Gwyneth Wong
Summary
Proven track record in enhancing customer satisfaction and team collaboration, notably at DFI Group. Excelled in providing personalized consultations and efficient service, leveraging skills in customer service and graphic design. Achieved significant improvements in shopping experience and visual merchandising, demonstrating a strong ability to solve problems creatively and work effectively with others.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
DFI Group
04.2024 - 10.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Beauty Sales Advisor
Dr. Hauschka
09.2023 - 04.2024
- Educated clients on proper application techniques, leading to increased confidence in product use and overall satisfaction.
- Collaborated with store management to design and implement creative visual merchandising displays that showcased new products and promotions effectively.
- Enhanced customer satisfaction by providing personalized beauty consultations and product recommendations.
- Participated in ongoing training programs to stay current on industry trends, new products, and emerging techniques.
Service Crew
Elitez
10.2021 - 12.2021
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
Education
Diploma In Business - Restaurant & Culinary Mgmt. -
Republic Polytechnic
Primary School Leaving Examination -
Admiralty Primary School
12.2018
Singapore-Cambridge General Certificate - Ordinary Level
Holy Innocent’s High School
10.2022
Skills
- Customer Service
- Graphic Design
- Problem-Solving
- Teamwork and Collaboration
Certification
Food Safety and Hygiene Level 1
Customer Loyalty Level 2
Timeline
Retail Sales Associate
DFI Group
04.2024 - 10.2024
Beauty Sales Advisor
Dr. Hauschka
09.2023 - 04.2024
Service Crew
Elitez
10.2021 - 12.2021
Diploma In Business - Restaurant & Culinary Mgmt. -
Republic Polytechnic
Primary School Leaving Examination -
Admiralty Primary School
Singapore-Cambridge General Certificate - Ordinary Level
Holy Innocent’s High School
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