Swimming,
Gurdesh Kaur
Ex Cabin Crew
Summary
Dynamic and results-oriented professional with a proven track record at Silkair Pte Ltd, adept at enhancing passenger satisfaction and safety. Leveraged team-building and company policy adherence skills to improve operational efficiency and customer service. Excelled in high-pressure situations, contributing to a significant increase in customer retention rates. Service-oriented professional with 11 years of flight crew experience. Excellent history of using critical thinking and sound judgment to solve challenges. Personable and energetic with firm command of flight safety and regulations.
Overview
18
18
years of professional experience
5
5
Languages
Work History
Cabin Crew Member
SilkAir Pte Ltd
01.2010 - 04.2021
- Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Led safety demonstrations before each flight, educating passengers on proper use of equipment and emergency exits.
- Assisted passengers with special needs, providing personalized care and support throughout the flight.
- Contributed to airline''s reputation for punctuality by swiftly completing cabin preparation tasks prior to passenger boarding.
- Streamlined communication between cabin crew members during flights using established protocols for relaying important information quickly and effectively.
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
- Collaborated with fellow crew members to deliver a seamless flight experience for passengers, ensuring timely departure and arrival.
- Provided compassionate assistance during medical emergencies onboard, administering first aid treatment according to training guidelines until further help arrived.
- Increased customer retention rates by consistently delivering friendly, professional service to all passengers regardless of status or fare class.
- Ensured aircraft cleanliness between flights by performing thorough inspections and coordinating cleaning crews as needed.
- Supported smooth meal service operations by accurately taking orders from passengers, serving meals efficiently while accommodating dietary restrictions or allergies upon request.
- Reviewed, handled, assembled and removed passenger cabin furnishings to check cleaning quality.
- Played a key role in achieving company-wide safety goals by participating in regular drills and maintaining up-to-date knowledge on emergency procedures.
- Checked personnel for proper uniforms and safety equipment.
- Stocked cabin with safety guides, airsick bags and cleaning products after every flight.
- Promoted airline loyalty programs and onboard sales, boosting revenue through upselling products and services.
- Facilitated efficient boarding processes by checking tickets, directing passengers to their seats, and assisting with carry-on luggage storage.
- Ensured safety and comfort of customers onboard aircraft.
- Answered passenger questions and provided solutions to issues arising during flights.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Relayed updates and information to passengers after confirming key details with pilot.
- Collaborated with flight crew to maximize smooth and safe flights.
- Monitored cabin during flights and responded to passenger inquiries or issues.
- Performed pre-flight cabin checks to maintain operational safety equipment.
- Delivered food and beverage service, reading material and other in-flight services.
- Answered passengers' questions about flight, aircraft and destination.
- Assisted passengers with storing luggage and helped locate seating.
- Assisted passengers in boarding and deplaning aircraft.
- Supported passengers with special needs and provided assistance to wheelchair passengers.
- Offered personalized assistance to children, elderly and passengers with special needs.
- Used excellent customer service skills in addressing passengers' needs.
- Completed pre-flight safety checks to reinforce passenger safety.
- Responded to passenger emergencies to provide first aid.
- Welcomed passengers aboard and provided overview of safety procedures.
- Advised passengers of flight regulations to maximize safety and security.
- Demonstrated knowledge of aircraft safety features and emergency equipment.
Marketing Assistant
Audio Telecom
01.2008 - 01.2009
- Conducted market research to identify target audiences and optimize marketing efforts.
- Participated in brainstorming sessions, contributing fresh ideas that led to innovative marketing initiatives.
- Assisted in creating written, video, and image content for marketing channels.
- Enhanced social media engagement through regular posting and audience interaction.
- Assisted in the planning and execution of successful product launch events.
- Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
Cabin Crew Member
QatarAirways
08.2006 - 12.2007
- Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Led safety demonstrations before each flight, educating passengers on proper use of equipment and emergency exits.
- Assisted passengers with special needs, providing personalized care and support throughout the flight.
- Contributed to airline's reputation for punctuality by swiftly completing cabin preparation tasks prior to passenger boarding.
- Streamlined communication between cabin crew members during flights using established protocols for relaying important information quickly and effectively.
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
- Collaborated with fellow crew members to deliver a seamless flight experience for passengers, ensuring timely departure and arrival.
- Maximized passenger comfort by attending to individual requests, adjusting cabin temperature, and distributing blankets or pillows as needed.
- Provided compassionate assistance during medical emergencies onboard, administering first aid treatment according to training guidelines until further help arrived.
- Increased customer retention rates by consistently delivering friendly, professional service to all passengers regardless of status or fare class.
- Ensured aircraft cleanliness between flights by performing thorough inspections and coordinating cleaning crews as needed.
- Cross-trained shift staff in various tasks by rotating assignments on frequent basis.
- Supported smooth meal service operations by accurately taking orders from passengers, serving meals efficiently while accommodating dietary restrictions or allergies upon request.
- Reviewed, handled, assembled and removed passenger cabin furnishings to check cleaning quality.
- Kept abreast of current industry trends and regulations through ongoing professional development and training, ensuring compliance with airline standards.
- Cleaned and serviced aircraft cabin, galleys and lavatories.
- Played a key role in achieving company-wide safety goals by participating in regular drills and maintaining up-to-date knowledge on emergency procedures.
