Grace Lee
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Outgoing Fast Food Worker with background in foodservice settings. Well-organized and hardworking with passion for customer satisfaction. Talented at multitasking and remaining calm when handling many orders during busy hours. Hardworking Fast Food Worker with strong track record of quickly taking orders, managing customer window and preparing food. Highly knowledgeable in POS systems. Commended for completing tasks quickly and offering friendly service.
Overview
3
3
years of professional experience
Work History
Fast Food Service Crew
Burger King
Kitchener Complex
11.2022 - 09.2023
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
Restaurant Server
Saute San
City Square Mall
08.2022 - 10.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Kept server areas clean and stocked to increase efficiency while working tables.
Banquet Service Crew
ACE
Amara Hotel, Intercontinental Hotel
12.2021 - 08.2022
- Set up banquet tables and chairs based on event requirements.
- Provided friendly, courteous service to create memorable moments for guests.
- Carried out professional service, retaining polite and friendly approach at all times.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
- Arranged linens and table settings according to seating plan and event theme.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Adhered to all health and safety regulations while serving food and beverages.
- Responded to guest inquiries and requests promptly and courteously.
- Handled food and beverage orders for up to Number guests, delivering prompt and friendly service.
- Answered guest questions about event plans and food service choices.
- Maintained clean and safe work environment.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Served meals to customers according to established guidelines.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Fast Food Restaurent Service Crew
McDonald's
Novena
11.2020 - 11.2021
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
Education
Outram Secondary School
2024
Stamford Primary School
2019
Skills
- Customer Engagement
- Billing and Payment Processing
- Server Improvements
- Register Preparation
- Customer Response
- Cash Register Operations
- Clean Countertops
- Process Payments
- Adaptability and Flexibility
- Cash Drawer Reconciliation
- Food Packaging and Labeling
- Food and Beverage Service
- Serve Customers
- Seating and Table Management
Languages
English
Upper intermediate (B2)
Timeline
Fast Food Service Crew
Burger King
11.2022 - 09.2023
Restaurant Server
Saute San
08.2022 - 10.2022
Banquet Service Crew
ACE
12.2021 - 08.2022
Fast Food Restaurent Service Crew
McDonald's
11.2020 - 11.2021
Outram Secondary School
Stamford Primary School