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Hajarah Parveen
Graduate
Summary
Recent graduate with foundational knowledge in data and project management and hands-on experience gained through academic projects and internship. Demonstrates strong teamwork, problem-solving, and time-management skills. Friendly and approachable, with strong interpersonal skills and supportive nature.
Overview
8
8
years of professional experience
5
5
Languages
Work History
Logistics Coordinator
Ummu Fazwill: Halal Confinement Meals
07.2022 - Current
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Optimized transportation strategies by analyzing route performance data and adjusting plans accordingly.
- Reduced delivery times to customers by optimizing route planning and scheduling.
Systems Engineer & Operations Executive
SG Assist Pte. Ltd
04.2024 - 12.2024
- Contributed towards continuous improvement initiatives aimed at streamlining internal processes and enhancing overall service delivery quality.
- Coordinated with stakeholders throughout all stages of the project lifecycle from inception to completion.
- Evaluated new tools and technologies for possible integration into existing infrastructure environments.
- Maintained up-to-date knowledge of emerging technologies, incorporating innovative solutions into existing systems when appropriate.
- Reduced operational costs by automating repetitive tasks using developing AI tools like Make.com and Zoho.
- Developed comprehensive documentation for system configurations and procedures, boosting efficiency in troubleshooting.
- Trained team members on new technologies and best practices, elevating overall skill set of department.
- Implemented visitor management system to foster positive visitor experience and minimal disruption for employees.
Digital Marketing Consultant
Cape Consulting Pte. Ltd
11.2023 - 03.2024
- Streamlined marketing automation processes for more efficient lead nurturing and follow-up efforts, increasing sales conversions over time.
- Provided weekly updates on digital marketing campaigns to clients, discussing strategic initiatives, and methods for improvement.
- Implemented A/B testing methods to enhance the effectiveness of online advertisements and landing page designs.
- Analyzed performance metrics to continually refine digital marketing strategies for optimal results.
- Created reports on digital marketing efforts using analytics tools to track and measure digital marketing success for management.
Peer Advisor @ Student Services Hub
Singapore Management University
03.2021 - 03.2023
- Served as a liaison between students and campus resources, streamlining access to essential services for academic success.
- Connected students with appropriate campus resources such as tutoring services or disability accommodations.
- Contributed to the improvement of university policies by providing feedback based on direct interactions with students facing various challenges.
- Facilitated group discussions among peers, fostering critical thinking skills and collaborative problem-solving abilities.
Appointment Setter
AIA Singapore
10.2020 - 12.2020
- Enhanced customer relationships through timely and professional follow-ups with prospective clients.
- Developed strong rapport-building skills through daily interaction with diverse clientele over the phone.
- Acted as first point of contact and set appointments for prospective clients.
Service Crew and Barista
Group Therapy Coffee
01.2019 - 03.2020
- Enhanced customer satisfaction by providing efficient and friendly service.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Maintained a clean and organized work environment for improved customer experiences.
Office Administrator
JWD Asia
11.2018 - 02.2019
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
- Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
Attraction Crew
Gardens By The Bay
04.2018 - 07.2018
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Telemarketing Operator
Nippon Motors Pte. Ltd
11.2016 - 12.2016
- Increased customer satisfaction by addressing their needs and providing immediate solutions.
- Collaborated with team members to develop innovative approaches to target specific market segments.
- Collaborated with cross-functional teams such as marketing, sales and customer support enhancing overall departmental efficiency.
- Conducted market research through phone surveys, gathering valuable insights for product development teams.
Education
Bachelor of Science - Information Systems (Financial Technology)
Singapore Management University
Singapore 04.2001 -
Skills
Data analytics
Software
CSS
Javascript
Microsoft Office
Tableu
Python
PHP
SQL
Canva
Makecom
Hubspot
Mondaycom
Outsystems
Zoho
Interests
Road Cycling
Field Hockey
Photography
Videography
Music
Reading
Timeline
Systems Engineer & Operations Executive
SG Assist Pte. Ltd
04.2024 - 12.2024
Digital Marketing Consultant
Cape Consulting Pte. Ltd
11.2023 - 03.2024
Logistics Coordinator
Ummu Fazwill: Halal Confinement Meals
07.2022 - Current
Peer Advisor @ Student Services Hub
Singapore Management University
03.2021 - 03.2023
Appointment Setter
AIA Singapore
10.2020 - 12.2020
Service Crew and Barista
Group Therapy Coffee
01.2019 - 03.2020
Office Administrator
JWD Asia
11.2018 - 02.2019
Attraction Crew
Gardens By The Bay
04.2018 - 07.2018
Telemarketing Operator
Nippon Motors Pte. Ltd
11.2016 - 12.2016
Bachelor of Science - Information Systems (Financial Technology)
Singapore Management University
04.2001 -
Languages
English
Tamil
Chinese (Mandarin)
Malay
Italian
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