To continuously enhance and improve systems through processes with the goal of attaining excellence for the organization. To keep abreast with latest information, technology and processes so as to easily adapt & adopt changes.
Overview
42
42
years of professional experience
2
2
Certifications
3
3
Languages
Work History
AVP, Operations - Division Head / Segment Head
CERTIS CISCO PROTECTION SERVICES PTE. LTD.
01.2019 - Current
Manage 4 Divisions mainly - The Healthcare Division,The Malls and Retail Division, The Financial Division and The Residence and Warehouse Division .
Excellent surveillance and emergency response skills.
Strong commitment to security rules
Developing and implementing security policies, protocols and procedures
Controlling budgets for security operations and monitor expenses
Develop and implement security policies, protocols and procedures
Control budgets for security operations and monitor expenses
Analyze data to form proposals for improvements (e.g. implementation of new technology)
Maintain relationships with Statutory Boards and other related government agencies
Analyzed data to identify areas of improvement, implementing changes that resulted in greater operational efficiency.
Successfully managed change within the organization, ensuring smooth transitions during periods of restructuring or process improvements.
Increased revenue by developing targeted sales strategies tailored to specific customer segments.
Developed and maintained strong relationships with clients, resulting in increased business opportunities.
Enhanced team productivity by providing training and mentorship to junior staff members.
Promoted and led performance enhancement culture by actively coaching and mentoring direct reports.
Led initiatives focused on employee engagement, resulting in higher retention rates and improved workplace morale.
Improved customer satisfaction by streamlining processes and implementing new strategies.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Trained and guided team members to maintain high productivity and performance metrics.
Implemented innovative programs to increase employee loyalty and reduce turnover.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Ensured compliance with industry regulations and company policies, maintaining high standards of ethical conduct in all operations.
Managed budgets effectively, ensuring optimal resource allocation for division projects and goals.
Promoted a culture of continuous improvement by encouraging employees to contribute ideas and suggestions for process enhancements.
Delivered training programs aimed at enhancing employee skills, knowledge, and competencies relevant to their roles in the division.
Senior Manager (Division Head)
CERTIS CISCO PROTECTION SERVICES PTE. LTD.
06.2015 - 01.2019
Excellent surveillance and emergency response skills.
Strong commitment to security rules
Knowledge of all hazards and threats to safety
Developing and implementing security policies, protocols and procedures
Controlling budgets for security operations and monitor expenses
Recruiting, training and supervising security officers and guards
Develop and implement security policies, protocols and procedures
Control budgets for security operations and monitor expenses
Recruit, train and supervise security officers and guards
Attend meetings with other managers to determine operational needs
Plan and coordinate security operations for specific events
Coordinate staff when responding to emergencies and alarms
Review reports on incidents and breaches
Investigate and resolve issues
Create reports for management on security status
Analyze data to form proposals for improvements (e.g. implementation of new technology)
Maintain relationships with Statutory Boards and other related government agencies
Investigate security breaches
Conduct audits to find holes in security platform
Director Business Development
REDFILO EVENTS MANAGEMENT
09.2013 - 01.2016
Plan and strategize new business requirements aligned to company's objectives
Develop project concepts and maintain optimal workflow
Coordinate business plans and work out potential clients
Plan event requirements for the year and to ensure variety in themes are maintained
Organize presentations to key clientele
Ensure company's targets are met with business plans and work out contingency plans when needed
Manager, Human Resource & Business Centre Operations
NAKILAT OFF-SHORE MARINE
03.2012 - 07.2013
Manage Two (2) residences at the shipyard and oversee all operations within the residences/ camps amounting to 5000 workers
Manage and supervise daily operations of the workers within the camp facilities through the 2 Camp Superintendents
Responsible for the overall concept of operations at the Two (2) residences, especially in the areas of Resources and Financial management
Manage the budget and perform cost cutting on all operations within the camp resources
Plan and Implement all activities for the workers at the residences/ camps and ensure proper execution of programmes
Engage and manage the workers on a regular basis so as to ensure positive social climate
