevant and required by Company to support and contribute to the Company's highest achievement

1) Customer Relations
Establish and develop communication with Stakeholders including customer service programme to all frontliners and monitor the effectiveness (i.e., Customer Satisfaction Survey) by used strong analytical and problem-solving skills to develop effective solutions to standardize and amplify medium of communication.

2)Risk Management
Lead & Monitor Enterprise Risk Management, Bribery & Corruption Risk Assessment, Business Impact Analysis, Business Continuity Management and 1st tier assurance for organization.

3) People Planning & Strategy (Group Human Capital Support)
Lead and managing manpower planning and liaison with KLCC Group Human Capital on the recruitment, development and performance to support business operation.

4) Management Systems
Lead and manage QMS & ABMS inclusive of establishment of the relevant policies for organization.
Establish communication with External Parties for continual of accreditation.

5) Balance Score Card
Lead and monitor Balance Score Card (BSC) for KPM to support KLCC Group BSC including formulate and disseminate the relevant BSC to respective Unit’s Head to meet KPM BSC.

6)Internal Business Operations
Managing potential customer for Parking Space Rental and establish communication with all related parties i.e., Operation, HSSE and CA.

7) Budget Preparation & Control
Formulate yearly budget planning specifically for General Manager and CRMS including monitor and track all expenses over the year.

8)Performance & Monitoring
Manage monthly performance report for CRMS unit inclusive manpower status, customer pain points, feedback, QMS & ABMS issues etc.
Dimension
Parking Bays = 17,363 bays
Parking Location = 23 locations
Manpower = 108 pax

1) Strategic Planning & Business Development:
Assisting in feasibility studies, market research, data collection, and business proposal development, including comprehensive income projections for new projects.
Execute preparation and execution of all KPM board papers, including Risk Profiles and New Business Proposals.
Coordinated KPM initiatives to align with overarching KLCC Group strategic aspirations.

2)Performance & Risk Management:
Facilitated and coordinated KPM's Balanced Scorecard, KPIs, and annual risk assessments across all business units.
Oversaw KPM's corporate risk profile, bribery & corruption risk assessments, Interisk, myAssurance, and project risk evaluations.
Compiled and managed the comprehensive KPM Performance Report for all locations.
Served as Internal Auditor for Integrated Management System (IMS) and Anti-Bribery Management System (ABMS).

3)Compliance & Systems:
Maintained certification for ISO Quality Management System (QMS) and Anti-Bribery Management System (ABMS).

Appointed as Compliance Function Team member for ABMS.
Developed, updated, and maintained Standard Operating Procedures (SOPs) under Business Planning.

4)Financial Management:
Forecasted budgets for new location launches and expansions.
Monitored approved budgets, prepared supplementary funding requests, and managed budget transfers.

5)Operations & Event Management:
Managed and coordinated all KPM events, including project launches, corporate away days, and training sessions.
Oversaw and coordinated customer service operations and performance.

6)Human Resources Coordination:
Coordinated HR activities including recruitment support, training program coordination, and manpower planning.

7)Communications & Reporting:
Authored reports on KPM achievements and sustainability initiatives for KLCC Group Corporate Communications.
Created compelling artwork and copywriting for tenant communications, new service announcements, and signage.

8)Leadership & Collaboration:
Appointed as Culture and Change Associate by KLCC Group of Companies (GoC).
Cultivated and maintained positive relationships with key business associates.

1)Pre-Construction & Documentation:
Managed document coordination for tender issuance and project execution, ensuring completeness of drawings, specifications, and timely issuance of construction drawings to contractors.
Ensured accuracy and timeliness of construction documentation, facilitating smooth project handover by coordinating as-built drawings, O&M manuals, and CPC applications.

2)Contract Administration & Project Support:
Supported Project Manager in post-contract administration, reviewing contractor submissions, monitoring schedules, QA/QC plans, and resolving site issues.
Evaluated and processed claims including EIs/VOs, EOTs, Loss & Expense, and payment applications to ensure contractual compliance.
Monitored project progress by tracking construction schedules, inspecting work, and resolving on-site problems to maintain project timelines and quality.

3)Post-Construction & Closeout:
Managed Defect Liability Period (DLP), addressing end-user complaints, overseeing contractor rectification work, and coordinating final CMGD sign-off and Final Certificate issuance.
Guaranteed timely project closeout by ensuring correctness and completeness of all handover documentation.

• In summary, the job responsibilities consisting include verifying proposed drawing for patrol vessel piping, review technical specification before submitting to Client, procurement and logistic, cost controlling, contract management, price negotiation with vendors, project scheduling and rectify the quality of the materials or products i.e., Factory Acceptance Test (FAT) at local and overseas.