Hafizah Yusof
Summary
Equipped with problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
18
18
years of professional experience
Work History
Cinema Theatre Manager
Cathay Cineplexes
01.2010 - 08.2025
- Managed daily operations, ensuring high-quality customer experiences and efficient service delivery.
- Oversaw staff scheduling, optimizing workforce allocation to meet fluctuating demand.
- Led operational improvements, streamlining processes to enhance overall efficiency and effectiveness.
- Maintained high standards of safety and cleanliness throughout the facility by enforcing strict guidelines and procedures.
- Trained and guided team members to maintain high productivity and performance metrics.
Part Time Retail Assistant
GG5
12.2007 - 06.2008
- Provided exceptional customer service, enhancing shopping experience and customer satisfaction.
- Developed visual merchandising displays, promoting product visibility and sales increase.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
Education
Diploma - Multimedia and Infocomm Technology
Nanyang Polytechnic
Singapore01.2008
Skills
- Operations / Management Skills
- Scheduling management
- Staff Coaching
- Performance Appraisals
- Food and Beverage Management
- Customer service management
- Hiring and onboarding
- Attention to detail
Languages
English
Malay Language
Timeline
Cinema Theatre Manager
Cathay Cineplexes
01.2010 - 08.2025
Part Time Retail Assistant
GG5
12.2007 - 06.2008
Diploma - Multimedia and Infocomm Technology
Nanyang Polytechnic
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