HAFIZ HADINAN

• Attend to all telephone and visitors' enquiries at front desk
• Administer receiving of all company mails/parcels
• Sorting, scanning and filing of documents
• Data entry into HR system (including verification against other HR records) Work passes application, renewal, and cancellation
• PLRD notification of employment and cessation of employment
• Security Licence application and renewal
• Preparation of HR Letters (Certificate of Employment, Confirmation, etc.) HR & Recruitment duties, onboarding and offboarding including liaising with external vendors and employment agencies
• To prepare, compile and submit HR reports to HR Manager monthly and/ or ad hoc basis
• Working closely with HR Manager and respective department on any HR & administrative needs
• Interviews, on/off boarding process, career fairs, etc
• Other ad hoc admin and HR duties assigned.

• Responsible for end-to-end recruitment activities encompassing formulating recruitment strategies and initiatives (job posting, sourcing, scheduling interviews, making job offer and onboarding) Handling of work permits application, ensuring procedures and documents are in place
• Build and maintain strong partnerships with Operations Team to support in manpower needs and to identify critical positions/sites which need to be hired on weekly basis
• Liaise with various stakeholders on job advertisements, job fairs/recruitment drive and other recruitment channels/portals
• Review recruitment process and track all recruitment-related data
• Generating monthly & new start-up projects recruitment reports
• Attend to walk-in applicants
• License screening, check active list, notify and cessation
• Prepare uniforms, on boarding briefing (contracts and system) Responsible for foreign workers work pass and license renewal
• Responsible for scheduling annual medical checks for employees who are 60yrs old and above
• Assist in HR projects and other HR initiatives when required
• Prepare and presentation of data or reports
• Prepare documentation of employee database and personnel files Other ad-hoc duties as and when assigned.

Operations

• Extract clocking reports and incident reports and submit to clients
• Prepare clocking devices and NFC chips for the newly acquired and current sites
• Responsible for troubleshooting IP cameras, clocking devices, body camera
• Prepare monthly statistics reports for the clients
• Manage and update database in system
• Provide administrative and secretarial duties/supports to our operation teams
• Prepare meeting minutes during meetings
• Prepare quotation and process documentation
• Responding to phone calls and emails from clients
• Develop and maintain a filing system (e-documents and physical documents)
• Other ad hoc duties/projects assigned by Operation Manager/Director of Operation

Training and Development

• Work closely with training & compliance manager
• Liaise with training schools and prepare officers details to be sent for training
• Assist with grant submissions (BGP, EDG)
• Responsible for checking and filing documents required for grading submission
• Responsible for administering company policies and procedures within the operation team

Recruitment

• Responsible for recruitment and job advertisements (social media)
• Provide administrative support to HR, prepare contract and job descriptions
• Check security notifications, notify and remove notifications and active list
• Assist security officers for license application or renewal (Malaysians and Singaporeans)
• Payroll and simple accounts

• Work closely with cross-functional teams Update activities and customer information into data base Prepare all outbound shipping documents for 3PL warehouse (China) and overseas shipments Coordinate with warehouse and carriers to book from customers System receiving of defectives from customers Review backlog and work closely with other support groups such as warehouse and planning to ensure orders are delivered on a timely manner Provide support to enquiries on retail promotions, products and services Any other ad hoc duties

• Perform general administration tasks which includes: Handling of incoming requests/enquiries from customers through phone, email and online chat support professionally
• Liaise with delivery team to address customer request and concerns with regards to delivery
• Resolves problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or servicing; following up to ensure resolution.

• Obtains client information by answering telephone calls; interviewing clients; verifying information
• Determines eligibility by comparing client information to requirements
• Establishes policies by entering client information; confirming pricing
• Informs clients by explaining procedures; answering questions; providing information
• Maintains communication equipment by reporting problems
• Maintains and improves quality results by adhering to standards and guidelines, recommending improved procedures.

• Provide excellent customer service to shoppers to the mall and development
• Handle face-to-face and phone enquires and feedback from public, shoppers and tenants
• Handle development attraction bookings, tickets sales and events
• Record incident reports and coordinate with various departments on tenants' and shoppers' requests, queries and feedback
• Perform Personal Shopping for VIP Guests

• To assist in the operation and control of an MRT station, which includes monitoring of station equipment
• Render assistance to passengers, and deal with emergencies calmly and effectively in public Ensure the protection of revenue at station, handle all passenger ticketing issues and prepare the required forms related to AFC System Man the Passenger Service Centre and manage access to the station during non-traffic hours Assist the Station Manager to conduct local and on-the-job training to trainee Manually set routes locally on site, when required in the safest, efficient and effective manner in accordance with the relevant work instructions and procedures Drive Passenger Trains in preparation for emergencies