Gu Ting
Singapore
Summary
With over twenty years diverse work experiences in travel, financial sectors, particulaly within public listed companies and government agencies, a strong foundation has been established in navigating complex challenges. Eager to transition into digital and AI related roles, supported by a proven ability to solve problems proactively. Known for adaptability, creativity and results-oriented mindset. Committed to making meaningful contributions and advancing organization goals. Expertise in understanding and addressing customer needs, enhances the potential for effective teamwork and leadership. Plans a personal goal to go further sutdy to hold a degree qualification. Drives to keep lifelong learning and changes. Actively involves in building our nation a SMART nation.
Overview
26
26
years of professional experience
1
1
Certification
Work History
MT in Finance & Admin
Republic of Singapore Yacht Club
05.2025 - 08.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Accelerated the process cycle of issuing Statement of Accounts to club members.
- Digitalized all documents in records to encourage go green
- Eliminated manual input and utilize automation tool to manage club members' accounts update.
- Minimized account discrepancies and ensure the accuracy of data captured in account receivable function.
- Standardized debt collection procedures and periodically reconciled Aging Reports.
Operations Support Executive
Beyond Wealth Management Pte Ltd
10.2024 - 02.2025
- Organized and monitored clients and investment information meticulously.
- Communicated and liaised with business partners efficiently.
- Processed and followed up on client transactions on a daily basis.
- Planned and executed operational processes timely.
- Well-maintained existing business records.
- Carried out audit check and managed reconciliation for all wealth related matters to ensure compliance with local law and regulations.
Temporary Officer
Inland Revenue Authority of Singapore
08.2021 - 08.2024
- Utilized the fastest and advanced communication application to deal with taxpayers.
- Identified the email workflow errors and raised a recovery to ensure all email correspondences reached both senders and recipients.
- Protected taxpayers’ personal information and kept most updated records in the operating system.
- Performed end to end email service and solution.
- Scheduled tasks for RPA to ensure work efficiency.
Customer Service Representative
Various retailers, and F&B
10.2015 - 04.2020
- Maintained good customer relationship with all levels of people.
- Satisfied customers with extra miles of customer service to meet their needs.
- Promoted and upsold company’s products to consumers.
- Boosted overall revenue and exceeded sales targets.
- Uphold highest customer service standard in workplaces.
Financial Services Office
Cathay Pacific Airways Ltd
04.2008 - 04.2009
- Managed the accurate and timely processing payments to vendors and business partners.
- Processed and remitted cash into corporate bank account and reconciled daily reports to ensure adequate cash flow.
- Handled staff claims and reimbursed the amounts to their respective accounts.
- Charged all costs to the respective departments accurately.
- Cooperated with financial team member to execute month end closing.
Ticketing Officer
China Eastern Airlines Ltd
02.2006 - 12.2007
- Created and updated passengers’ profiles who joined frequent flyer membership.
- Offered value added services to passengers who enjoyed flying with the airline.
- Ensured reservation of seats based on overbooking system so that selling of seats was on a high volume in case there was no show.
- Focused on special requests and liaised with airport ground staff to carry out such services.
- Amended air tickets in compliances with changed bookings in the system.
Claims Assistant
United Overseas Insurance Ltd
01.2000 - 06.2001
- Judiciously managed the claims process from start to end where sometimes could last for years.
- Kept good track on claim records and periodically reviewed the claims accordingly.
- Acted an intermediary in between claimants and respondents.
- Informed the policy holders on their liabilities and benefits of sum insured.
- Assured that policy holders able to claim appropriate amounts against their own policies or third party’s policies.
Customer Service Agent
NTUC Income Co-operative Ltd
09.1999 - 12.1999
- Built relationships with customers easily with a proficient service commitment.
- Identify and escalate issues to supervisors if necessary.
- Calculated premiums to be paid on policies.
- Explained the policy terms to the customers and suggested new offers on renewals.
- Followed up with customers with unresolved matters.
Education
Diploma - Infocomm and Digital Media (ICT systems, Services & Support)
Temasek Polytechnic
08-2021
Diploma - Hotel Management
SHATEC
04-1999
Diploma - Education
Suzhou Educational Institute
07-1990
Skills
- Tactical problem-solving
- Empathetic interaction with clients
- Efficient task execution
- Deadline-oriented multitasking
- Curiosity-driven solution development
- Familiar with AI and machine learning concepts
- Good time management
- Attention to details
- Teamwork and collaboration
- IT savvy, well versed in Microsoft Office apps
- Friendly, positive attitude
Websites
Certification
1. AWS - Cloud Foundation * AWS Academy * 2021
2. AI and Machine Learning * NUS School of Computing * 2022
Additional Information
^ Bilingual in English (fluent)and Chinese (fluent)
^ Microsoft Office and apps
^ Class 3A driving license
References
Availability: Immediate, References: Available upon request
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Timeline
MT in Finance & Admin
Republic of Singapore Yacht Club
05.2025 - 08.2025
Operations Support Executive
Beyond Wealth Management Pte Ltd
10.2024 - 02.2025
Temporary Officer
Inland Revenue Authority of Singapore
08.2021 - 08.2024
Customer Service Representative
Various retailers, and F&B
10.2015 - 04.2020
Financial Services Office
Cathay Pacific Airways Ltd
04.2008 - 04.2009
Ticketing Officer
China Eastern Airlines Ltd
02.2006 - 12.2007
Claims Assistant
United Overseas Insurance Ltd
01.2000 - 06.2001
Customer Service Agent
NTUC Income Co-operative Ltd
09.1999 - 12.1999
Diploma - Infocomm and Digital Media (ICT systems, Services & Support)
Temasek Polytechnic
Diploma - Hotel Management
SHATEC
Diploma - Education
Suzhou Educational Institute