Gulshan Shah
Singapore
Summary
Dynamic leader with 8 years of experience in e-commerce, q-commerce, and SaaS. Excels in head of ops, senior sales manager, and key account manager roles. Proven track record of optimizing processes, driving operational excellence, and boosting revenue through strategic planning. Recognized for sharp critical thinking and strong interpersonal skills. Eager to bring innovative solutions and dynamic leadership to a forward-thinking organization.
Overview
8
8
years of professional experience
Work History
Regional Account Executive
KnowBe4
07.2023 - Current
- Responsible for acquisition of new pass-through customers on the platform to adopt new school Security Awareness Training.
- Signed AAA logos within first 3 months of new role
- Exceeded sales targets for Q1 and Q2 2024, earning recognition for outstanding performance and contributing to overall team success (CRO mentions, Productivity Trendsetter etc)
- Work with Channel Partners to drive Deal Registrations for Net New accounts and attain 45% close rate with ASP of $8000 USD average
- Mentored junior team members, fostering a positive work environment that encouraged collaboration and professional growth.
- Stayed up-to-date on emerging industry and product standards and trends to revitalize accounts.
Senior Sales Manager
Tabsquare (Delivery Hero)
01.2023 - 07.2023
- Responsible for new merchant acquisition and pioneered the sales growth of the PayLater feature for restaurants
- Closed restaurant GMV exceeding $1M across 3 months
- Collaborated closely with marketing teams to develop targeted campaigns that drove significant increases in qualified leads and overall sales performance.
- Exceeded annual sales targets consistently by maintaining a proactive approach to lead generation and pipeline management.
- Delivered dynamic presentations at industry events to promote brand awareness and generate leads for the sales team.
Senior Business Development Manager
foodpanda (Delivery Hero)
01.2020 - 12.2022
- Responsible for new merchant acquisition onboard foodpanda Restaurants, Shops and Corporate
- Achieved top Sales recognition for 2021 and 2022
- Acquired brands such as Pet Lovers Center, Boost Juice, NTUC, DFI, etc.
- Exceeded annual sales targets consistently by cultivating a high-performance team culture focused on results.
- Streamlined internal processes related to lead generation and prospecting tactics, reducing time spent on administrative tasks.
- Spearheaded the expansion into new markets by conducting in-depth analyses of competitor landscapes.
Head of Operations
Ninja Van
01.2019 - 12.2019
- Responsible for Operational Excellence across all ops divisions such as fleet, warehouse, recovery and sort
- Implemented OPEX measures to reduce cost by almost 3%, reduced parcel exception cases by almost 7% and led employee retention and reward programmes across channels.
- Automated manual processes using technology solutions, increasing accuracy and efficiency within operations.
- Spearheaded continuous improvement projects, resulting in enhanced business performance.
- Led cross-functional teams to achieve company goals, fostering collaboration and communication.
Key Account Manager
Ninja Van
06.2016 - 01.2019
- Responsible for account retention and hyper-growth within vertical segment (FMCG, Electronics, Fashion and Furniture)
- Worked with brands such as Decathlon, KrisShop, Love Bonito, Grey & Sanders and more
- Increased revenue and retention by average of 40% across account portfolio through upsell, cross sell and channel sales.
Education
Diploma in Information Technology -
Management Development Institute of Singapore
10.2013
Skills
- E-Commerce
- Q-Commerce
- SaaS
- Restaurant Management
- Sales Management
- Operational Excellence
- Operational Management
- Sales Presentations
- Client acquisition
- Revenue Growth
- Market Analysis
- Contract Negotiation
Languages
English
Malay
Indonesian
Timeline
Regional Account Executive
KnowBe4
07.2023 - Current
Senior Sales Manager
Tabsquare (Delivery Hero)
01.2023 - 07.2023
Senior Business Development Manager
foodpanda (Delivery Hero)
01.2020 - 12.2022
Head of Operations
Ninja Van
01.2019 - 12.2019
Key Account Manager
Ninja Van
06.2016 - 01.2019
Diploma in Information Technology -
Management Development Institute of Singapore
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