Gregory Lim
Summary
To secure a challenging position in an organization that offers opportunities for career development while leveraging on my skills and leads to grow with the organization.
Overview
9
9
years of professional experience
Work History
Administrative Executive
China Aviation Oil (Singapore) Corporation Ltd
10.2023 - 07.2024
- Improved customer satisfaction by promptly addressing inquiries and resolving issues in a timely manner.
- Collaborated with cross-functional teams to achieve organizational goals, fostering a positive work environment.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Oversaw inventory management, maintaining optimal supply levels while minimizing waste and unnecessary expenses.
Customer Service Officer
DBS Bank ltd
09.2022 - 09.2023
- Personalized service over the telephone to customers on banking products, accounts, and services enquiries in an effective and efficient manner.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Streamlined communication between customers and internal departments for timely issue resolution.
Customer Experience Officer
Ministry of Manpower
04.2022 - 08.2022
- Collect & collate data from respondents through phone calls & house visits
- Field visits to households to collect data
- Performed basic data sanity checks and simple analysis on data collated.
- Handled escalated customer complaints with tact and professionalism, resolving issues in a satisfactory manner while maintaining company reputation.
Server
Tim Ho Wan Restaurant
01.2019 - 01.2021
- Responsible for ensuring smooth daily front-of-house operations
- Assisted with planning and deployment of staff.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Business Development Manager
Cool Blues Electrical/Aircon Pte Ltd
09.2019 - 01.2021
- Managed and led a team of 15 technicians in ground operations
- Created end-to-end sales & fulfilment workflow that led to increased customer satisfaction
- Optimised workforce scheduling system to minimize idle time and increase efficiency.
Staff Assistant
Singapore Police Force
05.2015 - 05.2017
- Schedule meetings, appointments, and events
- Prepare necessary paperwork for regular company procedures
- Checking and managing office inventory.
Education
Bachelor Degree, Business Management - Business Administration And Management
Royal Melbourne Institute of Technology (RMIT)
06.2021
Advance Diploma, Business Management - Business Administration And Management
SIM Global Education
12.2019
Skills
- Administrative Management
- Front Desk Management
- Event Coordination
- Calendar Management
- Customer Service
- Administrative Support
Timeline
Administrative Executive
China Aviation Oil (Singapore) Corporation Ltd
10.2023 - 07.2024
Customer Service Officer
DBS Bank ltd
09.2022 - 09.2023
Customer Experience Officer
Ministry of Manpower
04.2022 - 08.2022
Business Development Manager
Cool Blues Electrical/Aircon Pte Ltd
09.2019 - 01.2021
Server
Tim Ho Wan Restaurant
01.2019 - 01.2021
Staff Assistant
Singapore Police Force
05.2015 - 05.2017
Bachelor Degree, Business Management - Business Administration And Management
Royal Melbourne Institute of Technology (RMIT)
Advance Diploma, Business Management - Business Administration And Management
SIM Global Education
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