Haikal Hisham
Restaurant General Manager
Singapore
Summary
Aspiring digital marketing professional with over 5 years of experience in the Food & Beverage industry, currently leading operations as a Restaurant General Manager at Pizza Hut. Equipped with hands-on experience in digital campaign execution, CRM, e-commerce platform management, and customer engagement strategies. Proven ability to coordinate marketing initiatives, manage food aggregator platforms, and analyze data to support business goals. Eager to transition into a digital marketing role where I can apply both operational insights and digital skills to drive brand growth, online visibility, and customer retention.
Overview
8
8
years of professional experience
31
31
years of post-secondary education
Work History
Restaurant General Manager
PIZZAHUT SINGAPORE
04.2022 - Current
- Manage and oversee the entire restaurant operation
- Deliver superior guest services
- Ensuring guest satisfaction
- Plan and develop guest loyalty programs
- Plan new and update existing menus
- Plan and develop the overall restaurant marketing strategy
- Participate at local food events
- Respond efficiently to customer questions and complaints
- Organize and supervise shifts
- Manage and lead staff
- Hire new employees
- Training and evaluate staff performance
- Estimate consumption, forecast requirements and maintain inventory
- Manage restaurant supplies
- Control costs and minimize waste
- Nurture a positive working environment
- Monitor operations and initiate corrective actions
- Implement innovative strategies to improve productivity and sales
Deputy general manager
Pizzahut singapore
12.2019 - 04.2022
- One of the key duties of Deputy general manager is also ensuring the department meets its goals and objectives by setting standards and monitoring performance.
- Making sure that all company policies and procedures are followed by employees at all times
First assistant manager
Pizzahut
07.2019 - 12.2019
- Restaurant Assistant Manager responsibilities include ordering kitchen utensils and equipment based on our needs, managing contracts and payroll and supervising restaurant staff performance.
- One of the few responsibilities are.
- Research new wholesale food suppliers and negotiate prices
- Calculate future needs in kitchenware and equipment and place orders, as needed
- Manage and store vendors' contracts and invoices
- Coordinate communication between front of the house and back of the house staff
- Prepare shift schedules
- Process payroll for all restaurant staff
- Supervise kitchen and wait staff and provide assistance, as needed
- Keep detailed records of daily, weekly and monthly costs and revenues
Chef de patie
Ritz carlton
01.2017 - 12.2018
- Takes care of daily food preparation and duties assigned to meet the standard and the quality set by the company.
- Ensure compliance with all legally required hygiene and safety practices at all times, and maintain high standards of cleanliness and safety in the kitchen and other relevant areas.
- Follow the instructions and recommendations from the immediate superiors to complete the daily tasks.
- Coordinates daily tasks with the Sous Chef / Junior Sous Chef / Chef de Partie.
- Assist to supervise line cook or commis, as required.
- Able to estimate the daily production needs and checking the quality of raw and cooked food products to ensure that standards are met.
- Ensure that the production, preparation and presentation of food are of the highest quality at all times.
Education
High School Diploma -
Republic Polytechnic
Singapore 04.2001 - Current
N level - undefined
Shuqun secondary school
01.2011 - 12.2014
Nitec - pastry and baking
ITE college west
01.2015 - 12.2017
Skills
- Interpersonal Communication Skills
- Time Management Skills
- Inventory Management
- General Management
Customer engagement
Labor management
Inventory management
Staff scheduling
Business management
Timeline
Restaurant General Manager
PIZZAHUT SINGAPORE
04.2022 - Current
Deputy general manager
Pizzahut singapore
12.2019 - 04.2022
First assistant manager
Pizzahut
07.2019 - 12.2019
Chef de patie
Ritz carlton
01.2017 - 12.2018
Nitec - pastry and baking
ITE college west
01.2015 - 12.2017
N level - undefined
Shuqun secondary school
01.2011 - 12.2014
High School Diploma -
Republic Polytechnic
04.2001 - Current