Gwendeline Ong Yu Jun
Summary
able to tasks which involve conducting functional, operational, and life tests to evaluate the performance and reliability of electronic systems. Additionally, responsibilities include interfacing sensors with communication networks and supporting Internet of Things (IoT) architecture platforms. The role also involves programming microcontroller-based systems and installing, configuring, testing, and maintaining sensor devices and controllers.
Dynamic and results-oriented professional with a proven track record at Manna360, excelling in high-pressure environments. Demonstrated expertise in customer service and problem-solving, enhancing team collaboration and customer satisfaction. Adapted innovative solutions, significantly improving operational efficiency. Skilled in verbal communication and multitasking, committed to delivering exceptional outcomes.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
4
4
years of professional experience
Work History
Krispy Kreme
Manna360
53 Ang Mo Kio Ave 3, #01-35A AMK Hub, Singapore 56
09.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Samsung Customer Service
Mda
3 Gateway Dr, #02-01 Westgate, Singapore 608532
04.2024 - 06.2025
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Assisted in training new tellers, sharing knowledge of best practices for efficient service delivery.
- Balanced daily cash drawers accurately, ensuring accountability for all financial transactions processed throughout the day.
- Streamlined teller operations by implementing effective organizational systems and procedures.
- Handled complex customer inquiries with professionalism, demonstrating thorough knowledge of products and services.
- Provided exceptional service to customers, addressing their needs and building lasting relationships.
Kfc
KFC Restaurant
238 Thomson Rd, #01-16 Novena Square, Singapore 30
08.2021 - 01.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
No Degree - Electronic Engineering
Ite Central
2 Ang Mo Kio Dr, Singapore 56772002-2026
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking
- Verbal communication
Timeline
Samsung Customer Service
Mda
04.2024 - 06.2025
Krispy Kreme
Manna360
09.2023 - Current
Kfc
KFC Restaurant
08.2021 - 01.2022
No Degree - Electronic Engineering
Ite Central