Gurbir Kaur
Service Sector
Summary
Hardworking and resourceful individual commended for first-rate collaboration, organizational and time management abilities. Committed to developing career path and expanding work experience. Motivated team member offering advanced education and training in industry. Eager to apply learned competencies in practical, business setting. Motivated student with formal knowledge gained through excellent classroom performance. Offers excellent communication and organizational abilities along with skill in MS Office and fluency in virtual work. Known for accomplishing objectives and best-in-class time management.
Overview
13
13
years of professional experience
2023
2023
years of post-secondary education
3
3
Languages
Work History
SANDWICH ARTIST
Palms Food International Pte .Ltd
08.2021 - 03.2023
- Prepared food items, including sandwiches and other products to meet customer specifications.
- Answered guest questions with most accurate and up-to-date information available.
- Communicated with customer to provide menu offering details and assist with decision-making.
- Worked hard to learn all required tasks quickly to maximise performance.
- Cleaned and maintained all food preparation stations.
- Delivered superior customer service, meeting customer needs in a timely manner.
- Consistently sought ways to go above and beyond job requirements and exceed customer expectations.
Food and Beverage Attendant
MERCURE AND NOVOTEL SINGAPORE HOTEL
07.2019 - 01.2020
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Food and Beverage Attendant
MERCURE AND NOVOTEL SINGAPORE HOTEL
06.2024 - 12.2024
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Vodafone
06.2012 - 07.2016
- Company Overview: INTELENET GLOBAL SERVICES
- Developed team communications and information for meetings.
- Exceeded goals through effective task prioritization and great work ethic.
- Worked flexible hours; night, weekend, and holiday shifts.
- Provided primary customer support to internal and external customers.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Documented and detailed calls and complaints using call center's CRM database.
- INTELENET GLOBAL SERVICES
Education
Bachelor of Arts - Tourism and Management
Amity University
Advanced Diploma - Hospitality Management
Coleman College
High School Diploma - Arts
Punjab School Education Board
Mohali, PunjabHigh School Diploma - Higher Diploma Hospitality Management
IMSC Sports College
Skills
- Billing and coding
- Administrative tasks
- Operations support
- Initiative
- Client Relationships
- Problem-solving
- Outstanding communication skills
Timeline
Food and Beverage Attendant
MERCURE AND NOVOTEL SINGAPORE HOTEL
06.2024 - 12.2024
SANDWICH ARTIST
Palms Food International Pte .Ltd
08.2021 - 03.2023
Food and Beverage Attendant
MERCURE AND NOVOTEL SINGAPORE HOTEL
07.2019 - 01.2020
Vodafone
06.2012 - 07.2016
Advanced Diploma - Hospitality Management
Coleman College
High School Diploma - Arts
Punjab School Education Board
High School Diploma - Higher Diploma Hospitality Management
IMSC Sports College
Bachelor of Arts - Tourism and Management
Amity University
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