JIA XING LEONG
Summary
Accomplished with proficient in managing boutique operations and teams with forward-thinking and creative mindset. Skilled in merchandising and promoting products to consumers and building long-lasting relationships. Hardworking and passionate job seeker with strong organizational skills eager to seek position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Boutique Manager
PEDRO GROUP PTE LTD
01.2022 - Current
- Trained and guided team members to maintain high productivity and performance metrics.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Enhanced customer satisfaction by providing personalized styling advice and product recommendations.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained staff in sales techniques, resulting in improved team performance and increased individual targets.
- Analyzed sales reports to identify best-selling items and adjust buying decisions accordingly.
- Built boutique's reputation for effectively serving customers through careful staff management, effective customer relations and smooth service delivery.
- Managed store inventory effectively to maintain optimal stock levels and minimize shrinkage.
Digital Marketing Intern
STORM MEDIA SDN BHD
03.2021 - 10.2021
- Identified thought leaders and influencers to promote and engage in brand activities.
- Assisted in managing corporate social media channels.
- Performed office administrative duties to enhance team cohesiveness.
- Researched interesting and relevant content to capture interest and improve site traffic.
- Tracked social media trends and adapted to attract target follower demographic.
- Created customized marketing materials to increase product awareness.
- Wrote copy for social media posts, promotional emails, and other marketing collateral.
- Collaborated with team members to help expand marketing channels.
- Monitored online conversations about the brand, proactively addressing any concerns or questions from customers and fans alike on social media platforms.
Sales Associate
FOOT LIBRARY SDN BHD
01.2021 - 03.2021
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Engaged with customers to effectively build rapport and lasting relationships.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Generated new sales leads to achieve and exceed monthly sales goals.
Sales and Marketing Administrator
BCA SYSTEM SDN BHD
05.2019 - 03.2020
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Enhanced client relationships with thorough follow-up and excellent communication skills.
- General documentaries and provided the quotation to client.
- Provided invoice and delivery order to clients to fulfill customers need.
- Generated leads through phone calls, emails and face-to-face interactions.
- Created and distributed surveys for data collection and analysis.
Administrative Assistant
KIM FRUITS TRADING SDN BHD
10.2017 - 03.2019
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Managed filing system, entered data and completed other clerical tasks.
- Handling of daily sales, financial report and delivery order.
- Provided invoice and delivery order to hotel management.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Education
BACHELOR OF TECHNOPRENEURSHIP WITH HONOURS
UNIVERSITI TEKNIKAL MALAYSIA MELAKA
MALAYSIA2021
Sijil Tinggi Pelajaran Malaysia (STPM)
SEKOLAH MENENGAH KEBANGSAAN ULU TIRAM
MALAYSIA2016
Skills
- Administrative Management
- Direct Sales
- Management Team Building
- Decision-Making
- Customer Relations
- Brand Awareness
- Retail Sales
- Strategic Planning
- Inventory Control
- Store operations
- Team Leadership
- Employee Scheduling
- Product Promotion
- Teamwork and Collaboration
- Sales Strategies
Timeline
Boutique Manager
PEDRO GROUP PTE LTD
01.2022 - Current
Digital Marketing Intern
STORM MEDIA SDN BHD
03.2021 - 10.2021
Sales Associate
FOOT LIBRARY SDN BHD
01.2021 - 03.2021
Sales and Marketing Administrator
BCA SYSTEM SDN BHD
05.2019 - 03.2020
Administrative Assistant
KIM FRUITS TRADING SDN BHD
10.2017 - 03.2019
BACHELOR OF TECHNOPRENEURSHIP WITH HONOURS
UNIVERSITI TEKNIKAL MALAYSIA MELAKA
Sijil Tinggi Pelajaran Malaysia (STPM)
SEKOLAH MENENGAH KEBANGSAAN ULU TIRAM
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