Hi, I’m
Guo Jiaqi
Summary
I am a highly motivated and results-driven professional with 6-year experience in automation engineering, project management, and data analytics. My proven ability to design and implement reliable automated workflows, lead cross-functional teams, and deliver data-driven solutions has led to significant improvements in efficiency, quality, and cost-effectiveness across multiple industries.
Overview
6
years of professional experience
1
Certification
Work History
Meta
Project Manager, Trust & Safety
05.2021 - Current
Job overview
- Built and maintained new Operational Health Dashboard to deliver operational insights, identify shortcomings and opportunities, and recommend actionable solutions to leaderships
- Led cross-functional teams through planning and execution process to deliver scalable app review projects and workflows, with the focus on operational excellence.
- Successfully delivered a data-driven project that reduced unnecessary app review demand by 50% while maintaining the same quality standards
- Led cross-functional teams to implement an impact-calculated feature that reduced 80% of spam-like app review submissions.
- Supported data requests from immediate team and XFN teams. Building bridge between operation teams and data team.
- Led the Data Up-skilling community in Global Developer Operations Team. Regularly organizing 1:1 data mentor program, posting data/ metric related quiz and solutions among the team, and organize workshops for data-driven projects.
Singapore Airlines
Automation Development Lead, RPA Solution
07.2018 - 05.2021
Job overview
- Leading automation process development team to provide automation solutions to business users across all divisions in company, resulting in 15% reduction in human resources while maintaining the high level of services to the customers during Covid-19 pandemic.
- Built and maintained Operations Health Dashboard, providing workforce management insights of digital workers (bots) to the leaderships and identifying areas for improvement.
- In charge of research area. Expanded the capability of RPA by integrating with AI capability, machine learning, and data visualization technologies, resulting in the successful delivery of high-value saving use cases.
- Delivered RPA solutions for high value saving use cases, successfully implemented 16 complex use cases in 2 years with high quality results.
- Built the automation community, equipping non-tech workers with an automation mindset and promoting automation company-wide through workshops and Hackathon.
- Conduct technical interview to recruit RPA developers and onboard new developers
Apple
Business Intelligence Developer
01.2017 - 06.2017
Job overview
- Designed and implemented an automated workflow that fully reduced manual workforce, resulting in significant cost savings for the company.
- Successfully migrated data from SAP to a new platform, improving data accessibility and quality for the supply chain team.
- Identified and implemented automation solutions that improved efficiency, quality, and cost-effectiveness for the supply chain team, resulting in increased productivity and customer satisfaction.
Education
National University of Singapore (NUS)Singapore
Bachelor of Engineering from Computer Engineering
Skills
- Project Planning and Management
- Agile Methodology
- Quality Assurance and Control
- Cross-Functional Collaboration
- Statistical Analysis
- Python Programming
- Data Visualization and Presentations
- Database and SQL
Certification
- Large-Scale Computing Certificate
- Automation Anywhere certified Master RPA Professional
- AWS Technical Essentials Certificate
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Timeline
Project Manager, Trust & Safety
Meta
05.2021 - Current
Automation Development Lead, RPA Solution
Singapore Airlines
07.2018 - 05.2021
Business Intelligence Developer
Apple
01.2017 - 06.2017
National University of Singapore (NUS)
Bachelor of Engineering from Computer Engineering
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