GUNASUNTHARI BALAKRISHNAN
Gelang Patah
Summary
Knowledgeable Customer Service Officer with solid background in customer service roles. Adept at resolving customer inquiries and managing complaints efficiently to ensure high satisfaction levels. Demonstrated ability to communicate effectively and handle multiple tasks in fast-paced environment.
Overview
15
15
years of professional experience
Work History
Customer Service Officer at Khoo Teck Phuat Hospital
Dynamic Human Capital P. L
03.2023 - Current
- To engage with visitors proactively and facilitate their visit to the inpatient wards by explaining visiting policy, and guiding them through self registration process at the Kiosk or at registration counters.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions. Handle complaints including escalation and denial of entry after visiting hours.
- To attend to way finding and general enquiries from public and patients. And also to provide assistance for the patients at various main entrance.
- Assisted in training new hires, sharing best practices for delivering outstanding customer experiences consistently.
Project officer
Seiko Denki Senai
01.2018 - 05.2019
- Will be assigned with few customers, to handle the customer orders untill the product is delivered to them.
- Receive PO, key in into system, liaise with planning department and production department to update ETD.
- Kept senior management well-informed by preparing and presenting project status reports.
- Monitored deadlines and milestones to keep team on track with delivery schedule.
Receiving Officer
ATA industrial (M) Sdn. Bhd.
06.2015 - 12.2017
Customer service
Roche Singapore
01.2013 - 05.2015
Customer service
Certis Cisco
01.2010 - 11.2012
Education
Bachelor's Degree with Honors - Bachelor of Business Administration, Marketing
Universiti Utara Malaysia
01.2008
Sijil Tinggi Pelajaran Malaysia -
S.M.K. Dato' Bentara Dalam Segamat
01.2004
Sijil Pelajaran Malaysia -
S.M.K. Canossian Convent Segamat
01.2002
Skills
- Customer service skill
- Customer service
- Complaint handling
- Data entry
- Database research
- Information protection
- Administrative support
- Computer proficiency
- Follow-up skills
- Report preparation
- Staff training
- Appointment scheduling
Referrals
- Mr. Hanafi. - Supervisor Visitor Management Services (Khoo Teck Phuat Hospital) H/P:88854977
- Ms. Suba. - Supervisor Visitor Management Services (Khoo Teck Phuat Hospital) H/P: 84446121
Languages
English
Advanced (C1)
Bahasa Melayu
Advanced (C1)
Tamil
Bilingual or Proficient (C2)
Timeline
Customer Service Officer at Khoo Teck Phuat Hospital
Dynamic Human Capital P. L
03.2023 - Current
Project officer
Seiko Denki Senai
01.2018 - 05.2019
Receiving Officer
ATA industrial (M) Sdn. Bhd.
06.2015 - 12.2017
Customer service
Roche Singapore
01.2013 - 05.2015
Customer service
Certis Cisco
01.2010 - 11.2012
Bachelor's Degree with Honors - Bachelor of Business Administration, Marketing
Universiti Utara Malaysia
Sijil Tinggi Pelajaran Malaysia -
S.M.K. Dato' Bentara Dalam Segamat
Sijil Pelajaran Malaysia -
S.M.K. Canossian Convent Segamat
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