Haleemah Fouzul Hidhayah Mohamed Khwajah
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
Work History
Administration Assistant
AGC Capital Pte Ltd
01.2022 - 09.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Recorded expenses and maintained accounting records.
- Offered technical support and troubleshot issues to enhance office productivity.
- Scheduled office meetings and client appointments for staff teams.
Cashier
Star Energy & Auto Parts Pte Ltd
09.2021 - 11.2021
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked closely with shift manager to solve problems and handle customer concerns.
Optician
Optique Paris Miki Pte Ltd
04.2017 - 04.2021
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Maintained safe, clean and organized environment to increase patient comfort.
- Confirmed quality control standards were met for all eyewear and contact lenses.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
Optician Trainee
Infinity Eyewear
07.2016 - 12.2016
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Maintained safe, clean and organized environment to increase patient comfort.
Retail Sales Assistant
Sky Mart
11.2013 - 11.2014
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
Education
Opticianry - NITEC IN Opticianry
ITE College East
Singapore12.2016
GCE N-LEVEL -
St. Margaret’s Secondary School
Singapore2014
PSLE -
St. Margaret’s Primary School
Singapore2009
Skills
- Customer Relations
- Managing Status Reports
- Records Management Systems
- Schedule Management
- Administrative Support
- Sorting and Labeling
Languages
English
Bilingual or Proficient (C2)
Tamil
Advanced (C1)
Timeline
Administration Assistant
AGC Capital Pte Ltd
01.2022 - 09.2022
Cashier
Star Energy & Auto Parts Pte Ltd
09.2021 - 11.2021
Optician
Optique Paris Miki Pte Ltd
04.2017 - 04.2021
Optician Trainee
Infinity Eyewear
07.2016 - 12.2016
Retail Sales Assistant
Sky Mart
11.2013 - 11.2014
Opticianry - NITEC IN Opticianry
ITE College East
GCE N-LEVEL -
St. Margaret’s Secondary School
PSLE -
St. Margaret’s Primary School
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