HAI NGUYEN QUANG
Ho Chi Minh City
Summary
- Customer-focused individual with a passion for delivering exceptional service.
- Committed to improving customer satisfaction and driving positive outcomes.
- Bringing a detail-oriented and decisive nature, along with sound judgment and good multitasking abilities.
Overview
9
9
years of professional experience
Work History
WEBSITE MANAGER'S ASSISTANT
RIDDERLAND COMPANY LIMITED
Ho Chi Minh
03.2024 - 12.2024
- Created user tutorials for customers navigating the website.
- Responded promptly and professionally to customer complaints regarding the website.
- Analyzed project requirements to find bugs and eliminate issues.
- Monitored website analytics to track performance of webpages.
- Coordinated with marketing team to ensure brand consistency across all digital platforms.
- Maintained a library of all images used on the website and ensured proper copyright usage was followed at all times.
- Managed domain name registration and hosting services.
- Assisted Website Manager with creating, editing and updating website content.
DATA MANAGER'S ASSISTANT
TOMORROWLAND EDUCATION JOINT STOCK COMPANY
Ho Chi Minh
12.2016 - 02.2018
- Maintained data integrity and performed routine data audits.
- Performed data analysis using statistical programs and generated reports for review.
- Collaborated with IT staff on projects related to system performance enhancements.
WEBSITE MANAGER'S ASSISTANT
Skynet
Ho Chi Minh
03.2016 - 10.2016
- Completed design projects to meet budget, equipment, performance and legal requirements.
- Maintained existing websites by troubleshooting coding errors and updating content.
- Coordinated with project managers to define scope, set timelines, and deliver projects within deadlines.
COMPANY SERVER ASISSTANT
Bambo Fashion
Ho Chi Minh
12.2015 - 02.2016
- Performed troubleshooting duties and provided server management via remote and in-person interactions.
- Provided assistance to the manager when necessary or requested.
- Created new accounts, reset passwords, and configured access to servers and file management software for users.
Education
Some College (No Degree) - Information Technology
RMIT UNIVERSITY
Ho Chi MinhSkills
- Problem solving
- Strategic Consulting
- Operational Oversight
- Process improvement strategies
- Marketing tactics
- Reporting and documenting
Languages
Vietnamese
First Language
English
Advanced (C1)
C1
Timeline
WEBSITE MANAGER'S ASSISTANT
RIDDERLAND COMPANY LIMITED
03.2024 - 12.2024
DATA MANAGER'S ASSISTANT
TOMORROWLAND EDUCATION JOINT STOCK COMPANY
12.2016 - 02.2018
WEBSITE MANAGER'S ASSISTANT
Skynet
03.2016 - 10.2016
COMPANY SERVER ASISSTANT
Bambo Fashion
12.2015 - 02.2016
Some College (No Degree) - Information Technology
RMIT UNIVERSITY
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