GUNASHALINI D/O SHANMUGAM
JOHOR BAHRU
Summary
Experienced with coordinating administrative tasks and maintaining organized office environments with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
7
7
years of professional experience
1
1
Certification
Work History
ADMINISTRATIVE ASSISTANT
SCAL ACADEMY PTE LTD
08.2024 - Current
- Manage transaction course and provide administration support
- Handle phone calls and walk in enquiries such as registration and to deal with enquiries from internal and external customers visiting the site, via the main Reception desk
- Provide good customer services
- Assist in the design and implementation of online training programs
- Assist on printing daily cards for the courses
- Provide support in the development of training materials and presentations
- Manage one training courses and related admin work
- Manage certificates of courses and related documentation
- Maintain and update the trainee database in the MOM Training Management System
- Assist on ordering office, pantry and cleaning supplies
- Work with management to identify training needs for individual employees and departments
- Ad-hoc task from the other course coordinator
- Managed correspondence, ensuring timely responses and effective communication.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Established administrative work procedures to track staff's daily tasks.
- Coordinated scheduling and logistics for meetings, enhancing team productivity.
TRAINING AND SALES ADMIN
GLOBAL TRAINING SERVICES PTE LTD
08.2023 - 07.2024
- Participating in creating and implementing training programs.
- Managing schedules, records, and accounts receivable.
- Maintain training records. (e.g. : trainee lists, schedules, attendance sheets, documents)
- Prepare and disseminate materials and classes. (e.g : instructional notes, feedback forms)
- Act as a point-of-contact for customers and participants.
- Handle accounts receivable and ensure invoices are paid.
- Submit reports on training activities and results.
- Ensure employees and vendors follow established policies.
- Resolve issues as they arise onsite.
- Perform basic customer functions like answering questions and responding to inquires.
- Handle data entry on training system or website portal with accuracy.
- Able to handle customers on registrations for courses.
- Other relevant duties which assign by the management.
OPERATOR
FROST FOOD & BEVERAGE PTE LTD
04.2022 - 05.2023
- Record production data at the end of every day, writing down how much was produced, and log that data daily
- Cleaning of processing equipment and production lines to meet required standards, measured through testing of samples
- Carrying out scheduled daily cleaning tasks and deep cleaning of production areas
- Check quality of products on the production line
- Collect samples from the machines while in the middle of processing to visually inspect the quality of the food
- Making sure that everything you do complies with company procedures for Health & Safety and Hygiene
RECEIVER
FROST FOOD & BEVERAGE PTE LTD
04.2022 - 05.2023
- Receive shipments, check for damages and sort stock for distribution in the store
- Contact supplier and resolve any shipping issues
- Keep up with the movement of merchandise in the store and warehouse
- Keep record of invoices sent and received, monitor shelves and fill them in when needed
- Place orders with suppliers when inventory is low and also order packing and shipping supplies when needed
- Handles the receiving of items in the warehouse or backroom of the store
- Ensure that the shipments are inspected sorted and stored in the warehouse or stocked on shelves as needed
SENIOR LOGISTIC ADMIN AND FORWARDING CLERK
TRIDENT FREIGHT & FORWARDING SDN BHD
02.2019 - 01.2022
- Handling office tasks, such as filing, generating reports and presentations, setting up for meetings, and reordering supplies
- Coordinate activities and disseminate information to office staff
- Communicate with clients and employees, and respond to any queries or complaints
- Sort and forward incoming mail and emails, and prepare and send outgoing mail
- Managing administrative duties as directed by the supervisor
- Assist in planning logistics for warehouses, transportation, and suppliers
- Prepare shipping documents, filing and storing up-to-date documents
- Tracking orders to ensure timely deliveries
- Create invoices and bills
- Liaise with suppliers, customers, and manufacturers
- Liaising with customers about orders and shipping information
- Logging data related to logistic administration into the software
OPERATOR
ARTERIAL RESOURCES SDN BHD
10.2018 - 01.2019
- Monitored and maintained production standards to ensure quality and safety.
- Tracked and reported production and machine efficiencies to management.
- Assisted in the training and development of new operators.
- Developed and implemented successful strategies to improve customer service and reduce customer wait times.
- Proactively identified areas for improvement and implemented solutions.
- Utilized problem-solving skills to troubleshoot technical issues.
- Evaluated and adjusted processes in order to optimize production.
Education
SIJIL PELAJARAN MALAYSIA -
SMK MUTIARA RINI
11.2016
SIJIL TINGGI PELAJARAN MALAYSIA - undefined
SMK MUTIARA RINI
11.2018
Skills
- Customer service
- Data entry
- Time management
- Clerical support
- Computer skills
- Office administration
- Verbal communication
- Reception oversight
Certification
- GENERAL CERTIFICATE OF EDUCATION ORDINARY LEVEL (MUET), SMK MUTIARA RINI January 2017 - November 2018
- FSS-FRC//-1004-1.1 FOOD SAFETY AND HYGIENE-1, SHATEC SINGAPORE May 2023 - May 2023
Languages
ENGLISH - Native Speaker
MALAY - Native Speaker
TAMIL - Native Speaker
Timeline
ADMINISTRATIVE ASSISTANT
SCAL ACADEMY PTE LTD
08.2024 - Current
TRAINING AND SALES ADMIN
GLOBAL TRAINING SERVICES PTE LTD
08.2023 - 07.2024
OPERATOR
FROST FOOD & BEVERAGE PTE LTD
04.2022 - 05.2023
RECEIVER
FROST FOOD & BEVERAGE PTE LTD
04.2022 - 05.2023
SENIOR LOGISTIC ADMIN AND FORWARDING CLERK
TRIDENT FREIGHT & FORWARDING SDN BHD
02.2019 - 01.2022
OPERATOR
ARTERIAL RESOURCES SDN BHD
10.2018 - 01.2019
SIJIL TINGGI PELAJARAN MALAYSIA - undefined
SMK MUTIARA RINI
SIJIL PELAJARAN MALAYSIA -
SMK MUTIARA RINI
References
- MR, KUMARAN (Operation Manager), +6598805586, FROST FOOD & BEVERAGE PTE LTD
- MR, BEN (Boss), +6590906666, GLOBAL TRAINING SERVICES PTE LTD
- MRS KAREN (General Manager), +6593848673, SCAL ACADEMY PTE LTD