Summary
Overview
Work History
Education
Skills
Certification
Languages
Personal Information
Timeline
Generic

Grace Chia

Singapore

Summary

Experienced HR professional with expertise in employee relations, talent management, and organizational development. Proven track record in fostering collaborative environments and implementing impactful HR initiatives. Effective communicator and adaptable to evolving business needs. Skilled in conflict resolution, strategic planning, and enhancing workforce productivity.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Human Resources Business Partner

BNL Group
03.2022 - Current
  • Company Overview: BNL Services, BNL Environment, BNL Waste Management
  • Briefing new employees & managers on company's policies and procedures in conjunction with learning & development (L&D), and compensation & benefits (C&B) teams
  • Review, enhance and implement HR policies, procedures and systems in line with Company's business goals
  • Prepare correspondence and provide secretarial support to MD as required
  • Ensure legal compliance in both HR regulations and employment law
  • Employees' relations and manage employee files and general office management
  • Source and determine training plan in liaison with HODs
  • Interviewed potential hires, negotiated salaries and benefits and performed reference checks
  • Managed other HR staff and oversaw completion of tasks and initiatives
  • Handle MOM work pass applications, renewals and cancellations (WPOL,EPOL)
  • Arrange, supervise and manage dorm hygiene ensure workers follow policies
  • Coached managers on effective employee relations strategies to address workplace conflicts proactively.
  • Managed complex employee relations issues to promote a healthy workplace culture.
  • Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity, and within company to reach business goals.
  • Managed full cycle of recruiting, hiring, and onboarding new employees.
  • Partnered with senior leaders on organizational development initiatives for continued growth.
  • Maintained confidential nature of employee and company proprietary and privileged information used or observed in course of performing job duties.
  • Resolved understaffing issues, disputes, employee terminations, and disciplinary procedures.
  • Championed diversity and inclusion initiatives, cultivating a welcoming organizational culture for all employees.
  • Collaborated with leadership to assess and improve policies across board.
  • Facilitated team-building activities and initiatives, improving collaboration and engagement.
  • Optimized workforce planning and resource allocation for improved operational efficiency.
  • Fostered strong relationships with external partners such as universities and employment agencies for enhanced networking opportunities.
  • Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.
  • Enhanced employee engagement by implementing innovative HR programs and initiatives.
  • Negotiated competitive compensation packages to attract top talent in a tight labor market.
  • Spearheaded talent acquisition efforts for organizational success and strategic growth.
  • Streamlined recruitment processes for quicker, more efficient candidate selection.
  • Reduced employee turnover rates with targeted retention strategies and support systems.
  • Evaluated employee performance fairly, providing constructive feedback for professional growth.
  • Actively monitored industry trends and best practices to maintain cutting-edge HR strategies.
  • Improved employee retention rates by introducing comprehensive career development plans.
  • Identified and implemented appropriate strategies to increase employee satisfaction and retention.
  • Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.

Sales Coordinator & HR Executive

BNL Waste Management Pte Ltd
04.2019 - 03.2022
  • Build and maintain strong customer satisfaction with quick response times as well as honest and qualified responses to all customer requests and inquiries
  • This includes handling and timely follow up on quotations, orders management, customer complaints and claims
  • Liaise with suppliers on purchase orders
  • Support Salespersons on general administrative and customer service
  • Maintain customer and supplier files and contracts
  • Improved productivity by increasing customer communication and responding to feedback
  • Work in close coordination with our other internal departments to increase efficiency, productivity and to support in sales proposal follow-ups
  • In-charge of Account Receivable related functions which include issuance of debit note/credit note and attend to invoice queries
  • Liaising /monitoring with customers' on A/R to ensure payment received promptly
  • Coordinate on payment of delivery
  • Keying, checking and posting of transactions
  • Assist in credit control and statement reconciliation
  • Liaises with operations to resolve on any discrepancy or outstanding issues
  • Maintain up-to-date accurate billing and collection status
  • Keep accurate records of all contacts with customers
  • Preform Verification and Reimbursement of staff claim on monthly basis
  • Maintain proper filing system
  • Other ad hoc duties and administrative works as assigned by departments and management
  • Assist in all human resource functions and administrative matters of company
  • Work pass application/renewal/cancellation for foreign employees
  • Assess training needs and coordinate learning and development initiatives for all employees

