Halimahtus Sa'diah Binte Romainor
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
Proficient in customer service best practices and related options.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Experienced with food preparation, event setup, and customer service. Utilizes organizational and multitasking skills to ensure efficient catering operations. Knowledge of maintaining hygiene standards and providing excellent customer experiences.
Overview
25
25
years of professional experience
Work History
Catering Assistant
SATS Inflight Catering Centre 2
05.2024 - Current
- Cleaned and organized kitchen stations to promote team efficiency.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Maintained strict adherence to food safety guidelines, preventing any potential health risks or violations.
- Collaborated with team members to execute seamless catering events for clients.
- Coordinated closely with other staff members during events for smooth service delivery.
Senior Patient Service Representative
Singhealth Polyclinics
09.2023 - 11.2023
- Improved patient satisfaction by efficiently addressing and resolving concerns and complaints.
- Supported the clinic''s commitment to continuous quality improvement by actively participating in internal audits and process reviews.
- Streamlined appointment scheduling process for increased efficiency and reduced wait times.
- Promoted a positive work environment by effectively collaborating with team members across departments.
Customer Service Officer
Sats Ltd
01.2006 - 04.2014
- Front line Customer Service Officer
- Assisted in checking in at counter for Singapore Airlines First Class Passengers, check passports, issue boarding tickets and airline enquiries
- Ensuring a smooth departure process - Assist in Gate duties - scan the boarding pass & work closely with Flight Captain/Cabin Crew/ Airline representative
Customer Service Agent
Nokia Pte Ltd
02.2003 - 12.2005
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail and management of multiple tasks
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Educated clients on services and resolved client inquiries.
Customer Service Assistant
Straight Air Services Pte Ltd
03.2000 - 10.2002
- Monitoring pre-alert documents from Origin offices
- Co ordinate import permit & delivery arrangements with back-end / Operations team
- Track and monitor flight arrivals and updates
- Ensure all data are updated correctly in system
Education
High School Diploma -
PERGAS
448 Changi Rd12-2025
O Levels -
BMC Academy
10.2004
Religious And Arabic Studies
Alsagoff Arabic School
05.1997
Skills
- Communication skills
- Efficient and Detail-Oriented
- Problem solving abilities
- Teamwork and collaboration
- Professionalism and strong work ethic
Languages
Arabic
Elementary (A2)
Outdoor activities, traveling & spending time with family
I really enjoy outdoor activities like cycling, hiking and exploring nature.
Traveling is something I'm passionate about, as I love experiencing new places and cultures. At the same time, spending quality time with my family is important to me - whether it is a simple gathering or a fun trip together, it always brings me joy.
Timeline
Catering Assistant
SATS Inflight Catering Centre 2
05.2024 - Current
Senior Patient Service Representative
Singhealth Polyclinics
09.2023 - 11.2023
Customer Service Officer
Sats Ltd
01.2006 - 04.2014
Customer Service Agent
Nokia Pte Ltd
02.2003 - 12.2005
Customer Service Assistant
Straight Air Services Pte Ltd
03.2000 - 10.2002
Religious And Arabic Studies
Alsagoff Arabic School
High School Diploma -
PERGAS
O Levels -
BMC Academy
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