GUAN YU ZHU
Summary
Dynamic leader with proven expertise in store operations and customer relations, honed at VSMART TECHNOLOGIES PTE. LTD. and SENSATEC (ASIA) PTE. LTD. Excelled in boosting sales and enhancing customer satisfaction through effective problem-solving and a positive attitude. Skilled in multitasking, organization, and mentoring, consistently achieving targets and fostering strong client relationships.
Overview
12
12
years of professional experience
Work History
STORE MANAGER
VSMART TECHNOLOGIES PTE. LTD.
10.2024 - 01.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
SALES SUPERVISOR
SENSATEC (ASIA) PTE. LTD.
01.2013 - 10.2024
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Checked store merchandise regularly for proper display and replenishment.
- Boosted sales by implementing effective training programs for new and existing employees.
Education
No Degree - BUSINESS ADMINISTRATION & SKILLS (MANDARIN)
EXERCEO BUSINESS INTERNATIONAL COLLEGE
SINGAPORE04-2021
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Store opening and closing
- Friendly and positive
Languages
English
Chinese (Mandarin)
Timeline
STORE MANAGER
VSMART TECHNOLOGIES PTE. LTD.
10.2024 - 01.2025
SALES SUPERVISOR
SENSATEC (ASIA) PTE. LTD.
01.2013 - 10.2024
No Degree - BUSINESS ADMINISTRATION & SKILLS (MANDARIN)
EXERCEO BUSINESS INTERNATIONAL COLLEGE
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