True team player experienced in circulation procedures, patron registration and cataloging materials. Offers 17 years of reading experience in primary school library. Proven history of reliability and superior performance. Motivated fluent in English and Malay language and offering strong background in library management. Eager to work with public and library staff to provide welcoming, service-friendly atmosphere for all patrons and visitors. Detailed knowledge of literature, research and media resources.
• Carried out day-day-day duties accurately and efficiently.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Developed and maintained courteous and effective working relationships.
• Maintained excellent attendance record, consistently arriving to work on time.
• Resolved problems, improved operations and provided exceptional service.
• Participated in continuous improvement by generating suggestions, engaging in problemsolving activities to support teamwork.
• Used coordination and planning skills to achieve results according to schedule.
•Trained new employees and delegated daily tasks and responsibilities.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
• Enforced company policies and regulations with employees.
• Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
• Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
• Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
• Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
• Regulated pricing, inventory count and supply during shift hours.
• Identified team weak points and implemented corrective actions to resolve concerns.
Administrative Work Management
Damaged Book Removal
Accurate Recordkeeping
Library Reference
Filing, Shelving and Storing Materials
Damage and Defect Inspections
Interlibrary Loans
Financial Calculations
Stock and Packages Receipt
Word Processing
Library Management
Information Desk Management
Reading and Teaching
Inventory Records Maintenance
Administrative Support
Library Classification System Clerical Support
Cataloging Software
Customer Service
Decision Making
Data Entry
MS Office
Verbal and Written Communication Administration and Reporting
Team Leadership
Shift Scheduling
Having a strong will character and self-driven motivation to push myself to the
limits. With a positive working attitude, it gives me the courage to explore and
learn new things.
Good communication and interpersonal skills
Team working in a multi - cultural environment
Self independent and fast learner
Willingness to keep on learning
Self motivation