Hairyani Hamid
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Relations Team Leader
The Loco Group
05.2021 - 07.2022
- Mentored and guided employees to foster proper completion of assigned duties
- Built strong relationships with customers through positive attitude and attentive response
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service
- Participated in cross-functional team-building activities
- Initiated timely response to emails, voicemails and written correspondence
- Assisted with new hire processing and existing training programs
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values
- Coordinated weekly meetings for internal and external groups.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Customer Service Support Officer Cum Auctioneer
Everybody's Group Trading
04.2020 - 03.2021
- Gives brief description of item for sale and starts bidding with reasonable price
- Interact with customers
- Promoting of items on for bidding
- Handled finances
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
Retail Cashier
Phan Nee Supermarket
02.2018 - 09.2018
- Scanning of products, ensure that all prices and quantities are accurate and proving a receipt to each customer
- Collect payment from purchasers
- Processing exchanges or refund product
- To also assist customers by explaining or recommending promotion item
- Equip with basic cashiering knowledge through training provided
- Operating scanners, scales, cash registers and other electronics
- Balancing the cash register and generating reports for credit and debit sales
- Bagging and wrapping purchases to ensure safe hand carry
- To perform general housekeeping and cleaning duties, including sweeping, mopping, cleaning (opening and closing operations)
- Used POS system to enter orders, process payments and issue receipts.
Service Crew Member
Pizza Hut
11.2017 - 02.2018
- Greet diners upon their arrival
- To keep the customer's needs at the forefront of every dining experience
- Providing good communication skills and pay genuine attention to each diners when taking orders
- To process cash, check and credit card payments using cash registers and digital systems
- Check for sufficient stock on weekly basis (store inventory)
- To respond to customer complaints and questions, resolving issues where possible and referring customers to managers as needed
- Ensuring compliance to rules and regulations set by Singapore Food Agency (SFA) and Workplace Safety professionally and upholding the image of the company at all times
- Work as a team, assist in turning over tables for next set of customers
- To also ensure overall cleanliness at all times
- Kept all prep areas clean by sweeping, mopping and washing down counters.
Retail Associate
Cotton On Mega
03.2017 - 10.2017
- Assist in maintaining the back stock room and setting up merchandise displays on sales floor
- Develop solutions for customers by listening to their needs and recommending appropriate item
- Utilize the company's POS system to cash customers out
- To collaborate with other team members to keep the sales floor area clean and organized at all times (maintain a standard of cleanliness in the store)
- To provide a positive shopping experience for all customers
- Be aware of subtle customer cues and respond appropriately
- Expand knowledge of products do that customer can be properly addressed
- Assist in receiving and processing merchandise shipments.
Bar Waitress
Merdandy Bar and Cafe
08.2016 - 12.2016
- Assist in daily service operation including taking orders
- Up-sell menu items and provide recommendation appropriately
- Directing customers to their tables
- Maintain hygiene, cleanliness and safety standard of café bar
- Perform cashiering duties
- Manage café inventory
- Attend to customer's need promptly and professionally
- Adhere to safety procedures
- Perform any other duties assigned by manager.
Bar Waitress
ABE ISAAC PTE LTD
04.2016 - 07.2016
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
- Checked identification to enforce age regulations for alcoholic beverages
- Serving of alcoholic drinks and food fingers to customers
- Clearing of leftovers and glasses
- Assisted other bar staff with seating and taking orders when backed-up or unavailable
- Performed opening and closing duties within bar area according to schedule
- Maintained clean and organized bar area, including bar tables and chairs.
Front Desk Receptionist
Grandlink
03.2015 - 03.2016
- Greet and welcome customer, politely
- Providing full front desk support
- Handling reservation through phone calls
- Ensure that every phone call is handled in a courteous and professional manner and that all customers are appropriately attended to
- Ensure time-in and time-out in a smooth running basis
- Accept payments and issue receipts while provide helpful information to all customers
- Assist customers inquiries and provide necessary information
- Perform other duties as required.
Banquet Waitress
ShangRi-La Hotel
01.2015 - 01.2016
- Worked in a few other hotels
- Supervised set up of banquet food stations and coordinated service to multiple dining areas
- Served appetizers, entrees and refilled beverages for events up to 200 guests
- Clearing of plates and glasses after each course
- Set-up for next event
- Arranged linens and table settings according to seating plan and event theme
- Served appetizers, delivered entrees and refilled beverages for banquet guests.
Education
GED -
Queensway Secondary School
Singapore12.2014
PSLE -
Blangah Rise Primary School
Singapore12.2010
Skills
- Team Check-Ins
- Teamwork and Collaboration
- Overseeing Daily Activities
- Coaching and Mentoring
- Work Planning and Prioritization
- Planning and Coordination
Certification
- Customer Loyalty and Retention Strategy Formulation -4
- Productivity Improvement -4
- Customer Experience Innovation -4
- Workplace Communications -4
- Emerging Technology -5
- Sales Target Management -4
- Adapt To Change -4
- Retailing and the Economy -4
Languages
Tagalog
Advanced (C1)
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Timeline
Customer Relations Team Leader
The Loco Group
05.2021 - 07.2022
Customer Service Support Officer Cum Auctioneer
Everybody's Group Trading
04.2020 - 03.2021
Retail Cashier
Phan Nee Supermarket
02.2018 - 09.2018
Service Crew Member
Pizza Hut
11.2017 - 02.2018
Retail Associate
Cotton On Mega
03.2017 - 10.2017
Bar Waitress
Merdandy Bar and Cafe
08.2016 - 12.2016
Bar Waitress
ABE ISAAC PTE LTD
04.2016 - 07.2016
Front Desk Receptionist
Grandlink
03.2015 - 03.2016
Banquet Waitress
ShangRi-La Hotel
01.2015 - 01.2016
GED -
Queensway Secondary School
PSLE -
Blangah Rise Primary School
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