Haemi Kang
fort lauderdale
Summary
- Approximately 5 years of customer service experience
- Strong dedication to helping customers resolve issues
and cultivating a positive image of the company
- Great communication and cooperation with colleagues
Overview
6
6
years of professional experience
Work History
Front Office Receptionist
Fairmont Singpore
06.2023 - Current
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Implemented marketing and promotional initiatives to increase occupancy.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
- Monitored hotel's budget and financial records.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Intern
Pelican Grand Resort
02.2022 - 02.2023
- Offered strong customer service skills, keeping customers satisfied
- Seated customers in timely manner by managing reservations and waitlists skillfully
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Handled customer inquiries, answered questions, and resolved problems in timely manner
- Volkswagen
Receptionist/Office Assistant
Seongnam
12.2021 - 02.2022
- Greeted the visitors with cordial hospitality
- Tea or refreshments were provided in consideration of the waiting time of visiting customers
- The order of salespeople was clearly remembered and recorded so that they could have a fair consultation opportunity.
Concierge Services
Seoul Arts Center
07.2021 - 09.2021
- Welcomed visitors and help them enter in the order
- Provided ticketing services to visitors
- Provided directions and helped make reservations for shows and other events.
Barista and Cashier
A TWOSOME PLACE
05.2020 - 07.2021
- Assisted customers by taking their orders, explaining menu items and addressing their questions
- Processed credit card, cash and mobile application payments and provided accurate change when necessary
- Handled customer concerns and interactions in the event of a mistake with a drink or food item.
Barista and Cashier
Caffe PASCUCCI
04.2020 - 09.2020
- Trained incoming employees about the correct usage of cafe equipment, such as an espresso machine, and described how to create drinks according to the employer's standards
- Discussed cleaning practices and standards to ensure a hygienic work environment.
Sales Associate/Cashier
NC Department Store
01.2020 - 05.2020
- Built rapport with clients by providing quality customer service and problem solving
- Established personal connections with customers, exceeding customer service expectations
- Performed a full audit of inventory and sales reports, ensuring accuracy
- Streamlined inventory management to eliminate the need for stock replenishment.
Customer Service and Cashier
Olive Young
07.2019 - 01.2020
- Collaborated with management to create outfit displays that aligned with current beauty trends
- Completed stock inventory and generated related reports used to place product orders
- Created a team culture of exceeding customer expectations, exceeding all company performance goals and standards
- Oversaw 60+ customer transactions, returns and exchanges each day
- Trained two new cashiers on how to interact with customers and perform transaction duties
Waitress and Hostess
Season's Table
09.2018 - 06.2019
- Communicated clearly with kitchen staff
- Kept strong attention to detail when setting tables, refilling drinks and serving food
- Reacted quickly to customer complaints with developed problem-solving skills
- Recognized when they need water refills, plates cleared or the bill.
Waitress and Hostess
Tokyo Steak
12.2017 - 05.2018
- Maintained a positive and friendly attitude when greeting and interacting with guests
- Quickly and thoroughly memorized menu items to provide guests with the best suggestions.
Education
Hotel Management
Baekseok University
SOUTH KOREA02.2022
Yatap High School
SOUTH KOREA02.2018
Skills
- Communication skills, Customer service, Time management, Restaurant experience, Flexibility, Attention to Detail
- Languages: Korean, English
- Certificates: Completion of level 2 Barista certificate, Grade 2 certificate completion of wine sommelier, Completion of topas Air, Ticket Issue Level 2 certificate
- Completing Opera System Program Training in BU
- Type 2 Driver's license obtained
Additional Information
- Awards: professor's recommendation scholarship, Academic scholarship
- Completion of Cheong Hae Jin Program: May 2018 - Jan 2022
- Completed Lotte Hotel(Seoul) Experience Program : Feb 2020
- Summer Guam Language and Culture Exchange Program: Jul 2019 - Aug 2019
- Completed TOEIC program: Dec 2018 - Jan 2019
- Executive of Hotel Management : Mar 2018 - Dec 2018
- Completed special English course program: Mar 2018 - Dec 2018
- Completed the Guam Summer ESL Language Training program : Jul 2018 - Aug 2018
- Marriott Hotel Food and Beverage Table Service: May 2018
- Completion of the Imperial Palace Hotel Experience program: Apr 2018
- Cheonan City volunteer center: May 2019 - Jun 2019
- City Elderly Elderly Health Center in Seongnam volunteer center: May 2019
- Supporting teachers at ordinary ordinary day care centers: May 2019
Timeline
Front Office Receptionist
Fairmont Singpore
06.2023 - Current
Intern
Pelican Grand Resort
02.2022 - 02.2023
Receptionist/Office Assistant
Seongnam
12.2021 - 02.2022
Concierge Services
Seoul Arts Center
07.2021 - 09.2021
Barista and Cashier
A TWOSOME PLACE
05.2020 - 07.2021
Barista and Cashier
Caffe PASCUCCI
04.2020 - 09.2020
Sales Associate/Cashier
NC Department Store
01.2020 - 05.2020
Customer Service and Cashier
Olive Young
07.2019 - 01.2020
Waitress and Hostess
Season's Table
09.2018 - 06.2019
Waitress and Hostess
Tokyo Steak
12.2017 - 05.2018
Hotel Management
Baekseok University
Yatap High School
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