Hafizah Ali
Summary
Human Resources Executive with [Number] years of experience in corporate environments. Strong background in hiring, training and dismissal processes. Strong organizational, analytical and interpersonal skills to connect effectively with various levels of employees.
Overview
19
19
years of professional experience
Work History
Human Resources Executive
Kidz Meadow Childcare and Development Centre Ltd
04.2020 - Current
- Led full recruitment cycle for childcare centres, including job advertisements, agency coordination, shortlisting, interviews, and onboarding.
- Managed CPD course approvals and corporate sponsorships to support staff development plans.
- Maintained and updated the One@ECDA platform for teacher certifications, vendor details, and policy changes in line with ECDA requirements.
- Tracked CPD, OJT, and mentorship hours to ensure compliance with training standards and performance monitoring.
- Backed up HR records regularly to external drives to safeguard critical data.
- Planned and coordinated monthly HQ staff luncheons and bi-annual team bonding sessions to build team spirit and a positive work culture.
- Managed absentee payroll, Employment Pass applications and renewals for foreign staff, and ensured accurate upkeep of personnel files.
- Led new staff onboarding tracking, post-recruitment satisfaction surveys, and exit interviews to improve employee experience and retention.
- Handled staff welfare matters including insurance claims, benefit renewals, and responses to HR-related queries.
- Maintained the internal clinic portal and supported staff healthcare access and benefit claims.
- Took the lead in planning and executing the annual Staff Appreciation Dinners (2022, 2023) and the Staff Retreat (2025), successfully boosting morale and strengthening staff engagement across all centres.
- Processed government claims related to Childcare and Maternity/Paternity Leave, ensuring accuracy and timely submissions in line with policy.
Human Resource & Administrative Executive
The Famous Amos Chocolate Chip Cookie (S) Pte Ltd
10.2014 - 03.2020
- Supported HR Manager in payroll processing and commission calculations.
- Assisted in recruitment: advertised vacancies, coordinated with agencies, pre-screened resumes, arranged interviews, and handled onboarding documentation.
- Maintained accurate leave records (Annual, Medical, Hospitalization, Childcare) in the HR system.
- Performed HR data entry and ensured up-to-date employee records.
- Managed personal files for full-time ground staff.
- Coordinated with external vendors to schedule staff for food hygiene training.
- Prepared employment contracts for ground staff.
- Assisted in managing casual labor as part of the contingency plan.
- Administrative Operations:
- Updated store inspection records in the system based on reports from the operations team.
- Improved and maintained administrative forms and templates.
- Planned daily delivery schedules for drivers and supported contingency delivery arrangements by coordinating with external contractors.
- Liaised with suppliers for hamper items such as baskets, ribbons, and non-cookie products.
- Handled ad hoc administrative tasks assigned by the Board of Directors.
- Supported corporate order processes by assigning baking duties to outlets.
- Supervised admin assistants in processing Famous Amos membership applications.
Human Resource and Admin Executive
Wealsol Alliance Pte Ltd/ Property Gateway Pte Ltd
02.2014 - 08.2015
- Handled confidential information with utmost discretion, ensuring sensitive data was protected from unauthorized access.
- Collected data, input records, and protected electronic files.
- Supported the Managing Director in organizing the company structure and preparing job descriptions.
- Managed end-to-end recruitment: advertised vacancies, screened candidates, coordinated interviews, and facilitated employment contract signing.
- Maintained accurate and confidential employee records within HR systems.
- Processed and distributed staff payslips and paycheques promptly and accurately.
- Coordinated office access setup, including fingerprint registration and issuance of office passes.
- Acted as liaison with government agencies (e.g., PIC, WDA) to secure funding and manage grants effectively
Relief Human Resources - Administrative Officer
Association Of Muslim Professionals
07.2013 - 11.2013
- Provided support in tracking attendance and overtime claims for temporary staff and interns to ensure accurate records.
- Maintained updated records of staff leave, including annual, medical, hospitalization, and childcare leave.