Admin Executive

Eltean Incorporated Sdn Bhd
03.2018 - 08.2018
  • Manage business calendars to ensure priorities are scheduled and supporting documentation is available
  • Corresponding & communicate with overseas suppliers
  • Corresponding & communicate with associate companies in Singapore, Indonesia, Brunei and Philippines
  • To review sales performances in all countries
  • Prepare and submit monthly reports to MD on performances of business in Singapore, Indonesia, Brunei and Philippines
  • Proper plan and management of stocks to ensure enough goods for sales and marketing
  • Plan and place orders to overseas suppliers
  • Follow up and monitor all import shipments
  • Liaises with freight forwarding agent for shipments clearance until delivery to Eltean warehouse
  • Monitor payments

Purchase cum Admin Executive

Sam Leck Metal Works Pte Ltd
09.2013 - 10.2017
  • To provide sales support in order processing
  • Task includes order processing, preparation of purchase order and inventory stock
  • Ensure timely delivery of products
  • Sourcing for new suppliers or vendors
  • Negotiate for optimum prices (RFQ)
  • Coordinating with suppliers and internal departments
  • Establish and maintains relationships with suppliers
  • Liaison with customers, suppliers & workshop staff
  • Assist in travel and hotel accommodation bookings
  • Assist with entertainment and welfare events, with secondary support to handle office reception duties, welcoming office visitors
  • Receiving and checking of couriers and mails
  • Office maintenance, purchases of office stationery, pantry items and supplies

Sales Coordinator

KIAN ANN ENGINEERING PTE LTD
05.2010 - 03.2013
  • Provide general sales support services to Sales team
  • Prepare Sales Quotation, follow up on quotation
  • Generating Delivery Order, Packing Lists and Proforma Invoices for shipment
  • Arrange shipment, well verse in shipping document for declaration
  • Provide Coordination between Logistics and freight forwarders
  • Monitoring urgent parts delivery schedules etc
  • Provide knowledge of spare parts to customer and process customer's claims
  • Establish and maintains relationships with suppliers and following up back order and expedition request

General Clerk Cum Sales Support

SERBA WANGI, PERAK, SDN.BHD
04.2008 - 09.2010
  • Provide general sales support services to Sales team
  • To process all customers' orders
  • General office duties, including filing and administrative task
  • Computer data entries
  • Checking daily stock
  • Generating Invoice in UBS STOCK CONTROL
  • Ensure invoices and credit notes are filed correctly in respective customers' file for easy retrieval
  • Ensure accurate input of order information into system and timely
  • Liaise with suppliers

Education

IHRP-CP

IHRP
Singapore
07-2023

WSQ Diploma - Human Resources

NTUC Learning Hub
05.2023

Apply Employment Act in HR Practices and HR Process -

NTUC Learning Hub
11.2022

Essentials of Employment Act -

SNEF Corporate Learning Centre
11.2022

Skills

  • Labor Legislation
  • HR Policies & Procedures
  • Hiring & Recruitment
  • Talent Management
  • Compensation & Benefit
  • Staff Development
  • Policy implementation
  • Employee relations
  • Retention strategies
  • Talent management
  • HR policies development
  • Workforce supply and demand
  • Coaching and mentoring
  • Training development
  • Onboarding, training, and development
  • Benefits and compensation management
  • Training needs analysis

Certification

IHRP Certified Professional, 07/01/23

Languages

English
Chinese (Mandarin)
Chinese (Cantonese)
Malay

Personal Information

  • Age: 33
  • Expected Salary: $4,600
  • Date of Birth: 11/03/90
  • Gender: Female
  • Nationality: Malaysian Chinese, Singapore Permanent Resident
  • Marital Status: Married
  • Religion: Christian

Timeline

Human Resources Business Partner

BNL Group
03.2022 - Current

Sales Coordinator & HR Executive

BNL Waste Management Pte Ltd
04.2019 - 03.2022

Admin Executive

Eltean Incorporated Sdn Bhd
03.2018 - 08.2018

Purchase cum Admin Executive

Sam Leck Metal Works Pte Ltd
09.2013 - 10.2017

Sales Coordinator

KIAN ANN ENGINEERING PTE LTD
05.2010 - 03.2013

General Clerk Cum Sales Support

SERBA WANGI, PERAK, SDN.BHD
04.2008 - 09.2010

Apply Employment Act in HR Practices and HR Process -

NTUC Learning Hub

Essentials of Employment Act -

SNEF Corporate Learning Centre

IHRP-CP

IHRP

WSQ Diploma - Human Resources

NTUC Learning Hub

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