Grace Ling
Summary
Business development professional with robust history of driving growth and fostering partnerships. Proven ability to identify market opportunities and execute strategic initiatives for revenue generation. Collaborative team player with strong focus on achieving results and adapting to dynamic business environments. Skilled in relationship building, market analysis, and project management.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Digital Sales and Marketing Automation Specialist
MIU Global Pte. Ltd.
10.2022 - Current
- Enhanced customer engagement through the development of personalized email marketing campaigns.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
Project Admin Lead
Pactera Singapore Pte. Ltd.
12.2019 - 08.2022
- Company Overview: (Professional IT solutions and service provider focusing on software/hardware consultancy, application testing/development/maintenance)
- Oversaw and managed the Project Admin team’s (5 staff) workload and day-to-day operations to support the Application Testing, and Digital & DevOps departments
- Mentored team members on processes, systems and applications
- Managed the Application Testing, and Digital & DevOps departments’ deployment of project resources to clients
- Constructed and maintained personnel database for Pactera’s vendor resources
- Compiled project reports for department heads and account managers
- Collaborated with stakeholders to provide and improve administrative and operational support
Project Admin
Pactera Singapore Pte. Ltd.
06.2017 - 11.2019
- Managed the Application Testing department’s deployment of project resources to clients
- Ensured 100% completion of project cost recording for the department’s accounts, and assisted with revenue recognition
- Prepared accruals for department’s vendor cost, and processed the related invoices
- Compiled project reports for department head and account managers
- Budgeted and organised team-building events for the department’s accounts
- Served as a contact point for the department’s staff on general enquiries, and liaison to the other departments
Education
Bachelor of Arts - Psychology (Hons)
Nanyang Technological University
Singapore06.2016
GCE A Levels -
Temasek Junior College
Singapore12.2011
Skills
- Business development and planning
- Client relationship building
- Project Coordination
- Administrative Support
- Team leadership
- Attention to Detail
- Problem-Solving
- Communication
- Time Management
- Microsoft 365 – Excel, Word, Powerpoint etc
LANGUAGES
English - Native / Bilingual Proficiency
Chinese - Professional Working Proficiency
Accomplishments
- Crafted and automated business development processes, boosting lead generation efficiency, reducing response time, and enhancing team alignment
- Secured numerous new client accounts with multiple project renewals and expansions
- Supervised business development team of 5 members.
- Promoted from Project Admin to Project Admin Lead (newly created position) within 2.5 years
- Reduced time spent by team on storage and retrieval of project management data activities by ~50% through the implementation of file organisation systems
- Improved the accuracy of project management data by ~70% through the implementation of database verification, input controls, and cross-database checks
- Ensured 100% completion of project cost recording for ~400 project staff every month in 2022 by implementing an efficient workflow, with minimal inaccuracies as well
- Supported project teams across 4 countries in Asia (Singapore, Malaysia, India, China)
Certification
Search Engine Optimisation (SEO)-4 BELLS ACADEMIC GROUP PTE. LTD. Jan 2023
Applications Integration-3 BELLS ACADEMIC GROUP PTE. LTD. Dec 2022
Social Media Marketing-4 BELLS ACADEMIC GROUP PTE. LTD. Nov 2022
User Interface Design-4 BELLS ACADEMIC GROUP PTE. LTD. Oct 2022
Timeline
Digital Sales and Marketing Automation Specialist
MIU Global Pte. Ltd.
10.2022 - Current
Project Admin Lead
Pactera Singapore Pte. Ltd.
12.2019 - 08.2022
Project Admin
Pactera Singapore Pte. Ltd.
06.2017 - 11.2019
Bachelor of Arts - Psychology (Hons)
Nanyang Technological University
GCE A Levels -
Temasek Junior College
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