Guet Poh (Tracy) Ng
Singapore
Summary
Highly skilled professional with a strong background in analytical thinking, effective communication, and collaborative teamwork. Proven ability to adapt swiftly to new environments, ensuring seamless integration into diverse teams. Committed to contributing to team success and continuously enhancing professional skills. Known for bringing a positive attitude and an unwavering commitment to continuous learning and personal growth.
Overview
22
22
years of professional experience
Work History
Manager (Alumni)
Temasek Polytechnic
04.2022 - Current
- I am currently leading a team of two officers in all projects, initiatives and programmes undertaken by the Temasek Polytechnic (TP) Alumni Division, with the aim of cultivating a connected, engaged and inspired alumni community, whose members feel a strong sense of institutional pride and belonging to TP
- Liaise with and work in close collaboration with partners, within and beyond TP, to foster strong and sustained ties with alumni, and nurture reciprocal relationships that are anchored on common trust, support and aspirations
- Oversee the entire project management cycle of key alumni engagement initiatives (e.g
- Workshops/events/talks, alumni research survey, graduation outreach campaign), from conceptualisation, planning, execution, monitoring to closure
- Supervise officers’ performance closely, track work progress and monitor the timely meeting of deliverables, in accordance with the project requirements and schedules
Assistant Manager (Alumni)
Temasek Polytechnic
01.2019 - 03.2022
- Font-line contact point for strategic partners in the alumni space, both within and beyond TP, with the aim of fostering close relations and engendering lifelong and reciprocal relationships between TP and its alumni
- Planned, organised and coordinated key initiatives, campaigns and projects, so as to engage the alumni community meaningfully throughout their life-cycles and across a spectrum of professional, personal and social needs
- Networked and developed synergistic partnerships across TP and beyond, including but not limited to sourcing for new partners, sponsorships, and engaging volunteers to value-add to the alumni engagement events and programmes
- Instilled a strong sense of institutional pride and belonging amongst TP alumni, through the active management and use of various communication strategies/tools (e.g
- Social media, website, e-direct mailers) to profile the noteworthy achievements and news of TP and/or its alumni
- Led the review, planning and administration of the TP-wide CCA/student recognition platform – Temasek Student Excellence Awards (TSEA) – to promote campus vibrancy and inculcate a culture of student excellence in non-academic aspects (e.g
- Arts, sports, leadership, service, entrepreneurship and character excellence):
- Fielded secretariat duties and played a major role in reviewing the award categories/ criteria, driving the call for nominations, and preparing the publicity collaterals to galvanise nominations via various platforms
- Processed nominations, conducted background/verification checks of the nominees, and prepared comprehensive summaries for the Shortlist and Selection Panel Meetings, so as to facilitate the evaluation and selection of the final award recipients
- Planned and developed the event proposal for the TSEA Ceremony, including the award notification and invitation/RSVP processes, contingency plans, procurement of vendors/services, funding management, and manpower/resource deployment
- Supported the procurement, development and implementation of an upcoming Customer Relationship Management system for alumni engagement, as well as other alumni-based IT projects/initiatives
- Supported Department-wide (e.g
- Freshmen Orientation Programme) and TP-wide (e.g
- TP Career/Opportunity Fair) projects in various aspects, such as publicity and outreach, identifying and sourcing for speakers, organising of panel discussions, etc
Assistant Manager (Outreach & Partnership)
National Environment Agency
02.2018 - 11.2018
- Developed educational, outreach and engagement initiatives/programmes for the 3P (People, Public and Private) sectors in the environmental space, so as to promote environmental awareness and sustainability
- Cultivated synergistic partnerships and managed training programmes, including the Corporate and NGO Environment Champions Programme, to build the capabilities of related partners in the environmental sector
- Organised networking and recognition programmes/events, including award ceremonies such as the EcoFriend Awards, to recognise the efforts/achievements of individuals who have made significant contributions to sustainability
- Conceptualised and developed environmental resource materials/collaterals, which are targeted at environmental partners in the corporate and NGO sectors
- Liaised with internal and external stakeholders to achieve symbiotic outcomes, including managing partners/vendors/external agencies, where necessary
Manager (Partnerships)
Ministry of Culture, Community and Youth
05.2015 - 02.2018
- Part of a team that looked at identifying engagement opportunities and fostering effective partnerships with key stakeholders, so as to promote the Singapore Spirit and shared values, as well as Singaporeans’ sense of community ownership and national identity
- Facilitated, managed and maintained good tripartite relationships and networks that further a sense of affinity for Singapore
