HAEJUNE JEONG
Austin
Summary
- Experienced CSE with a strong foundation in problem-solving and data analysis, supporting Samsung BU.
- Excelled in high-pressure environments by resolving complex challenges, enhancing customer satisfaction, and strengthening relationships.
- Executed major projects while collaborating closely with apps, TSE, and system engineering teams, continuously expanding technical expertise and operational scope.
- After relocating to the U.S., I led SurfScan installations and provided customer support across the U.S., Europe, and Korea, collaborating with diverse teams to ensure seamless execution and operational excellence.
Overview
11
11
years of professional experience
Work History
Customer Support Engineer
KLA Corporate
11.2023 - Current
- Completed L3 Advanced training for SP5 and SP7 as well
- Effectively collaborated with diverse business units and customers to deliver installation or backfill support on a global scale, consistently receiving outstanding feedback
Customer Support Engineer
KLA-Tencor Korea
03.2014 - 11.2023
- Delivered exceptional support for the Archer product line, leveraging in-depth knowledge of IBO and DBO technologies.
- Led ramp-up project for Samsung's cutting edge fab S3, exceeding targets.
- Led high-impact projects such as next generation tool JEP, ensuring timely and successful system-level hardware upgrades in the field.
- Expertly managed L4 tasks, including optic alignment/replacement and data analysis, demonstrating technical proficiency and analytical skills.
- Collaborated extensively with cross-functional teams
Education
Bachelor of Science - Physics
KOOKMIN University
SEOUL, KOREA02-2014
Skills
- Fast learner
- Self-motivated
- Technical troubleshooting
- Optic alignment
- Data analysis
- Logs analysis
- Good excel skill
- Installation support
- Time management
- Customer relationship management
Accomplishments
- 'Team Award' in CY25 (Collaborated with PSO at AMAT)
- Customer thanks mail in CY24 (From Micron)
- Recognitions from install manager, other site service manager in CY24
Timeline
Customer Support Engineer
KLA Corporate
11.2023 - Current
Customer Support Engineer
KLA-Tencor Korea
03.2014 - 11.2023
Bachelor of Science - Physics
KOOKMIN University
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