Overall In charge of security for both the shipyard and the Two (2) residences – Port Facility Security Officer ( PFSO ) trained
Plan and coordinate all security activities within the shipyard and the camps As there are frequent repairs of LNG Tankers of 150 000 tons to 200 000 tons, security vigilance is a MUST
Constantly engage security personnel on frequent situation analysis and scenario based training
Work closely with Raslaffan Industrial City Security team to enforce good and efficient camp security
Instill good security awareness and discipline within all security team and hence within all personnel in the camp and shipyard
Manage the Immigration abd Government Relations section so as to ensure that all company staffs have all the related documents up to date and within local law requirements
Ensure that Staff Families related documents are processed and completed within required period
Ensure that clients' required documents from Visas to Entry Access are processed and completed in double quick time so as not to delay vessels operations within the yard
Manage the Business Centre and all clients' coordinations and ensure the operations are above expectations
Ensure clients are taken care off from the visa applications and to the moment they step out of the plane – In the form of “VIP” treatment at the airport to a comfortable stay at the hotel
Ensure clients daily transport and all needs are taken care of
Continuously engage clients and collect feedbacks for immediate remedial actions
Organise regular “happy hours” and dinner for clients as part of the on going PR programme
Ensure that clients leave with COMPLETE SATISFACTION and are in a position to return to the yard for future repairs and make recommendations to others
Government Officials Engagement
General Manager (Marine Operations)
Masstrans Freight LLC
07.2010 - 03.2012
Manage and operate a fleet of Tug and barges within the Gulf waters
In charge of all enquiries and charter party arrangements
In charge of Business Development and new contracts
Manage the clients operations at load port and handle through the operations section all port loading operations
Manage the crew of owners' vessels and organise training during lull period to ensure refresher trainings and crew are kept abreast with latest updates
Conduct regular checks on tugs for accuracy of documents and also conduct Bunker checks / soundings
Continuously engage clients to build relationships either for referred business or further business
Manage business and operations budget
Manage and organise company staff in terms of morale and all performance related functions
Continuously build an efficient team so as to meet the challenges of the marine Industry .
General Manager (Tugs and Barge operations)
Al-Jassim Oriental MES Logistics LLC
12.2007 - 04.2010
Company Overview: (Branch of Singapore's Sea Shore Transportation) – Owners of Tug and Barges
From 2006 June to Dec, set up the company In Fujairah,UAE. Organise the structure and administer all requirements for a proper company
Organise Marketing team for tugs and barge operations and arranged the initial and regular marketing trips and presentations to potential clients within UAE and Qatar
Engaged serious clients in the business of Aggregate and Rock shipping
Developed proper client assessment system and arranged charter parties for companies
Managed and operate a fleet of tugs and barges within Gulf waters
In charge of Business Developments and new contracts
Manage the load operations and all port operational requirements when loading rocks and aggregates at both ports and private jetties
Manage company staffs and crews of the 12 sets of tugs and barges
Conduct regular checks on tugs and barges for serviceability / correctness of documents and bunker soundings.
Continuously engage clients to build relationships for referrals and or further businesses
Manage the business and operations budget
Continuously build an efficient team so as to meet the challenges of the marine industry
Project Manager (Tugs and Barge Operations)
Al-Jassim Oriental MES Logistics LLC
06.2006 - 12.2007
Company Overview: (Branch of Singapore's Sea Shore Transportation) – Owners of Tug and Barges
From 2006 June to Dec, set up the company In Fujairah,UAE. Organise the structure and administer all requirements for a proper company
Organise Marketing team for tugs and barge operations and arranged the initial and regular marketing trips and presentations to potential clients within UAE and Qatar
Engaged serious clients in the business of Aggregate and Rock shipping
Developed proper client assessment system and arranged charter parties for companies
Managed and operate a fleet of tugs and barges within Gulf waters
In charge of Business Developments and new contracts
Manage the load operations and all port operational requirements when loading rocks and aggregates at both ports and private jetties
Manage company staffs and crews of the 12 sets of tugs and barges
Conduct regular checks on tugs and barges for serviceability / correctness of documents and bunker soundings.