- Catalysed a climate of active citizenry by facilitating ground-up projects across the people and private sectors
- Levers included funding and resource support, such as the SG50 Celebration Fund (2015) and Our Singapore Fund (2016 to present):
- Managed the administration of projects for the SG50 Celebration Fund, including processing of applications, disbursement of funds, monitoring of project milestones and progress, facilitating resource requests and referrals from project owners, etc.;
- Contributed towards the conceptualisation and set-up of Our Singapore Fund (OSF), and helped to translate the policy framework into a detailed implementation plan (including formulating operating guidelines and processes) for actual roll-out to the community;
- Processed and managed OSF applications in a timely and efficient manner, and in accordance with the established procedures and operating guidelines;
- Worked closely with MCCY’s partner agencies (National Arts Council, National Heritage Board, National Youth Council, ToteBoard and raiSE) in the administration of OSF, so as to ensure a citizen-centric service model and to create optimal user experience;
- Monitored the progress of supported OSF projects closely, and maintained good synergy and rapport with active citizens on meaningful projects that are aligned to OSF’s objectives;
- Reviewed the value proposition of OSF in the landscape of ground-up community funds periodically, and wherever appropriate, tweaked policy guidelines or devised new engagement modalities so as to enhance its overall value and effectiveness
- Conceptualised, planned and executed the exhibition showcase at Singapore Day 2017, a signature overseas event held annually by rotation in China, UK, US and Australia to bring Singaporeans together in celebration of the Singapore Spirit
- This particular edition was held in Melbourne, Australia, and involved over 6,000 Singaporeans
Manager (Conferences)
Asian Civilisations Museum (National Heritage Board)
09.2011 - 05.2015
- Contributed to the Asian Civilisations Museum’s (ACM) and the Peranakan Museum's (TPM) scholarship development and cultural relations building programmes, so as to enhance its industry standing locally and internationally
- Lectures and Conferences Management: Planned and managed lectures and conferences for both the ACM and TPM;
- Developed project schedules with critical paths and key milestones, and drove progress to ensure the meeting of deliverables;
- Worked closely with the Director, curators, museum staff and external consultants to plan academic programmes, as well as to identify and liaise with speakers;
- Organised logistics, managed publicity and ensured smooth execution of lectures and conferences; and
- Managed project teams and resources for lectures and conferences, including funding and manpower
- International Cultural Relations: Provided administrative support to the Curatorial & Academic Division in international cultural relations (e.g
- Report submissions for G-G meetings/visits, management of regional cultural projects, capacity building programmes, etc.)
- Research Fellowship Programme: Planned and managed the ACM's annual Research Fellowship Programme to nurture original scholarship on Asian art history and material culture; and
- Reviewed and revised the fellowship criteria, scheme and processes, whenever appropriate, so as to strengthen the ACM's position as a regional research hub for Asian art history
Assistant Manager (Communications)
Media Development Authority
06.2011 - 08.2011
- Conceptualised, developed and executed communication strategies that are aligned with the corporate and regulatory objectives of the Media Development Authority
- Planned tactical communications activities, including media relations/conferences, issues management, branding and collateral development
- Projects involved in: Censorship Review Committee Rollout, Indian Programmes Advisory Committee Report
Manager (Stakeholder Management)
National Youth Council (People’s Association)
07.2009 - 05.2011
- Planned, managed and implemented national youth development programmes, schemes and awards to develop a connected, vibrant and supportive environment for youth in Singapore
- Provided secretariat and administrative support to the nation’s highest youth accolade – Singapore Youth Award (SYA) – which encompassed the following:
- Serviced and liaised with the SYA Panel and its five Advisory Committees in the criteria, guidelines, branding and nominee assessment matters;
- Reviewed the SYA’s framework and structure in tandem with the dynamics of today’s youth awards landscape;
- Compiled and drafted papers, reports and budgets for all SYA-related matters;
- Coordinated, facilitated and streamlined the SYA’s administration processes such as publicity efforts, media purchase plans, website maintenance, online nomination and selection;
- Planned and organised the SYA Presentation Ceremony on the first Sunday of July every year
- Worked closely with Youth Sector Organisations (YSOs), Voluntary Welfare Organisations (VWOs), government agencies and other community-based organisations to align youth programmes and activities, in order to broaden outreach and widen connectivity among youth and YSOs
- Maintained, updated and expanded the National Youth Council’s (NYC) stakeholder management database so as to achieve customer intimacy, operational excellence and capacity building for youth and YSOs
