Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Guo Wei Ryder Goh

Summary

Diligent [Desired Position] with solid background in managing front desk operations and ensuring smooth visitor experiences. Successfully handled high-volume call management and appointment scheduling, contributing to efficient office operations. Demonstrated organizational and communication skills to foster welcoming environment. Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences. Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving. Dedicated [Job Title] with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

7
7
years of professional experience

Work History

Resort Receptionist

Kranji Sanctuary Resort
05.2023 - 12.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Maintained confidentiality of information regarding clients and company.
  • Resolved customer problems and complaints.

Purchaser

Focus Electrical Malaysia SDN BHD
03.2021 - 01.2023
  • Negotiated with suppliers, vendors and other representatives.
  • Prepared purchase orders using ERP systems, ensuring accurate data entry and timely communication with suppliers.
  • Managed the procurement process from requisition to payment, ensuring timely deliveries and accurate invoicing.
  • Checked items received against items ordered by verifying receipts.
  • Maintained and reviewed computerized records of items purchased and costs associated with purchases.
  • Maintained complete documentation and records of all purchasing activities.
  • Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
  • Conducted market research for alternative suppliers, leading to increased competition and improved pricing negotiations.
  • Researched suppliers based on availability, quality, selection, and price.

Shop Manager

Hoops Factory
05.2018 - 03.2021
  • Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
  • Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
  • Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Established strong vendor relationships for timely delivery of products and seamless order processing, ensuring customer satisfaction.
  • Analyzed sales data to identify trends and create targeted marketing initiatives that catered to the needs of our customer base.
  • Developed new promotional campaigns to attract new customers.

Education

No Degree - SPM / O LEVEL

SMK Cenderawasih
Malaysia
12.2010

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Verbal and written communication
  • Customer/Client relations
  • Customer and client relations
  • Appointment scheduling
  • Scheduling appointments
  • Greeting and seating clients
  • Data inputting
  • File management

Languages

English
Upper intermediate (B2)
Chinese (Cantonese)
Advanced (C1)
Chinese (Mandarin)
Advanced (C1)
Malay
Upper intermediate (B2)

Timeline

Resort Receptionist

Kranji Sanctuary Resort
05.2023 - 12.2024

Purchaser

Focus Electrical Malaysia SDN BHD
03.2021 - 01.2023

Shop Manager

Hoops Factory
05.2018 - 03.2021

No Degree - SPM / O LEVEL

SMK Cenderawasih
Guo Wei Ryder Goh