Ham Chu Ying
Summary
Community Coordinator with 2 years of experience in community case management. Passionate about working together with clients to improve their lives in ways that are meaningful to them. Keen to help clients make informed decisions about their care plan.
Overview
5
5
years of professional experience
Work History
Full-time Community Coordinator
Singhealth
2020.11 - Current
- Neighbours for Active Living programme, Community Care department at Changi General Hospital
- Coordinator of Geylang Serai division (2020-) and Marine Parade division (2021-)
- Leads team members in coordinating care services for patients discharged from Changi General Hospital
- Conducts home visits and makes phone calls to assess care needs, referring patients with complex health and social needs to community nurses and other community partners
- Collaborating with nurses and social workers on Marine Parade polyclinic’s PACE-It programme to work alongside clients in managing diabetes
Part-time Service Crew
Koi Thé
2018.06 - 2019.12
- Handled cashiering, barista, and kitchen duties
- Worked as a team under pressure in a fast-paced environment
Education
Bachelor of Arts in Psychology -
Murdoch University
04.2020
Diploma in Psychology -
Kaplan Higher Education Academy
04.2018
GCE A Level -
Serangoon Junior College
11.2016
Skills
- Clear and tactful communication
- Fluent in English and Mandarin, basic Cantonese speaker
- Detailed and timely case documentation
- Proficient user of Microsoft Powerpoint, Word, Excel, and Outlook
Communication
Administrative
- Certified Advanced Care Planning facilitator
- CPR-certified
- Familiar with conducting training sessions in both English and Mandarin
- Comfortable leading colleagues of various age groups
Professional
Volunteer Experience
Institute of Mental Health | 06/2019-09/2022
- Volunteer at a male ward for long-term residents of IMH under the youth group Matchsticks
- Sessions are casual and entail interacting with ward residents by chatting and playing games with them
- Facilitated and ideated for online volunteer sessions via Zoom during Covid-19 outbreak
Fei Yue Senior Activity Centre | 05/2019-11/2020
- Facilitated the Healthy Ageing Promotion Programme for You (HAPPY) sessions, a dementia prevention programme for elderly participants
- Worked as a group to walk participants through the physical and cognitive exercises
- Translator for the Mandarin-speaking crowd during the sessions
Timeline
Full-time Community Coordinator
Singhealth
2020.11 - Current
Part-time Service Crew
Koi Thé
2018.06 - 2019.12
Bachelor of Arts in Psychology -
Murdoch University
Diploma in Psychology -
Kaplan Higher Education Academy
GCE A Level -
Serangoon Junior College
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