- Identified strategic partners and worked closely with them to galvanise support and garner participation for NYC’s youth programmes, initiatives and schemes
- Chaperoned Singaporean youth delegates to the APEC Junior Conference 2010 in Hiroshima, Japan, which was attended by 37 youths from 19 APEC member nations/ regions
- Participants exchanged insights and devised their proposals and action plans, through plenary sessions and workshops on four themes: Environment, Education, Inter-cultural Communication/Understanding, and Trade, Food and Poverty
Manager (Corporate Communications)
South East Community Development Council (CDC) (People’s Association)
09.2007 - 07.2009
- Served as a catalyst in the formation and development of programmes and initiatives organised by the CDC to promote community bonding at the District level, including organisation of the annual District Meeting attended by the CDC’s stakeholders
- Liaised with media outlets on CDC-related matters, which included the following:
- Engaged in strategic networking with key members of the media to promote the goals of the CDC in assisting the needy, bonding the people and connecting the community; and
- Fostered a climate of trust, camaraderie and support with media partners and leveraged on them to publicise the CDC’s assistance schemes and community bonding projects
- Editorial responsibilities for the official District publication, Contact South East:
- Managed the publication and brought the entire editorial process to fruition, from conceptualisation of themes/stories, copywriting, editing, design, layout to publication; and
- Worked with the appointed editorial consultant to maintain or supersede the quality of the publication as an avenue to bond and strengthen the community, as well as to disseminate important messages to the District
- Fostered symbiotic working relationships with Council Members, VWOs, and other government agencies for community benefit
- Worked closely with both internal and external stakeholders, such as grassroots partners from the Citizens’ Consultative Committees within the District, to implement and coordinate CDC-initiated or CDC-funded projects
- Synthesised and applied a wide range of ideas from Council members, colleagues and other sources to solve problems and assist the CDC to formulate innovative programmes for the District
- Supervised and guided the Executive Assistants to ensure optimal utilisation of human resources in achieving the CDC’s targets
Marketing & Promotions Executive
Pearson Education South Asia Pte Ltd
05.2006 - 08.2007
- Involved in the marketing, promotion and branding for a wide spectrum of textbook and assessment titles for local schools, as well as the educational resources by international sister imprints under the company
- Conceptualised, coordinated and executed marketing events such as book launches, pedagogy workshops, educational seminars/conferences, etc
- Initiated and facilitated marketing campaigns to meet the company’s promotional needs, and ensured the effective rollout of publicity deliverables
- Handled all liaison matters with external vendors, third-party suppliers, conference and seminar organisers, etc
- Identified, engaged and forged synergistic collaborations with external partners and sponsors
Events Executive
Macro Events Pte Ltd
11.2004 - 04.2006
- Account servicing role for clients spanning diverse sectors, including working closely with them to meet their event and exhibition needs
- Conceptualised, coordinated and executed events, launches and exhibitions for companies, including marketing, branding and sponsorships’ acquisition
- Liaised with all partners, external vendors and third-party suppliers to ensure smooth event operations and delivery
Editorial Intern
Eastern Publishing Ltd
06.2003 - 11.2003
- Undertook editorial responsibilities for all the English and Chinese consumer titles under the company, including conceptualising, researching, interviewing and writing of articles
- Attended media conferences and product launches, coordinated photo shoots, and liaised with public relations and event management companies for good stories, which are aligned with the editorial themes
Education
Communication Studies - Communication Studies
Nanyang Technological University
Singapore07-2004
Skills
- Project management
- Cross-functional teamwork
- Marketing
- Brand management
- Effective communication
- Adaptability and flexibility
- Problem-solving
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Japanese
Intermediate (B1)
Timeline
Manager (Alumni)
Temasek Polytechnic
04.2022 - Current
Assistant Manager (Alumni)
Temasek Polytechnic
01.2019 - 03.2022
Assistant Manager (Outreach & Partnership)
National Environment Agency
02.2018 - 11.2018
Manager (Partnerships)
Ministry of Culture, Community and Youth
05.2015 - 02.2018
Manager (Conferences)
Asian Civilisations Museum (National Heritage Board)
09.2011 - 05.2015
Assistant Manager (Communications)
Media Development Authority
06.2011 - 08.2011
Manager (Stakeholder Management)
National Youth Council (People’s Association)
07.2009 - 05.2011
Manager (Corporate Communications)
South East Community Development Council (CDC) (People’s Association)
09.2007 - 07.2009
Marketing & Promotions Executive
Pearson Education South Asia Pte Ltd
05.2006 - 08.2007
Events Executive
Macro Events Pte Ltd
11.2004 - 04.2006
Editorial Intern
Eastern Publishing Ltd
06.2003 - 11.2003
Communication Studies - Communication Studies
Nanyang Technological University
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