Grace Chan
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
1
1
year of professional experience
Work History
Barista
Tanamera Coffee
12.2023 - 05.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Customer Service Representative
OCBC
11.2022 - 02.2023
- Resolved customer complaints with empathy, resulting in increased loyalty.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Diploma - Aviation Management
Republic Polytechnic
Singapore03.2026
Skills
- Active listener
- Order Taking
- Friendly and outgoing
- Cash Handling
Tennis
Tennis is fun for me since it tests my physical and mental limits. The quick tempo keeps me moving, and each match's strategy helps me stay focused. I can have fun, keep in shape, and challenge myself to get better every time I play.
Timeline
Barista
Tanamera Coffee
12.2023 - 05.2024
Customer Service Representative
OCBC
11.2022 - 02.2023
Diploma - Aviation Management
Republic Polytechnic
Similar Profiles
Nurul Ezzah JohariNurul Ezzah Johari
Therapist at TANAMERA WELLNESS CENTRETherapist at TANAMERA WELLNESS CENTRE
Nur Hidayati Rohmah NurNur Hidayati Rohmah Nur
Senior E Commerce at PT. Tanamera Mitra SentosaSenior E Commerce at PT. Tanamera Mitra Sentosa
Theo Gun KohTheo Gun Koh
Store Team Member at Peets Coffee And Tea, & Santoro CoffeeStore Team Member at Peets Coffee And Tea, & Santoro Coffee