Hafiz Shahri
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
11
11
years of professional experience
Work History
Park Operations
Resorts World Sentosa
08.2023 - Current
- Specific job role name : Starguide
- Primary role is to take care of performers on ground.
- Ensuring the safety of both guests and performers.
- Mentored new employees, sharing valuable knowledge about park operations and fostering strong teamwork within the department.
- Aided in developing new procedures that increased efficiency within various areas of park operations.
- Collaborated with team members to ensure smooth daily operations and a positive workplace environment.
Manufacturing Technician
Thermo Fisher Scientific
11.2021 - 12.2022
- Operated manufacturing equipment to ensure efficient production flow.
- Conducted quality inspections to maintain product standards and consistency.
- Collaborated with team members to troubleshoot production issues promptly.
- Assisted in training new technicians on operational procedures and safety protocols.
Junior Barista
Commune Cafe & Bistro
05.2021 - 10.2021
- Crafted high-quality espresso beverages using various brewing techniques.
- Provided exceptional customer service to enhance overall guest experience.
- Maintained cleanliness and organization of workstations and equipment.
- Trained new staff on beverage preparation and company policies.
- Assisted in inventory management to minimize waste and optimize product availability.
Smoothie Barista
Boost Juice Bars
01.2018 - 09.2018
- Prepared high-quality smoothies while adhering to health and safety standards.
- Operated blending equipment efficiently, ensuring consistent product quality.
- Maintained clean workstations and adhered to sanitation protocols.
- Assisted customers with menu selections and provided exceptional service.
- Trained new staff on smoothie preparation techniques and customer service excellence.
- Maintained a comprehensive knowledge of all menu offerings in order to address any customer inquiries or concerns effectively.
Junior Barista
Starbucks
03.2017 - 01.2018
- Managed inventory levels, ensuring timely restocking of supplies.
- Assisted in creating seasonal drink menus to attract customers.
- Monitored product quality, making adjustments to ensure consistency.
- Maintained a clean and organized workspace, ensuring optimal efficiency during peak hours.
- Received consistent positive feedback from both customers and supervisors regarding excellent interpersonal skills, work ethic, and beverage quality.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Server
Fish & Co
12.2016 - 02.2017
- Delivered exceptional customer service, ensuring guest satisfaction and fostering repeat business.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Trained new servers on menu items, service techniques, and restaurant policies.
- Managed cash register operations, processing payments efficiently while balancing cash drawer at shift end.
Junior Retail Assistant
Uniqlo
03.2015 - 11.2016
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained accurate inventory records using point-of-sale systems and stock management tools.
- Collaborated with team members to ensure efficient store operations and exceptional service delivery.
- Trained new staff on store policies, customer service standards, and operational procedures.
Education
Certificate of Technical Studies - Certificate in Business Services
Institute of Technical Education
Singapore02-2017
High School Diploma -
Bedok South Secondary School
Singapore10-2014
Skills
- Machinery operations
- Business and operations management
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Public speaking
- Creative problem solving
- New hire training
Languages
English
Timeline
Park Operations
Resorts World Sentosa
08.2023 - Current
Manufacturing Technician
Thermo Fisher Scientific
11.2021 - 12.2022
Junior Barista
Commune Cafe & Bistro
05.2021 - 10.2021
Smoothie Barista
Boost Juice Bars
01.2018 - 09.2018
Junior Barista
Starbucks
03.2017 - 01.2018
Server
Fish & Co
12.2016 - 02.2017
Junior Retail Assistant
Uniqlo
03.2015 - 11.2016
Certificate of Technical Studies - Certificate in Business Services
Institute of Technical Education
High School Diploma -
Bedok South Secondary School
Similar Profiles
Evelyn Loo Chew PengEvelyn Loo Chew Peng
Assistant Supervisor and Trainer Table Games at Resorts World SentosaAssistant Supervisor and Trainer Table Games at Resorts World Sentosa
LEIZETTE CRUZLEIZETTE CRUZ
Croupier at Resorts World SentosaCroupier at Resorts World Sentosa
Hnin Pwint Phu AungHnin Pwint Phu Aung
ROOM ATTENDANT at Resorts World Sentosa (Michael Hotel)ROOM ATTENDANT at Resorts World Sentosa (Michael Hotel)
Keira PashKeira Pash
Park Operations at Sea World San DiegoPark Operations at Sea World San Diego
Lisa MasonLisa Mason
Park Operations at The Toledo ZooPark Operations at The Toledo Zoo