Hafizah Yusof

Summary

Equipped with problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

years of professional experience

Work History

Cinema Theatre Manager

Cathay Cineplexes

01.2010 - 08.2025

Managed daily operations, ensuring high-quality customer experiences and efficient service delivery.
Oversaw staff scheduling, optimizing workforce allocation to meet fluctuating demand.
Led operational improvements, streamlining processes to enhance overall efficiency and effectiveness.
Maintained high standards of safety and cleanliness throughout the facility by enforcing strict guidelines and procedures.
Trained and guided team members to maintain high productivity and performance metrics.

Part Time Retail Assistant

GG5

Central Business District

12.2007 - 06.2008

Provided exceptional customer service, enhancing shopping experience and customer satisfaction.
Developed visual merchandising displays, promoting product visibility and sales increase.
Greeted customers, helped locate merchandise, and suggested suitable options.
Maintained tidy and organized store environment to comply with cleanliness standards.
Interacted with customers proactively, identifying needs and offering suitable product recommendations.

Education

Diploma - Multimedia and Infocomm Technology

Nanyang Polytechnic

Singapore

01.2008

Skills

Operations / Management Skills
Scheduling management
Staff Coaching
Performance Appraisals

Food and Beverage Management
Customer service management
Hiring and onboarding
Attention to detail

Languages

English

Malay Language

Timeline