Summary
Overview
Work History
Education
Skills
Timeline
Generic
Grace BI

Grace BI

Semenyih

Summary

work through customer service industry in a long term way i face i learn through is human problem-solving, ensuring customer and workmanship have a connection when facing tough issue . we have face together to give solution and final achieve satisfaction between customer work though with us . Skilled in communication and active listening, I adeptly handle high-stress situations, My persistence and ability to learn and adapt contribute to continuous improvement and positive outcomes.

Overview

2
2
years of professional experience

Work History

Sale Admin

Mr.goh
06.2023 - Current


  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Hair Salon Assistant

Mr.Tan
01.2022 - 06.2023


  • Prepared clients for hair cuts and styles with soothing shampoo work.
  • Enhanced client satisfaction by providing exceptional customer service and maintaining a clean salon environment.
  • Managed appointment scheduling and confirmed bookings, resulting in efficient salon operations and minimal wait times for clients.
  • Improved salon efficiency by multitasking various responsibilities such as answering phone calls, greeting clients, and handling payments.
  • Educated clients on proper hair care techniques, recommending appropriate products for their specific needs.
  • Keep Conversation Friendly with customer needed and more

Education

English Education

British Council
480 Lor 6 Toa Payoh, #09-01 East Wing, HDB Hub
05.2024

High School Diploma -

SMK ENGKU HUSAIN
Kampung Baru Semenyih, 43500 Malaysia, Selangor
11.2015

Skills

  • Strong Communication Skills
  • Meal Planning and Preparation
  • Problem-solving abilities
  • Customer Service
  • Active Listening
  • tough , suffer , negative will stay and face with solution
  • Learning make perfect
  • Persistance

Timeline

Sale Admin

Mr.goh
06.2023 - Current

Hair Salon Assistant

Mr.Tan
01.2022 - 06.2023

English Education

British Council

High School Diploma -

SMK ENGKU HUSAIN
Grace BI