- Assisted in updating job descriptions and organizational charts as needed.
- Supported preparation of materials for the annual staff appraisal process.
Telephone Sales Representative
Singapore Press Holdings Ltd
03.2010 - 01.2013
- Managed client advertisement requests through multiple channels (phone, email, fax, SMS) with prompt and professional service.
- Designed and booked engaging advertisements, actively promoting premium features to maximize client visibility and revenue.
- Cross-sold advertising opportunities across various newspapers and online job platforms, expanding client reach and business growth.
- Responded to client inquiries by providing accurate quotations, tailored suggestions, and timely ad previews via email.
- Handled a high volume of communication, making and receiving around 100 calls daily to maintain strong client relationships and drive sales.
Beverage Specialist
St James Holdings Ltd
07.2008 - 02.2010
- Prepared specialty beverages promptly, ensuring excellent customer satisfaction and service quality.
- Promoted daily specials and beverage offers to enhance sales performance and exceed targets.
- Managed inventory and storage efficiently to maintain optimal stock levels and support smooth operations.
- Maintained a clean and safe work environment by adhering to strict sanitation guidelines and safety protocols.
Receptionist
Wikborg Rein Services Pte Ltd
08.2007 - 06.2008
- Greeted and assisted visitors and walk-in customers, ensuring a welcoming and professional first impression.
- Screened visitors, maintained accurate visitor logs, and issued security passes to uphold workplace safety.
- Managed office inventory by monitoring and restocking supplies, ensuring uninterrupted office operations.
- Efficiently received and directed business correspondence to appropriate departments and staff, supporting smooth communication flow.
- Handled telephone inquiries from clients, vendors, and others, providing timely and accurate information.
- Routed incoming mail and messages promptly to relevant personnel to maintain workflow efficiency.
- Provided essential clerical support, including copying, faxing, and filing, to ensure organized and accessible documentation.
Guest Service Assistant (Business Centre)
Mandarin Oriental, Singapore
06.2006 - 07.2007
- Maintained smooth daily operations of the hotel’s Business Centre, ensuring a professional and efficient environment for guests.
- Assisted guests promptly with various business services, including faxing, photocopying, document binding, and postal requests, enhancing guest satisfaction.
- Managed conference room bookings, coordinating schedules to support seamless event planning.
- Troubleshot Wi-Fi connectivity issues to ensure uninterrupted guest access to online services.
- Oversaw cleanliness and organization of PC terminals, maintaining a welcoming workspace.
- Conducted daily inventory opening and closing procedures, supporting resource management and operational readiness.
Education
Bachelor of Commerce - Human Resource & Tourism
Murdoch University (via Kaplan Singapore)
Singapore05-2019
Skills
- Recruitment strategies
- Recruitment and hiring
- Pre-employment screening / Background checks
- Onboarding process / New hire onboarding / Employee orientation
- Employee relations
- Employee engagement
- Employee surveys
- Exit interviews
- Employment recordkeeping
Timeline
Human Resources Executive
Kidz Meadow Childcare and Development Centre Ltd
04.2020 - Current
Human Resource & Administrative Executive
The Famous Amos Chocolate Chip Cookie (S) Pte Ltd
10.2014 - 03.2020
Human Resource and Admin Executive
Wealsol Alliance Pte Ltd/ Property Gateway Pte Ltd
02.2014 - 08.2015
Relief Human Resources - Administrative Officer
Association Of Muslim Professionals
07.2013 - 11.2013
Telephone Sales Representative
Singapore Press Holdings Ltd
03.2010 - 01.2013
Beverage Specialist
St James Holdings Ltd
07.2008 - 02.2010
Receptionist
Wikborg Rein Services Pte Ltd
08.2007 - 06.2008
Guest Service Assistant (Business Centre)
Mandarin Oriental, Singapore
06.2006 - 07.2007
Bachelor of Commerce - Human Resource & Tourism
Murdoch University (via Kaplan Singapore)
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