Summary
Overview
Work History
Education
Skills
References
Timeline
Disclaimer
Generic
HAKASH S/O P.THANABALAN MR

HAKASH S/O P.THANABALAN MR

Port Dickson

Summary

I am passionate about the customer experience and continue to strive to bring customer service to a higher level. Having many years of experience in the food and beverage industry, I have learned soft skills on how to interact with different types of customers. This allow me to improve communication skills, problem solving attitudes and positive approaches have helped me a lot in the past and will help me in my work. I need a new career change because I want to have an understanding of the level of customer service of the financial industry. Therefore, I would like to contribute and apply what I have learned in this new job. I hope I can be given the opportunity to act as a customer/customer in various industry. I plan to make this a long-term career and look forward to continuing to improve myself in the near future.

Overview

6
6
years of professional experience

Work History

Trainee Flight Steward

Singapore Airlines Limited
01.2023 - 04.2023
  • Roles & Responsibility
  • - Product and knowledge
  • - Service Procedures
  • - Passenger Handling
  • - Deportment & Grooming
  • - Language & Communication Skills
  • - Safety & Equipment procedures
  • Full Time
  • Reporting to: Sabrina Ibraham Ms.

Personnel Incharge Front Office Department

Sovotel Boutique Hotel
11.2020 - 12.2022
  • Roles & Responsibility
  • - To manage entire operations of the lodging environment including Front Desk and Maintenance.
  • - Responsible in managing customers complaints and queries.
  • - Monitor cleaning materials and ensure inventories are adequately stocked.
  • - Ensure a high standard of service and guest satisfaction.
  • - Check and ensure all safety measures are practiced.
  • - Perform any other duties assigned by superior or management.
  • - Responsible to conduct weekly “Facebook Live” for online sales of Sovotel’s Hotel Package and sales on Gintell’s Products.
  • Full Time
  • Reporting to: Harpreet Kaur Chanan Singh Ms.

Customer Service Executive/ Host

Papparich Malaysia
01.2018 - 05.2019
  • Roles & Responsibility
  • - Ensuring that everything customer will be needing is in order and clean.
  • - To estimate wait times for guests.
  • - Monitoring guest waiting list.
  • - Providing a menu for customers and explain the specials
  • - Regularly check the reservation book for next meal reservation
  • - answering customer’s question accurately.
  • - Ensuring effective and fast delivery service by the servers.
  • - Inspect dining facilities and ensure proper maintenance.
  • - Welcoming and Greeting customers as they arrived.
  • - To ensuring the guest receive a great quality service.
  • - Introducing customers to their servers.
  • Full Time
  • Reporting to: Shiao Wern Ms.

Bartender/ Waiter/ Host

Dome Cafe (World’s Finest Coffee’s)
11.2016 - 12.2018
  • Roles & Responsibility
  • - To greet arriving customers, the Hostess plays a crucial role in organization.
  • - Key qualities include a polite and positive attitude.
  • - Making sure menus and tables are clean and well presented.
  • - Most importantly a nice smile.
  • - With a positive, outgoing person who enjoys providing excellent service.
  • - Makes sure to take correct food and drink orders, and attends to customers needs during their meal.
  • - Resolves any issues in a polite and professional manner
  • - To always ensure customer satisfaction.
  • Full Time
  • Reporting to: Muhammad Annuar Bin Mammat (Cafe Manager)

Education

Diploma - Tourism Management

Cybernetics International College
Puchong, Selangor
11.2021

Certificate - Customer Service Executive/ Cabin Crew

Globe Traning Acedemy
04.2016

Skills

  • Computer Skills
  • Other Skill
  • Language Proficiency
  • Microsoft Excel (Excellent)
  • Customer Service
  • Communication skills

References

Farah Sharina Binti, Zahrul, Lecturer, +6012-4373067, Cybernetics International College

Timeline

Trainee Flight Steward

Singapore Airlines Limited
01.2023 - 04.2023

Personnel Incharge Front Office Department

Sovotel Boutique Hotel
11.2020 - 12.2022

Customer Service Executive/ Host

Papparich Malaysia
01.2018 - 05.2019

Bartender/ Waiter/ Host

Dome Cafe (World’s Finest Coffee’s)
11.2016 - 12.2018

Diploma - Tourism Management

Cybernetics International College

Certificate - Customer Service Executive/ Cabin Crew

Globe Traning Acedemy

Disclaimer

I hereby declare that all information and particular given above are true in all respect and I hereby undertake and agree to all your company term and regulation in recruitment process.

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HAKASH S/O P.THANABALAN MR