Hafiez Bin Ismail
Summary
Resourceful Project Manager with expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Leads procurement of resources including equipment and supplies. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions. Knowledgeable in accounting principles, bookkeeping, budget and financial management.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Project Manager
Mase E & C Pte Ltd
07.2023 - 10.2023
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Met project deadlines without sacrificing build quality or workplace safety.
Engineer
Sembcorp Solar Singapore Pte Ltd
03.2021 - 06.2023
- Performed preventative maintenance to keep tools and equipment functional.
- Trained and mentored competent and flexible workforce to meet project needs and promote positive work environment.
- Read and interpreted blueprints, technical drawings, schematics, and computer-generated reports.
- Developed positive working relationships with stakeholders to effectively coordinate work activities.
- Provided input to team lead regarding areas for process and procedural improvement.
Security Supervisor
Omega Security Services Pte Ltd
08.2020 - 03.2021
- Recorded incident reports with detailed accounts of occurrences.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Conducted regular patrols of facility to detect and deter security threats.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
Traffic Controller (Executive)
SBS Transit Ltd
09.2016 - 06.2017
- Worked with team members and other personnel to coordinate and deploy personnel and resources.
- Developed, strengthened and maintained plans for various contingencies and emergency situations.
- Gathered and assessed real-time data to draft reports with recommended improvements.
- Evaluated information and intelligence, made estimates of situations and formulated plans of action.
- Oversaw facility and system updates and enhancements to keep operations in line with current demands.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Senior Customer Service Officer
Singtel Mobile Singapore Pte Ltd
03.2015 - 09.2016
- Leveraged advanced tools to support internal and external customers.
- Strengthened customer relationships and authored strategies to provide positive experience for customers.
- Guided team members with clear directions, timelines and feedback.
- Mentored new employees while supporting complex dedicated suite of products and services.
- Processed information with high level of accuracy to satisfy client's needs.
- Responded to customer inquiries and queries to provide thorough and speedy resolutions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Bachelor of Science - Hotel Administration
Singapore Institute of Technology (SIT )
08.2014
Bachelor of Science - Hotel Administration
University of Nevada, Las Vegas
08.2014
Skills
- Project Management
- Resource Allocation
- Cost Control
- Strategic Planning
- Project Tracking
- Inventory Control
- Vendor Sourcing
- Procedure Development
- Schedule Management
- Document Management
- Work Flow Planning
- Project Planning
- Risk Management
- Construction Management
- Cost Reduction and Containment
- Expense Reports
- Budgeting and Forecasting
- Budget Preparation
- Team Bonding
- Presentations
- Project Scope
- Staff Management
Accomplishments
- Managed Solar Nova 6 project with a contracted value of about 10 million Singapore dollars.
- Managed team of 60 staff members.
- Reduced department operating costs by about 20% in 3 months.
- Completed and commissioned the first few blocks of Solar Nova 6 Project within 2 months project commencement.
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Indonesian
Advanced (C1)
Certification
- WSQ in Apply Project Management Skills (04/2022)
- WSQ in Supervise Construction Work for WSH (04/ 2021).
- WSQ in Manage Work At Height (04/ 2021).
- Requirements for Installation & Commissioning of Grid-Tied Photovoltaic System by SP Group (10/ 2021).
Timeline
Project Manager
Mase E & C Pte Ltd
07.2023 - 10.2023
Engineer
Sembcorp Solar Singapore Pte Ltd
03.2021 - 06.2023
Security Supervisor
Omega Security Services Pte Ltd
08.2020 - 03.2021
Traffic Controller (Executive)
SBS Transit Ltd
09.2016 - 06.2017
Senior Customer Service Officer
Singtel Mobile Singapore Pte Ltd
03.2015 - 09.2016
Bachelor of Science - Hotel Administration
Singapore Institute of Technology (SIT )
Bachelor of Science - Hotel Administration
University of Nevada, Las Vegas
- WSQ in Apply Project Management Skills (04/2022)
- WSQ in Supervise Construction Work for WSH (04/ 2021).
- WSQ in Manage Work At Height (04/ 2021).
- Requirements for Installation & Commissioning of Grid-Tied Photovoltaic System by SP Group (10/ 2021).
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