Hakim Yazid
Customer Service Officer
Singapore
Summary
- Hakim is;
- A graduate with a Degree in Airport & Airline Management from Teesside University, having substantial knowledge in the study of aviation management, planning and operations as well as quite a reasonable amount of technical concepts.
- An individual with excellent interpersonal and communication skills accumulated through proactive participation in masterminds, talks, workshops and various other group activities.
- Currently working as a Customer Service Officer with SATS Pte Ltd, overseeing a team of Customer Service Agents during passenger check-ins, handling of flight departures and arrivals.
Overview
10
10
years of professional experience
4
4
Certificates
Work History
Customer Service Officer
SATS Ltd.
02.2025 - Current
- - Attached to Cathay Pacific (CX), leading a team of Customer Service Agents that oversee the service levels during passenger onboarding.
- - Assigned to the SQ Operations division of the company's passenger services unit, overseeing check in, departure and arrival responsibilities.
- - Oversee baggage drop offs, lounge and transfer desk duties while concurrently doing gate arrival and departures for Cathay Pacific flights out of Singapore's Changi Airport.
- - Handles Singapore Airlines & Cathay Pacific check-ins, utilising the Amadeus Altea Flight System (CM).
Elevator Testing Supervisor (Planning)
Cushman & Wakefield
08.2023 - 02.2025
- - Point of contact for professional engineers, lift contractors & other stakeholders.
- - Organise and call for meetings with both clients & contractors, planning for both comprehensive & preventive lift measures.
- - Part endorsement and aid setting annual budgets for Nee Soon Town Council's Lift Maintenance Unit.
- - Supervise and plan rosters for a team of lift testing technicians.
- - Work and participate in joint inspections with various departments NSTC in the event of schedule lift shut downs and complains from residents.
Assistant Engineer - Escalator & Lift (TEL)
SMRT Corporation Ltd
03.2021 - 07.2022
- - Work very closely with escalator and lift contractors to mitigate the probability of breakdowns and complaints, making the experience of commuting on the Thompson-East Coast Line (TEL) a more conducive and comfortable one.
- - Actively carry out inspections and supervise the maintenance being conducted in TEL stations to assess its operating condition.
Service Engineer
Fujitec Singapore Corporation Limited.
10.2018 - 02.2021
- - Supervisor to a team of lift technicians.
- - Oversee the daily operations of lift maintenance with Fujitec Singapore's HDB department.
- - The chief liaising officer with assigned Town Councils for the company.
Full Time National Serviceman
Singapore Civil Defence Force
08.2016 - 08.2018
- Spent two years as a Full Time National Serviceman with the Singapore Civil Defence Force. Served in the SCDF's Operations Centre where all emergency 995 calls are attended to by call takers and where the dispatching and monitoring of emergency vehicles around the nation take place.
Polytechnic Intern
Singapore Aero Engine Services Private Limited
03.2016 - 05.2016
- Underwent a three month long internship with Singapore Aero Engine Services Private Limited (SAESL) learning industrial practices of the aerospace overhaul industry.
Education
Bachelor's degree - Airport & Airline Management
Teesside University
04.2024
Professional Certificate - Management
Harvard University
09.2021
Diploma - Mechatronics Engineering
Nanyang Polytechnic
06.2016
GCE "O" Levels - undefined
Greenview Secondary School
12.2012
Skills
Flight Operations
Certification
Work At Height
Honors-Awards
Safety & Security Activist Award
Timeline
Customer Service Officer
SATS Ltd.
02.2025 - Current
Elevator Testing Supervisor (Planning)
Cushman & Wakefield
08.2023 - 02.2025
Assistant Engineer - Escalator & Lift (TEL)
SMRT Corporation Ltd
03.2021 - 07.2022
Service Engineer
Fujitec Singapore Corporation Limited.
10.2018 - 02.2021
Full Time National Serviceman
Singapore Civil Defence Force
08.2016 - 08.2018
Polytechnic Intern
Singapore Aero Engine Services Private Limited
03.2016 - 05.2016
Professional Certificate - Management
Harvard University
Diploma - Mechatronics Engineering
Nanyang Polytechnic
GCE "O" Levels - undefined
Greenview Secondary School
Bachelor's degree - Airport & Airline Management
Teesside University