Hafizah Binte Hamid
Summary
Successful Front of House Team Member with extensive restaurant experience. Flexes easily between different positions to meet demand. Dedicated to turning out drinks efficiently and accurately handling special orders. Resourceful and adaptable with a quality-driven mindset and history of creating unique cocktails to set bar apart from the competition. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Food Preparation Worker
Ina Satay (lau Pa Sat)
09.2022 - Current
- Assisted chefs in preparing high-quality meals, contributing to excellent customer satisfaction ratings.
- Collaborated with team members to efficiently complete complex recipes, ensuring timely service to guests.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Enhanced food presentation by skillfully arranging dishes and garnishing plates.
- Maintained a clean and sanitary workspace, adhering to strict health and safety standards for optimal work conditions.
Front of House Staff & Bar Mixologist
Fairytail Bar (Max Ahmad)
05.2021 - 09.2022
- Helped management plan and serve bar menu exceeding customer expectations.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Managed bar inventory, restocked supplies and placed orders for, wines, and mixers.
- Applied knowledge to create innovative Mocktails, enhance flavor profiles and expertly pair food and drinks.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Managed cash handling procedures, ensuring accurate accounting of daily sales transactions.
- Promoted a positive work environment through effective communication and teamwork among colleagues.
- Collaborated with kitchen staff to create pairings between cocktails and menu items, enhancing overall dining experience.
- Worked flexible hours across night, weekend, and holiday shifts.
- Helped guests at tables when in need of assistance.
- Registered guest information on database to maintain accuracy and tracking information.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
Kitchen Helper and Server
Nandos Peri Peri
04.2017 - 10.2019
- Plated and presented food following chef requirements.
- Scraped, washed utensils, and glassware to keep kitchen ready for customer demands.
- Followed food safety practices and sanitation guidelines.
- Maintained high personal grooming standards and uniform presentation.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalise service.
- Max table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with techniques and thorough knowledge of menu items, specials, and promotions.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Transported food items from storage areas to kitchen for prepping.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Front Desk Executive
Hotel Miramar (Singapore) Ltd
04.2015 - 10.2016
- Supported training of new front desk staff members, sharing best practices for excellent service delivery.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Checked guests in out of hotel, made reservations, and processed payments.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Updated room availability in real-time using property management software systems for accurate reservations data.
- Handled confidential information securely by adhering to data privacy regulations and company protocols.
- Assisted guests with reservation modifications, cancellations, and special requests.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
Retail Sales Assistant
Singapore Petroleum Company
05.2012 - 11.2014
- Utilized upselling techniques to promote additional products and increase sales.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Processed credit card and debit payments via Pos systems, providing accurate charges and credits.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Checked tools and equipment to prevent accidents and injuries.
- Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
Education
Sec 3 - PSLE
Jurong Town Primary
Taman JurongBUKIT VIEW SECONDARY SCHOOL
BUKIT BATOKSkills
- Active Listening
- Honest and Dependable
- Total Payment Calculation
- Reliable and Responsible
- Upselling
- Cash Handling
- Reliability and punctuality
- Store merchandise stocking
Languages
Malay
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Chinese (Mandarin)
Intermediate (B1)
Indonesian
Elementary (A2)
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
On-SiteImportant To Me
Work-life balanceCareer advancementPaid sick leaveHealthcare benefitsFlexible work hours4-day work weekPaid time offWork from home optionPersonal development programsStock Options / Equity / Profit SharingTeam Building / Company RetreatsTimeline
Food Preparation Worker
Ina Satay (lau Pa Sat)
09.2022 - Current
Front of House Staff & Bar Mixologist
Fairytail Bar (Max Ahmad)
05.2021 - 09.2022
Kitchen Helper and Server
Nandos Peri Peri
04.2017 - 10.2019
Front Desk Executive
Hotel Miramar (Singapore) Ltd
04.2015 - 10.2016
Retail Sales Assistant
Singapore Petroleum Company
05.2012 - 11.2014
Sec 3 - PSLE
Jurong Town Primary
BUKIT VIEW SECONDARY SCHOOL
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