Summary
Overview
Work History
Education
Skills
Websites
Certification
Additional Information
References
Languages
Timeline
Generic

Gu Ting

Singapore

Summary

With over twenty years diverse work experiences in travel, financial sectors, particulaly within public listed companies and government agencies, a strong foundation has been established in navigating complex challenges. Eager to transition into digital and AI related roles, supported by a proven ability to solve problems proactively. Known for adaptability, creativity and results-oriented mindset. Committed to making meaningful contributions and advancing organization goals. Expertise in understanding and addressing customer needs, enhances the potential for effective teamwork and leadership. Plans a personal goal to go further sutdy to hold a degree qualification. Drives to keep lifelong learning and changes. Actively involves in building our nation a SMART nation.

Overview

26
26
years of professional experience
1
1
Certification

Work History

MT in Finance & Admin

Republic of Singapore Yacht Club
05.2025 - 08.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Accelerated the process cycle of issuing Statement of Accounts to club members.
  • Digitalized all documents in records to encourage go green
  • Eliminated manual input and utilize automation tool to manage club members' accounts update.
  • Minimized account discrepancies and ensure the accuracy of data captured in account receivable function.
  • Standardized debt collection procedures and periodically reconciled Aging Reports.

Operations Support Executive

Beyond Wealth Management Pte Ltd
10.2024 - 02.2025
  • Organized and monitored clients and investment information meticulously.
  • Communicated and liaised with business partners efficiently.
  • Processed and followed up on client transactions on a daily basis.
  • Planned and executed operational processes timely.
  • Well-maintained existing business records.
  • Carried out audit check and managed reconciliation for all wealth related matters to ensure compliance with local law and regulations.

Temporary Officer

Inland Revenue Authority of Singapore
08.2021 - 08.2024
  • Utilized the fastest and advanced communication application to deal with taxpayers.
  • Identified the email workflow errors and raised a recovery to ensure all email correspondences reached both senders and recipients.
  • Protected taxpayers’ personal information and kept most updated records in the operating system.
  • Performed end to end email service and solution.
  • Scheduled tasks for RPA to ensure work efficiency.

Customer Service Representative

Various retailers, and F&B
10.2015 - 04.2020
  • Maintained good customer relationship with all levels of people.
  • Satisfied customers with extra miles of customer service to meet their needs.
  • Promoted and upsold company’s products to consumers.
  • Boosted overall revenue and exceeded sales targets.
  • Uphold highest customer service standard in workplaces.

Financial Services Office

Cathay Pacific Airways Ltd
04.2008 - 04.2009
  • Managed the accurate and timely processing payments to vendors and business partners.
  • Processed and remitted cash into corporate bank account and reconciled daily reports to ensure adequate cash flow.
  • Handled staff claims and reimbursed the amounts to their respective accounts.
  • Charged all costs to the respective departments accurately.
  • Cooperated with financial team member to execute month end closing.

Ticketing Officer

China Eastern Airlines Ltd
02.2006 - 12.2007
  • Created and updated passengers’ profiles who joined frequent flyer membership.
  • Offered value added services to passengers who enjoyed flying with the airline.
  • Ensured reservation of seats based on overbooking system so that selling of seats was on a high volume in case there was no show.
  • Focused on special requests and liaised with airport ground staff to carry out such services.
  • Amended air tickets in compliances with changed bookings in the system.

Claims Assistant

United Overseas Insurance Ltd
01.2000 - 06.2001
  • Judiciously managed the claims process from start to end where sometimes could last for years.
  • Kept good track on claim records and periodically reviewed the claims accordingly.
  • Acted an intermediary in between claimants and respondents.
  • Informed the policy holders on their liabilities and benefits of sum insured.
  • Assured that policy holders able to claim appropriate amounts against their own policies or third party’s policies.

Customer Service Agent

NTUC Income Co-operative Ltd
09.1999 - 12.1999
  • Built relationships with customers easily with a proficient service commitment.
  • Identify and escalate issues to supervisors if necessary.
  • Calculated premiums to be paid on policies.
  • Explained the policy terms to the customers and suggested new offers on renewals.
  • Followed up with customers with unresolved matters.

Education

Diploma - Infocomm and Digital Media (ICT systems, Services & Support)

Temasek Polytechnic
08-2021

Diploma - Hotel Management

SHATEC
04-1999

Diploma - Education

Suzhou Educational Institute
07-1990

Skills

  • Tactical problem-solving
  • Empathetic interaction with clients
  • Efficient task execution
  • Deadline-oriented multitasking
  • Curiosity-driven solution development
  • Familiar with AI and machine learning concepts
  • Good time management
  • Attention to details
  • Teamwork and collaboration
  • IT savvy, well versed in Microsoft Office apps
  • Friendly, positive attitude

Certification

1. AWS - Cloud Foundation * AWS Academy * 2021

2. AI and Machine Learning * NUS School of Computing * 2022


Additional Information

^ Bilingual in English (fluent)and Chinese (fluent)

^ Microsoft Office and apps

^ Class 3A driving license

References

Availability: Immediate, References: Available upon request

Languages

English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)

Timeline

MT in Finance & Admin

Republic of Singapore Yacht Club
05.2025 - 08.2025

Operations Support Executive

Beyond Wealth Management Pte Ltd
10.2024 - 02.2025

Temporary Officer

Inland Revenue Authority of Singapore
08.2021 - 08.2024

Customer Service Representative

Various retailers, and F&B
10.2015 - 04.2020

Financial Services Office

Cathay Pacific Airways Ltd
04.2008 - 04.2009

Ticketing Officer

China Eastern Airlines Ltd
02.2006 - 12.2007

Claims Assistant

United Overseas Insurance Ltd
01.2000 - 06.2001

Customer Service Agent

NTUC Income Co-operative Ltd
09.1999 - 12.1999

Diploma - Infocomm and Digital Media (ICT systems, Services & Support)

Temasek Polytechnic

Diploma - Hotel Management

SHATEC

Diploma - Education

Suzhou Educational Institute
Gu Ting