- Exceeded performance metrics for customer satisfaction surveys by consistently receiving positive feedback from passengers regarding attentive service.
- Stocked cabin with safety guides, airsick bags and cleaning products after every flight.
- Facilitated efficient boarding processes by checking tickets, directing passengers to their seats, and assisting with carry-on luggage storage.
- Conducted complete and accurate audits of aircraft following cleaning and sanitization procedures.
- Resolved passenger conflicts and medical emergencies during flights.
- Ensured safety and comfort of customers onboard aircraft.
- Answered passenger questions and provided solutions to issues arising during flights.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Collaborated with flight crew to maximize smooth and safe flights.
- Monitored cabin during flights and responded to passenger inquiries or issues.
- Delivered food and beverage service, reading material and other in-flight services.
- Performed pre-flight cabin checks to maintain operational safety equipment.
- Answered passengers' questions about flight, aircraft and destination.
- Assisted passengers with storing luggage and helped locate seating.
- Assisted passengers in boarding and deplaning aircraft.
- Supported passengers with special needs and provided assistance to wheelchair passengers.
- Offered personalized assistance to children, elderly and passengers with special needs.
- Used excellent customer service skills in addressing passengers' needs.
- Completed pre-flight safety checks to reinforce passenger safety.
- Responded to passenger emergencies to provide first aid.
- Welcomed passengers aboard and provided overview of safety procedures.
- Demonstrated knowledge of aircraft safety features and emergency equipment.
- Advised passengers of flight regulations to maximize safety and security.
Reservations Ticketing Officer
Konsortium Tours and Travels
01.2003 - 01.2005
- Resolved customer complaints with professionalism, ensuring positive customer experiences.
- Trained new staff members on ticketing procedures, contributing to a knowledgeable and efficient workforce.
- Developed rapport with customers through attentive listening and effective communication skills, fostering repeat business.
- Maintained accurate records of all transactions, ensuring proper financial reporting and accountability.
- Worked with marketing and sales department to create and implement upsell opportunities for events, (NATAS FAIRS)
- Developed annual ticket operations and service budget for review with leadership.
- Improved call response times by effectively managing high call volumes.
- Assisted clients in planning travel itineraries, ensuring a seamless experience.
- Developed strong relationships with customers, resulting in repeat business and positive feedback.
- Coordinated with other departments to address any discrepancies in bookings or cancellations, ensuring smooth operations.
- Managed ticket inventory to maximize revenue potential while minimizing overbooking risks.
- Enhanced customer satisfaction by providing efficient and accurate ticketing services.
- Maintained up-to-date knowledge of airline policies, schedules, fares, and promotions for accurate information delivery.
- Sold, printed, and issued tickets to guests.
Education
GCE ‘N’ Level (secondary Level) -
Bukit Merah Secondary School
Singapore12.1999
Primary Education -
Queenstown Primary School
Singapore12.1996
Skills
Company policy adherence
Safety standards and protocols
Team Building
Employee interaction
Meetings and presentations
Customer assistance
Passenger assistance
Safety awareness
Cultural sensitivity
Accomplishments
- Took on additional crew responsibilities with a positive attitude when other crew members were overwhelmed, which provided valuable on-the-job training in different capacities.
- Effectively mediated issues among other peers, enabling the development of valuable conflict resolution skills.
- Displayed a calm demeanor in the most intense situations, which helped boost morale of the entire crew and many passengers.
- Received a commendation from the supervisor for aiding a special needs traveler with effective luggage re-packing.
- Provided noteworthy service to travelers and resolved issues efficiently, resulting in an above-average performance rating.
- Mentored newly hired flight attendants in customer service and safety techniques, improving overall service quality.
- Successfully calmed passengers during a turbulent storm.
- Took on additional crew responsibilities when other flight attendants were overwhelmed, which provided valuable on-the-job training in different roles.
- Mentored cabin crew new hires in customer service and safety techniques, improving overall service quality.
- Provided exceptional service to travellers and ensured that issues were resolved quickly, resulting in an above-average performance rating.
- Provided exceptional service to travelers and ensured that issues were resolved quickly, resulting in an above-average performance rating.
- Resolved product issue through consumer testing (Food tasting with SATS Catering)
Interests
Shopping
Reading
Timeline
Cabin Crew Member
SilkAir Pte Ltd
01.2010 - 04.2021
Marketing Assistant
Audio Telecom
01.2008 - 01.2009
Cabin Crew Member
QatarAirways
08.2006 - 12.2007
Reservations Ticketing Officer
Konsortium Tours and Travels
01.2003 - 01.2005
GCE ‘N’ Level (secondary Level) -
Bukit Merah Secondary School
Primary Education -
Queenstown Primary School
Similar Profiles
Muhammad Adam McilroyMuhammad Adam Mcilroy
Personal Trainer at Fitness First Singapore Pte LtdPersonal Trainer at Fitness First Singapore Pte Ltd
Farisha AhmadFarisha Ahmad
Human Resource Executive at SUTL Corporation Pte LtdHuman Resource Executive at SUTL Corporation Pte Ltd
NURUL HIDAYU BINTE OSMANNURUL HIDAYU BINTE OSMAN
Supply Chain Assistant at ABR Holdings Pte LtdSupply Chain Assistant at ABR Holdings Pte Ltd