Continuously engage clients to build relationships for referrals and or further businesses
Manage the business and operations budget
Continuously build an efficient team so as to meet the challenges of the marine industry
Rank of 2LT to Senior Major
Singapore Armed Forces
01.1984 - 01.2006
Served as:
Platoon Commander – 1984 to 1986
Supply Platoon Commander from Logistics to Petrol platoon – 1986 to 1990
Company Second in Command 1990 to 1992
Company Commander – Logistics 1992 to 1994
Company Commander – Training 1994 to 1996
Finance and Admin Officer/ Overseas Training Base – 1996 to 1998
Training and Operations Officer 1998 to 2002
Head of Training Department / Officer Cadet School – 2002 to 2004
Basic Training School, Second in Command 2004 to 2006
Managed and Trained soldiers for effective defense in the areas of physical and mental preparedness in the areas of 2 years' service and Basic trainings.
Managed and groomed potential officers in the initial stages of basic training so as to provide the army with a pool of Good Officers.
Regularly managed and engaged difficult soldiers so as to enhance their performances
Managed the Logistics structure of a Battalion and Brigade in the areas of transport and supplies so as to ensure good service support
Organised frequent events within the various echelon of the army and their affiliated families.
Continuously engaged with the families of the soldiers so as to provide morale support and enhance motivations to both the soldier and the families
Plan and organise the different form of trainings for the various levels of soldiers in the form of proper training programme with proper guiding principles
Plan and organised all safety activities within the structure and ensure zero fatality
Plan and executed frequent Heat Management programme so as to provide a safer physical training environment
Managed the Armed Forces' overseas training centre budget for the jungle training base
Managed the Foreign relationship with the Brunei Government/ Armed Forces as part of the Overseas base administration
Organised the flights and training management of the various troops that needs to come to the Jungle Training base
Organised the transhipments of the various logistics requirements
Plan and managed the various resource programme for OFFICER Cadet trainings both locally and overseas
Managed the security systems and organised the various security counter plans for the Military Institute especially after 911, with the contingency plans
Plan and executed and management trainings for Company commanders in the effort to prepare them effectively for Basic Training Management
Organised frequent Parents' Visits Programme and Graduation Parades with the Presence of Ministers and Member of Parliaments
Special Assignments during Service:
Served as the Aide De Camp to The President of Singapore from 1999 to 2005
Served as the Deputy Commander of the Mission to Bandar Aceh for the Tsunami Humanitarian Mission in Dec 2004
Education
College Graduate - undefined
Pre-University
Dunearn
01.1983
Skills
Project Management
Strong decision maker
Complex problem solver
Lead Auditor – ISO (Singapore Productivity Board)
Risk Assessment/ Management
Security Management
Innovative
Client Relationship
Service-Focused
Events Management
Team Building & Motivation
Interpersonal Skills & PR
People & Resource Management
Certification
Lead Auditor (ISO) – Singapore Productivity Board
Accomplishments
1.In the last 3 years have managed a revenue between $80 to $85 million in Business with an average of 15 to 16 % profit .
2. Key client managed are -
a.Singhealth and National Health
b.Capital Land / Frasers Property and Far East Organisation
c UOB / OCBC and Maybank
d.The Esplanade / Singland Properties and SGX
3.In The last 3 years have managed to achieve an average of 600 Compliments and positive feedbacks from Client and Members of the Public .
4.Have been a consistent Service Excellence Award winner - Star and Gold award winner from 2017 to 2023
Timeline
AVP, Operations - Division Head / Segment Head
CERTIS CISCO PROTECTION SERVICES PTE. LTD.
01.2019 - Current
Senior Manager (Division Head)
CERTIS CISCO PROTECTION SERVICES PTE. LTD.
06.2015 - 01.2019
Director Business Development
REDFILO EVENTS MANAGEMENT
09.2013 - 01.2016
Manager, Human Resource & Business Centre Operations