Nornazahia Hafila Binti Zainal Abidin
Summary
Dynamic and detail-oriented professional with extensive experience as an administrative. Proven expertise in file management and customer service, enhancing operational efficiency and team collaboration. Recognized for streamlining processes and fostering a positive work environment, ensuring timely communication and resource availability.
Overview
21
21
years of professional experience
Work History
Sales Administrative Assistant
Aston Aviation Supplies Pte Ltd
11.2024 - 11.2025
- Supported daily office operations by managing schedules and coordinating meetings.
- Handled incoming communications, ensuring timely responses to inquiries and requests.
- Assisted in maintaining accurate records and documentation for administrative processes.
- Streamlined filing systems, improving document retrieval efficiency for staff members.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Administrative Assistant
Kidz Occupational Therapy Consultants Pte Ltd
07.2016 - 09.2023
- Coordinated scheduling and appointments for therapists and clients, enhancing operational efficiency.
- Managed client communications and inquiries, ensuring timely responses and excellent service.
- Developed and maintained filing systems for patient records, improving document accessibility.
- Trained new administrative staff on office protocols, fostering a collaborative team environment.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
Office Manager
Sen Media Sdn Bhd
07.2004 - 05.2016
- Streamlined office operations by implementing efficient scheduling and communication protocols.
- Managed vendor relationships to ensure timely supply of office resources and services.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Coordinated onboarding processes, enhancing new employee integration into the organization.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Education
High School Diploma -
Stanford College
Petaling Jaya01-2001
Skills
- File management
- Inventory coordination
- Meeting scheduling
- Teamwork
- Fast learner
- Customer service
- Document and file management
- Office administration
Timeline
Sales Administrative Assistant
Aston Aviation Supplies Pte Ltd
11.2024 - 11.2025
Administrative Assistant
Kidz Occupational Therapy Consultants Pte Ltd
07.2016 - 09.2023
Office Manager
Sen Media Sdn Bhd
07.2004 - 05.2016
High School Diploma -
Stanford College