Grace Foo Suan Mean
Summary
Proven Manager with a track record of enhancing operational efficiency and customer satisfaction at EDT Rooftop Bar And Restaurant. Skilled in Team Leadership and Complex Problem-Solving, successfully implemented strategies boosting team performance and profit margins. Excelled in Customer Relationship Management, fostering strong vendor and client relations.
Overview
28
28
years of professional experience
Work History
Manager
EDT Rooftop Bar And Restaurant
10.2022 - 05.2024
- Oversee daily operations.
- Prepare roster for sufficient manpower.
- In charge of recruitment and appraisals.
- Maintained high standards of cleanliness throughout the establishment by regularly inspecting facilities and addressing maintenance issues promptly.
- Resolved customer complaints efficiently while maintaining professionalism and preserving long-term guest relations.
- Managed inventory control processes for reduced waste and optimized profit margins.
- Maintained a safe working environment by enforcing strict adherence to health and safety regulations among employees.
- Established strong relationships with vendors for better pricing, timely deliveries, and improved product selection.
- Fostered a positive team culture through regular staff meetings, open communication channels, and employee recognition programs.
- Liaise with Hotel management to maintain professional relationship and adhere to Tenancy Agreement.
- Event planning for corporate customers.
- Work closely with company accountant and HR for admin issues.
Manager
Chambers By Cask
01.2022 - 07.2022
- Accomplished multiple tasks within established timeframes.
- Oversee daily operations and reservations.
- Ensure all customers' request are acceded to.
- Provide excellence customer satisfaction.
Manager
The Cooperage
10.2020 - 08.2021
- In charge of daily operations.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
Cabin Crew Leading
Singapore Airlines Ltd.
12.1995 - 12.2020
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
- Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
- Supported smooth meal service operations by accurately taking orders from passengers, serving meals efficiently while accommodating dietary restrictions or allergies upon request.
- Provided compassionate assistance during medical emergencies onboard, administering first aid treatment according to training guidelines until further help arrived.
- Cleaned and serviced aircraft cabin, galleys and lavatories.
- Assisted passengers with special needs, providing personalized care and support throughout the flight.
- Checked whether personnel completed required duties and responsibilities during respective shifts.
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Completed pre-flight safety checks to reinforce passenger safety.
Education
High School Diploma -
Nanyang Polytechnic Travel And Tourism
Singapore07.1994
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Customer Relationship Management (CRM)
- Schedule Preparation
- Performance Evaluations
- Customer Service
- Decision-Making
Additional Information
Date of birth : 12 November 1974
Status : Divorced
Singaporean
Timeline
Manager
EDT Rooftop Bar And Restaurant
10.2022 - 05.2024
Manager
Chambers By Cask
01.2022 - 07.2022
Manager
The Cooperage
10.2020 - 08.2021
Cabin Crew Leading
Singapore Airlines Ltd.
12.1995 - 12.2020
High School Diploma -
Nanyang Polytechnic Travel And Tourism