Hafizah Latiff
Overview
5
5
years of professional experience
Work History
Taxi Coordinator
Smarte Carte
04.2024 - Current
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.coordinate taxi to passenger
Sales Assistant
Mark & Spencer
04.2019 - 08.2020
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
Education
English - Communications
Changi School
Singapore 11.2021
Secondary 2 - Technical And Scientific Communication
Bedok South Secondary
Singapore 12.1999
Skills
- Customer Service
- Data Entry
- Work Planning and Prioritization
- Relationship Building
- Customer Service Management
Timeline
Taxi Coordinator
Smarte Carte
04.2024 - Current
Sales Assistant
Mark & Spencer
04.2019 - 08.2020
English - Communications
Changi School
Secondary 2 - Technical And Scientific Communication
Bedok South Secondary